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Business The Ultimate ResourceTM Contents Contributors Introduction Daniel Goleman User's Guide BEST PRACTICE Management in the 21st Century Tom Brown People and Culture xxi xlv 6 Action Learning George Boulden Making Recognition and Rewards a "WholePerson" Experience R. Brayton Bowen Downsizing with Dignity Alan Downs Managing Stress Cary L. Cooper and Susan Cartwright Fringe Benefits John G. Fisher Making Performance Appraisals a Win-win Experience Patrick Forsyth Improving Company Performance with an Older Work Force Beverly Goldberg Viewpoint: Fons Trompenaars Boosting Business Success through Diversity Debbe Kennedy Making the Workplace Flex, Not Break Ken Murrell Finding and Keeping Top Talent Philip Sadler Managing Today's Angry Workforce Florence M. Stone Creating Fun in the Workplace Leslie A. Yerkes Generation Veneration Ron Zemke Viewpoint: Christopher Locke SQ: Investing in Spiritual Capital Danah Zohar Viewpoint: Christopher Bartlett Tackling Sexual Harassment in the Workplace Anne Covey and Michael S. Morris Managing Intellectual Capital Leif Edvinsson Making Cultures Behave Robert Heller China's Five Surprises Edward Tse Culture Clashes Tim Hindle Whoever Tells the Best Story Wins: The Subjective Side of Business Annette Simmons Viewpoint: Philip Kotler Marketing Managing 1:1 Marketing Drayton Bird Relating to the Public Robert S. Leaf How to Plan Marketing Malcolm McDonald Marketing: The Importance of Being First Al Ries and Laura Ries 10 12 14 16 19 21 23 25 28 30 33 35 37 39 41 43 45 47 49 51 53 57 59 61 The New Marketing Seth Godin The Genius of Business Peter Fisk Creating Powerful Brands Paul Stobart On Writing as an Essential Business Skill John Simmons On Value and Values: How a Blended Values Strategy Drives Sustainable Performance Douglas K. Smith How HR Adds Value Dave Ulrich and Wayne Brockbank Managing the Customer Merlin Stone Viewpoint: Patty Seybold Viewpoint: B. Joseph Pine II Delivering and Delighting-- A New Spirit at Work Richard C. Whiteley Marketing in the Internet Age Regis McKenna Viewpoint: Charles Handy Strategy and Competition Strategy in Turbulent Times Costas Markides How to Get Lucky Donald N. Sull The Second Coming of Service Karl Albrecht Organic Growth Versus Acquisition Peter Bebb Why Mergers Fail and How to Prevent It Susan Cartwright Infusing a Company with Cutting-edge Strategy Oren Harari The Only Sustainable Edge John Hagel, III and John Seely Brown Maximizing a New Strategic Alliance Peter Killing Viewpoint: Jean-Claude Larréché Outsourcing Ronan Mclvor The Power of Identity Wally Olins Switching Strategies Louis Patler Power Struggling and Power Sharing Jonas Ridderstthle Globalization and Regional Business Strategy Alan M. Rugman The New Frontiers in Old-economy Industries Adrian J. Slywotzky and David J. Morrison Corporate-level Strategy David R. Sadtler lbward a Total Global Strategy George Yip Strategic Agility John Wells Finance The Human Value of the Enterprise Andrew Mayo 71 73 76 78 80 82 85 87 89 91 94 97 99 101 104 106 108 110 112 116 118 120 122 124 126 128 130 132 134 137 63 65 67 69 139 Human Capital Edward E. Gordon 142 Return on Talent by Subir Chowdhury 144 Competing on Costs Dinna Louise C. Dayao 146 Viewpoint: Stan Davis 148 Budgeting Jeremy Hope, Robin Fraser, Peter Bunce, and Franz Röösli 150 Creating Value through People David H. Maister 153 Viewpoint: Robert Hormats 155 Allocating Corporate Capital Fairly John L. Mariotti 158 Intrapreneurial Warriors Versus Traditional Managers Gifford Pinchot 160 Managing 21st Century Financials Terry Carroll 162 Avoiding the Mistakes of the Past: Lessons from the Startup World James E. Schrager 164 Why EVA Is the Best Measurement Tool for Creating Shareholder Value Erik Stern 166 Viewpoint: Peter L. Bernstein 168 Managing by the Open Book John Case 170 Viewpoint: John Seely Brown 172 Viewpoint: Paul Saffo 174 IT/Information Management Enterprise Information Systems Thomas H. Davenport Developing an Internet-era Mindset throughout the Organization John Nirenberg Integrating Real and Virtual Strategies David Stauffer The Business Web Don Tapscott Viewpoint: Jeffrey E Rayport Making B2B Your New Operational Standard Michael Cunningham Marketspaces Jeffrey F Rayport Creating a Company Web Site That Delivers Real Value Gerry McGovern Blogs and Business: What You Must Know Andy Wibbels Viewpoint: Howard Rheingold Intellectual Capital Thomas A. Stewart Systems Project Management Robert Buttrick Virtual Collaboration Stewart Clegg, Antoine Hermens, and Salvador Porras Managing by Individual Objectives Richard S. Handscombe The True lbtal Quality Masaaki Imai 208 176 178 180 182 184 187 189 192 194 196 198 Facilities Management Keith Alexander Working from the Outside In Bill Jensen Lean Manufacturing Daniel T Jones Getting All Your People Committed to Change and Transformation John Smythe Managing the Challenge of E-service Chris Voss 214 216 218 220 223 Structure The Critical Factors That Build or Break Teams Meredith Belbin 225 The Composed Organization Robert Fritz 227 Retaining Employees Sharon Jordan-Evans and Beverly Kaye 229 Keeping Control in Nonhierarchical Organizations Karin Klenke 231 Managing in a 24/7 Organization Thomas M. Koulopoulos 233 Self-managed learns: How They Succeed or Fail Andrew Leigh and Michael Maynard 235 Workers without Borders: Creating Bonds When Workers Have No Loyalty Perry Pascarella 237 Converting Anonymity into Participation in a Membership Organization Jane Galloway Seiling Overcoming the Difficulties of Managing a Virtual Organization Jim Underwood Viewpoint: Francis Fukuyama Viewpoint: W. Brian Arthur Reorganizing the Company Without Destroying It Colin Price Viewpoint: Warren Bennis Leadership Emotional Intelligence and Leadership Rick Lash Viewpoint: Tom Brown Who's Guiding Your Corporate Destiny? Don Blohowiak Deciding Key Operational Questions Mark Brown Viewpoint: Richard Boyatzis, Annie McKee, and David Smith The One Thing You Need to Know Marcus Buckingham Leadership Peter de la Billière Viewpoint: Manfred Kets de Vries Meaningful Leadership Kjell Nordstrom Leading in Interesting Times Chris Turner Learning the Art and Practice of Adaptive Leadership Through Case-in-Point Sharon Daloz Parks 251 253 255 258 260 263 265 268 271 273 239 241 243 245 247 249 200 203 205 The Good, the Fad, and the Ugly Lucy Kellaway 210 Designing Corporate Systems for Success Leslie L. Kossoff 212 275 Walking on the Leading Edge without Falling off the Cliff Judith A. Neal Business Ethics Sue Newell Corporate Social Responsibilty and Governance Viewpoint: Derrick Bell New Role Models for Enlightened Leadership Charles R. Day, Jr. Viewpoint: Jim Collins Transcending the Glass Ceiling Katherine Hammer Viewpoint: Henry Mintzberg Governing the Corporation Hugh Parker Boardroom Roles Adrian Cadbury Renewal and Growth Environmental Management John Elkington X-engineering Success James Champy Change Management Klaus Doppler Creating Strategic Excellence Mike Freedman Creating an Entrepreneurial Mindset Rita Gunther McGrath and Ian C. MacMillan Viewpoint: Michael E. Gerber Viewpoint: Michael Hammer Turnaround Strategies Sir John Harvey-Jones Viewpoint: Paul Ormerod Value Innovation W. Chan Kim and Renee Mauborgne Core Versus Context: Managing Resources in a Downturn Geoffrey A. Moore Snapping Managerial Inertia Jeffrey Pfeffer and Robert I. Sutton The Environment of the Future Bob Tyrrell The Future of Money Bernard Lietaer Competitor Analysis: From Data to Insight Liam Fahey Now! The Role of Urgency in Creating Positive Change John Reh The Supply Chain Peter Day Scenario Planning Gill Ringland The End of Growth: Why Does It Always End? Can You Do About It? Robert M. Tomasko 336 Viewpoint: Mihaly Csikszentmihalyi Creating Corporate Creativity Edward de Bono Viewpoint: Stewart Brand Viewpoint: Margaret Wheatley Managing New-product Portfolios Robert G. Cooper and Scott J. Edgett Managing Dynamic Change Robert Heller Trend Innovation Management Matthias Horx Viewpoint: Eamonn Kelly Viewpoint: Clayton M. Christensen Productivity 277 279 Building Great Internal Partnerships Chip R. Bell Raising the Bar: Setting Effective Targets Matthew Budman New Yardsticks for Performance and Productivity in an E-world Peter S. Cohan Using Management Consultants Effectively Steve Markwell Making Loyalty Work John Frazer-Robinson Corporate Social Responsibility: Are You Giving Back or Just Giving Away? Jim "Gus" Gustafson Corporate Responsibility: A Leadership Approach Giles Gibbons CSR: More than PR, Pursuing Competitive Advantage in the Long Run John Surdyk From Crisis Management to Crisis Leadership Ian I. Mitroff Benchmarking Paul Spenley Matching Pay to Achievement Peter Brown Improving Corporate Profitability Through Accountability Marc J. Epstein and Priscilla S. Wisner Organizational Learning and Performance Jerry W. Gilley and Ann Gilley The Balanced Scorecard Robert S. Kaplan and David P. Norton Setting Objectives for a Business Allan A. Kennedy Viewpoint: Paul Hawken Profiting From Prices Michael de Kare-Silver Viewpoint: Jim Kouzes Personal Effectiveness Emotional Intelligence Cary Cherniss and Daniel Goleman Preventing Your Work Problems from Causing You Stress David Allen Avoiding Your Worst Career Nightmare Martha I. Finney Urbane Renewal: Trusting Your Own Wisdom--a Competitive (and Satisfying) Advantage Cliff Hakim Brainstorming Jules Goddard Viewpoint: William Bridges Taking Charge of Your Career Andrew Lambert Mentoring Max Landsberg Coaching Max Landsberg How NLP Can Contribute to Best Management Practice Joseph O'Connor 362 364 366 368 370 282 285 287 289 292 294 296 372 374 376 379 381 383 298 300 302 305 307 310 312 314 316 318 320 322 324 326 328 330 332 334 What 339 341 343 345 349 351 353 355 359 385 387 389 391 393 395 397 400 402 404 406 408 410 412 414 416 418 Driving Fear from the Workplace Dick Richards Managing Internal Politics Kathleen Kelley Reardon Response Ability­How Managers Stay Up When Times Are Down Paul Stoltz Choosing the Best Training Curriculum for You Daniel R. Tobin Developing Exceptional Problem-solving Skills Christopher Hoenig 420 422 424 426 428 Setting Up Childcare Policies Setting Up a Grievance Procedure Setting Up a Disciplinary Procedure Codes of Ethics Developing a Manufacturing Strategy Developing a Strategy for World-Class Business Getting Close to the Customer Moving the Virtual Organization Forward Performing a SWOT Analysis Planning a Conference Preparing a Marketing Plan Producing a Corporate Mission Public Relations Planning Establishing a Customer Service Program Setting Objectives Strategic Partnering Strategic Planning Writing a Business Plan A Program for Benchmarking Deciding Whether to Outsource Disaster Planning Effective Purchasing Establishing a Performance Measurement System Occupational Health and Safety: Managing the Process Workplace Health : Undertaking a Risk Assessment Implementing a Service Level Agreement Implementing an Effective Change Program Implementing Business Process Reengineering Implementing Kaizen Total Quality: Getting TQM to Work Total Quality: Mapping a TQM Strategy Implementing the Balanced Scorecard Managing Projects Preparing for Business Abroad Setting Up an Energy Management Program Inventory Control Taking Action on the Environment Using Management Consulting Services Effectively Conducting an Information Audit Cash flow for the Small Business Brainstorming Designing Questionnaires Effective Business Writing Effective Communications: Communicating with Groups Implementing Statistical Process Control (SPC) Internal Audit 504 506 508 510 512 514 516 518 520 522 524 526 528 530 532 534 536 538 540 542 544 546 548 550 552 554 556 558 560 562 564 566 568 570 572 574 576 578 580 582 584 586 588 MANAGEMENT CHECKLISTS Coaching for Better Performance Mentoring in Practice Conducting a Performance Appraisal Counseling Your Colleagues Developing Passive People Empowerment Emotional Intelligence (EI) Handling Conflict Situations Introducing Flexible Working into Your Organization Leading from the Middle Managing Staff Turnover and Retention Managing the Plateaued Performer Motivating Your Staff in a Time of Change Planning Overseas Assignments Steps in Successful Team Building Undertaking a Disciplinary Interview Using 360-degree Feedback Using Your Staff to Mutual Advantage The Psychological Contract Job Cuts­Breaking the News Arranging for Unemployment and Health Insurance After a Job Loss Training Needs Analysis Evaluating Training Planning a Workshop Planning Career Assessment and Development Centers Planning the Recruitment Process Preparing and Using Job Descriptions Drawing Up a Contract of Employment Implementing Job Evaluation Implementing Performance-Related Pay (PRP) Introducing an Equal Opportunities Policy Implementing a Diversity Management Program Attracting and Retaining People Reentering the Workplace Setting Up a Suggestion Box Undertaking an Employee Attitude Survey 434 436 438 440 442 444 446 448 450 452 454 456 458 460 462 464 466 468 470 472 474 476 478 480 482 484 486 488 490 492 494 496 498 500 502 590 592 594 Open Systems Thinking 596 Planning the Replacement of Software Systems 598 Six Sigma 600 Shareholder Value Analysis (SVA) 602 ACTIONLISTS Implementing an E-commerce Strategy Delivering Quality Online Customer Service and Support Developing a Personalization Strategy for a Web Site Managing Payments Online Designing a Web Site Effectively Creating a Basic Web Site Building a Web Site 'Ream Adding Multimedia to a Web Site Managing a Web Site Maintaining a Web Site Coping with Computer Viruses Making Your Web site Secure Outsourcing Your Web Site Hosting or Selecting a Hosting Company Understanding the Key Principles of Content Management Making Sure Content Is Professionally Created, Edited, and Published Developing Appropriate Metadata and Classification for a Web Site Making a Web Site Easy to Navigate Implementing an Effective Search Process for a Web Site Using the Internet to Create Content Collaboratively Setting Up Newsletter and Web site Subscription Processes Writing Well for the Web Understanding the Key Principles of Internet Marketing Collecting Consumer Data on the Internet Delivering the Benefits of Affiliate Marketing on the Web Getting the Best from Loyalty Programs on the Web Applying a Viral Marketing Approach on the Internet Building Loyalty Through Online Communities Promoting Your Web Site Effectively Using E-mail Marketing Effectively Getting the Best from E-marketplaces Making the Most of an Intranet Establishing an Enterprise Portal 610 612 614 616 619 621 623 625 627 629 630 631 633 635 637 639 641 643 645 646 647 649 651 653 655 656 657 658 659 661 663 665 667 Setting Up an Extranet Adding Value Through E-alliances Implementing Effective E-learning Within the Organization Using Videoconferencing Effectively Exploring Peer-to-peer (P2P) Commerce Understanding Legal Issues in E-commerce Improving Communication with Resellers Getting Better Results from Your Agency Integrating Advertising with Other Campaigns Planning an Advertising Campaign Preparing an Advertising Brief Measuring Advertising Performance Selecting and Working with an Advertising Agency Setting Advertising Objectives Building One-to-one Relationships Building Partnership with Business Customers Communicating Customer Service Handling Customer Problems Handling Customer Inquiries Increasing Customer Lifetime Value Implementing a Customer Relationship Management Strategy Running a Customer Loyalty Program Setting Up a Customer Interaction Center Building a Mailing List Creating Impressive Direct Mail Material Improving the Response to Direct Mail Planning a Cost-effective Direct Marketing Campaign Planning a Customer Event Running a Networked Conference Running a Sales Force Incentive Campaign Designing a Response Mechanism Generating More Leads Converting Leads into Sales Conducting Market Research Profiling Your Competitors Involving Customers in Product or Service Development Making Better Use of Customer Data Profiling Decision Makers Branding a Business Product Raising Awareness of Your Brand Creating Product Literature Extending a Product with Service Introducing a New Product to Market Planning a Corporate Public Relations Campaign Producing a Corporate Brochure 668 669 671 673 675 677 679 681 683 685 687 689 691 694 696 698 700 702 704 706 708 710 712 714 716 718 720 723 725 727 729 731 733 735 738 741 743 745 747 749 751 753 755 757 759 Producing Press Material Running a Product Public Relations Campaign Planning Promotions Running a Price Campaign Running Sales Meetings Supporting Campaigns with Telemarketing Dealing with Press Inquiries Managing Retailer Marketing Programs Offering Customers Self-service Managing Your Image: Make an Impact Developing Presence Managing Perceptions Understanding Your Values Building Your Self-confidence Getting Your Message Across Communicating Assertively in the Workplace Preparing Presentations Delivering Presentations Presentations: Surviving Worst-case Scenarios Overcoming Nerves Boosting Your Message With Your Body Language Structuring and Writing Good Reports Writing Great E-mails Managing Your Inbox Dealing with Difficult E-mail Situations Integrating E-mail with Other Forms of Communication Negotiating with Confidence Coping in Difficult Negotiations Negotiating With People from Other Cultures Coping With Stress Managing Your Time Maintaining a Healthy Work-Life Balance Delegating without Guilt Coping with Information Overload Managing Meetings Effectively Solving Problems Making Sound Decisions Choosing the Right First Job Finding Your Calling and Living Your Passion: The Dream Job Creating a Career Plan Entering an Entirely New Field Making the Decision to 'rake a Risky Career Move Researching the Job Market Networking and Marketing Yourself Building an Awesome Contact List Getting the Most from Your Professional Career Consultant 761 763 765 767 769 771 773 775 777 779 781 783 785 787 789 791 793 795 797 800 802 805 808 811 814 816 818 821 823 826 829 831 833 835 837 840 842 845 847 849 851 853 855 857 859 861 Finding and Working with Search Organizations 863 Identifying Your Marketable Skills 865 Revitalizing Your Résumé 867 Writing a Great Cover Letter 870 Preparing for Different Types of Interview 872 Making an Impact in Interviews 876 Answering Tricky Interview Questions 879 Handling Inappropriate Questions in an Interview 881 Understanding Psychometric Tests: A Survivor's Guide 883 Getting Paid What You're Worth: How to Assess Your Value in the Marketplace 885 Negotiating Your Salary and Benefits 887 Moving Sideways: Benefiting from a Lateral Move 889 Staying Marketable: Identifying Your Transferable Skills 891 Making Yourself Promotable 893 Getting the Raise You Deserve 896 Coping with Job Burnout 898 Considering Taking a Career Break 900 Managing Dual Career Dilemmas 903 Surviving Job Loss 905 Returning to Work After a Career Break 907 Leaving with Style: Exiting with Dignity 909 Handling Resignations­The Employer's Perspective 911 Reinventing Yourself 913 Freelancing: Setting Up as a Free Agent 915 Establishing and Maintaining Your Home Office 917 Getting Used to Working from Home 919 Working as Part of a Virtual Team 921 Handling Office Politics 923 Coping with a Nightmare Boss 925 Dealing with Bullying or Harassment 927 Turning Around a Poor Hiring Decision 929 Transforming Poor Performance 931 Addressing Absenteeism 933 Managing Addictive Behavior in the Workplace 935 Succeeding As a New Manager 937 Tapping into Passion 939 Developing Your Creativity 941 Managing Others' Creativity 943 Developing Your People 945 Managing a Volunteer Workforce 948 Giving and Receiving Feedback Well 950 Downshifting: Working Less and Enjoying It More 953 Assessing Your Entrepreneurial Profile: Do You Have What It Takes? 955 Deciding Whether to Start a Business Profiling Your Target Market Understanding Business Models Evaluating an Existing Business Financing a New Business Preparing a Successful Business Plan Franchising Your Business Buying into a Franchise Understanding the Basics of Project Management Working With a Project Sponsor and Stakeholders Building a Cross-functional 'Tham Planning, Scheduling, and Budgeting During a Project Calculating Annual Percentage Rate Calculating Asset Turnover Calculating Bond Yield Calculating Book Value Calculating Contribution Margin Calculating Conversion Price Calculating Conversion Ratio Calculating Days Sales Outstanding Calculating Debt-to-Capital Ratio Calculating Creditor and Debtor Days Calculating Debt-to-Equity Ratio Calculating Efficiency and Operating Ratios Calculating Payback Period Calculating Elasticity Calculating Expected Rate of Return Calculating Future Value Calculating Internal Rate of Return Calculating Marginal Cost Calculating Net Present Value Calculating Rate of Return Calculating Return on Sales Calculating Return on Assets Calculating Return on Investment Calculating Return on Shareholders' Equity Calculating the Alpha and Beta Values of a Security Calculating the Future Value of an Annuity Calculating Working Capital Productivity Calculating Economic Value Added Calculating Risk-adjusted Rate of Return Calculating Exchange Rate Risk Calculating Total Return Calculating Price/Earnings Ratio Calculating the Current Price of a Bond Calculating Accounts Receivable Turnover Calculating Asset Utilization 957 959 961 963 965 967 969 971 973 976 979 982 985 986 987 988 989 990 991 992 993 994 995 000 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1016 1017 1018 1019 1020 Calculating a Capital Asset Pricing Model Calculating Current Ratio Calculating the Reserve Ratio Calculating Capitalization Ratios Calculating Acid-test Ratio Calculating Convertible Preferred Stock Creating a Balance Sheet Creating a Profit and Loss Account (PandL) Creating a Cash Flow Statement Reading a Balance Sheet Reading a Profit and Loss Account Reading a Cash Flow Statement Defining Assets Calculating Cost of Goods Sold (COGS) Calculating Working Capital Calculating Goodwill and Patents Calculating Yield Reading an Annual Report Calculating Depreciation Calculating Enterprise Value Calculating Amortization Calculating Activity Based Costing Calculating Price/Sales Ratio Distinguishing between a Capital and an Operating Lease Calculating Borrowing Costs and Capitalization Reading the Financial Pages Calculating EBITDA Calculating Payout Ratio Calculating Interest Coverage Calculating Earnings per Share 1021 1022 1023 1024 1025 1026 1028 1029 1030 1031 1033 1035 1037 1038 1039 1040 1041 1042 1044 1046 1047 1049 1051 1052 1053 1055 1057 1058 1059 1060 MANAGEMENT LIBRARY Action Learning Reg Revans 1065 Administrative Behavior Herbert Simon 1066 The Age of Discontinuity Peter Drucker 1067 The Age of Unreason Charles Handy 1068 All the Right Moves Constantinos C. Markides 1069 The Art of Japanese Management Richard Pascale and Anthony Athos 1070 The Art of War Sun Tzu 1071 Barbarians at the Gate Bryan Burrough and John Helyar 1072 A Behavioral Theory of the Firm Richard Cyert and James March 1073 Blur Stan Davis and Christopher Meyer 1074 The Book of the Five Rings Miyamoto Musashi 1075 The Borderless World Kenichi Ohmae 1076 Built to Last James Collins and Jerry Porras 1077 A Business and Its Beliefs Thomas Watson, Jr. 1078 Capital Karl Marx 1079 The Change Masters Rosabeth Moss Kanter 1080 The Changing Culture of a Factory Elliot Jaques 1081 Competing for the Future Gary Hamel and C. K. Prahalad 1082 The Competitive Advantage of Nations Michael Porter 1083 Competitive Strategy Michael Porter 1084 Co-opetition Barry J. Nalebuff and Adam M. Brandenburger 1085 Corporate Strategy Igor Ansoff Corporate-level Strategy Michael Goold, Marcus Alexander, and Andrew Campbell Dynamic Administration Mary Parker Follett Emotional Intelligence Daniel Goleman The Fifth Discipline Peter Senge The Functions of the Executive Chester Barnard General and Industrial Management Henri Fayol The General Theory of Employment John Maynard Keynes Getting Things Done David Allen Getting to Yes Roger Fisher and William Ury How to Win Friends and Influence People Dale Carnegie The HP Way David Packard The Human Problems of an Industrial Civilization Elton Mayo The Human Side of Enterprise Douglas McGregor The Innovator's Dilemma Clayton M. Christensen In Search of Excellence Tom Peters and Robert Waterman Innovation in Marketing Theodore Levitt Intellectual Capital Thomas Stewart Jack: Straight from the Gut Jack Welch The Knowledge-creating Company Ikujiro Nonaka and Hirotaka Takeuchi Leaders: Strategies For Taking Charge Warren Bennis and Burt Nanus Leadership James MacGregor Burns Leadership Rudolph Giuliani Leading Change John P. Kotter Liar's Poker Michael Lewis The Living Company: Habits for Survival in a Turbulent Business Environment Arie de Geus The Machine That Changed the World James P. Womack, Daniel Jones, and Daniel Roos 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1093 1086 1087 1088 1089 1091 1092 Made in Japan Akio Morita Management Teams: Why They Succeed or Fail R. Meredith Belbin The Managerial Grid Robert Blake and Jane Mouton Managing Harold Geneen Managing Across Borders Christopher Bartlett and Sumantra Ghoshal Managing on the Edge Richard Pascale Managing Transitions William Bridges Marketing Management Philip Kotler Megatrends John Naisbitt The Mind of the Strategist Kenichi Ohmae Moments of Truth Jan Carlzon Motivation and Personality Abraham Maslow The Motivation to Work Frederick Herzberg, Bernard Mausner, and Barbara Bloch Snyderman My Life and Work Henry Ford My Years with General Motors Alfred P. Sloan Natural Capitalism Paul Hawken, Amory B. Lovins and Hunter Lovins The Nature of Managerial Work Henry Mintzberg The New Corporate Cultures Terrence Deal and Allan Kennedy New Patterns of Management Rensis Likert No Logo Naomi Klein Now, Discover Your Strengths Marcus Buckingham and Donald Clifton On Becoming a Leader Warren Bennis On the Economy of Machinery and Manufactures Charles Babbage The One Minute Manager Kenneth Blanchard and Spencer Johnson On War Karl von Clausewitz Onward Industry James Mooney and Alan Reiley The Organization Man William Whyte Organizational Culture and Leadership Edgar Schein Organizational Learning Chris Argyris and Donald Schön Out of the Crisis W. Edwards Deming Parkinson's Law C. Northcote Parkinson The Peter Principle Laurence Peter Planning for Quality Joseph Juran The Practice of Management Peter Drucker The Prince Niccolò Machiavelli Principles of Political Economy and Taxation John Stuart Mill Principles of Political Economy David Ricardo 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1112 1113 The Principles Of Scientific Management Frederick Winslow Taylor 1151 Quest for Prosperity Konosuke Matsushita 1152 Reengineering the Corporation James Champy 1153 Relationship Marketing Regis McKenna 1154 Riding the Waves of Culture Fons Trompenaars and Charles Hampden-Turner 1155 The Rise and Fall of Strategic Planning Henry Mintzberg 1156 Small Is Beautiful E. F. Schumacher 1157 Strategy Safari Henry Mintzberg, Bruce Ahlstrand, and Joseph Lampel 1158 Strategy and Structure Alfred Chandler Du systeme industriel Henri de Saint-Simon Tableau économique Francois Quesnay The Theory of Economic Development Joseph A. Schumpeter The Theory of Social and Economic Organization Max Weber Theory Z William Ouchi The Third Wave Alvin Toffler The Tipping Point Malcolm Gladwell Toyota Production System Taiichi Ohno Up the Organization Robert Townsend The Wealth of Nations Adam Smith What They Don't 'Teach You at Harvard Business School Mark H. McCormack The Will to Manage Marvin Bower 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 Geert Hofstede Joseph M. Juran Rosabeth Moss Kanter Kaplan and Norton Theodore Levitt Kurt Lewin Niccolò Machiavelli Abraham Maslow Elton Mayo Douglas McGregor Henry Mintzberg Ikujiro Nonaka Kenichi Ohmae Taiichi Ohno Robert Owen Richard Tanner Pascale Tom Peters Michael Porter C. K. Prahalad Reg Revans Edgar Schein Peter Senge Adam Smith Sun Tzu Genichi Taguchi Frederick Winslow Taylor Alvin Toffler Victor H. Vroom Max Weber 1220 1222 1224 1226 1228 1230 1232 1234 1236 1238 1240 1242 1244 1246 1248 1250 1252 1254 1256 1258 1260 1262 1264 1266 1268 1270 1272 1274 1276 BUSINESS THINKERS John Adair Igor Ansoff Chris Argyris R. Meredith Belbin Warren Bennis Kenneth Blanchard Dale Carnegie Alfred D. Chandler, Jr. Stephen R. Covey Philip Crosby W. Edwards Deming Peter Drucker Henri Fayol Mary Parker Follett Henry Laurence Gantt Ghoshal and Bartlett Frank and Lillian Gilbreth Daniel Goleman Gary Hamel Charles Handy Frederick Herzberg 1176 1178 1180 1182 1184 1186 1188 1190 1192 1194 1196 1198 1202 1204 1206 1208 1210 1212 1214 1216 1218 MANAGEMENT GIANTS John Jacob Astor Jeffrey Bezos Warren Buffett Andrew Carnegie Stephen Case Michael Dell Walter Elias Disney George Eastman Thomas Alva Edison Henry Ford Bill Gates Harold Geneen King Camp Gillette Andrew S. Grove William Randolph Hearst Milton Snavely Hershey Soichiro Honda Howard Robard Hughes, Jr. Lee Iacocca Steve Jobs 1278 1280 1282 1284 1286 1288 1290 1292 1294 1296 1298 1300 1302 1304 1306 1308 1310 1312 1314 1316 Ingvar Kamprad Herb Kelleher Ray Kroc Estee Lauder Henry Robinson Luce Konosuke Matsushita Louis B. Mayer Cyrus Hall McCormick Akio Morita J. P. Morgan Rupert Murdoch David Ogilvy David Packard John H. Patterson Arthur Rock John D. Rockefeller Anita Roddick Julius Rosenwald David Sarnoff Alfred P. Sloan, Jr. Martha Stewart Eiji Toyoda Robert Edward Turner III Theodore Newton Vail Cornelius Vanderbilt Samuel Walton Thomas J. Watson, Sr. Jack Welch Oprah Winfrey Robert Winship Woodruff Frank Winfield Woolworth 1318 1320 1322 1324 1326 1328 1330 1332 1334 1336 1338 1340 1342 1344 1346 1348 1350 1352 1354 1356 1358 1360 1362 1364 1366 1368 1370 1372 1374 1376 1378 DICTIONARY BUSINESS INFORMATION SOURCES Accounting Acquisitions, Takeovers, and Mergers Advertising Analytical 'Techniques and Statistics Auditing and Management Audit Bankruptcy and Business Failure Benchmarking Budgeting Business Appraisal and Performance Measurement Business Ethics and Codes of Practice Business Plans and Planning Business Process Reengineering Change Management Coaching, Counseling, and Mentoring Competences 1667 1670 1672 1675 1677 1679 1681 1683 1685 1689 1692 1694 1696 1698 1701 Competition Computers, Information 'Technology, and E-commerce Conditions of Employment Conferences and Exhibitions Consulting Services/Management Consultants Contingency, Crisis, Disaster Management Contracts and Contracting Corporate Culture Corporate Strategy Creating a Résumé Customer Relations/Customer Service Decision making and Problem Solving Direct Marketing Diversity Education Management Employee Benefits/Compensation Employee Participation in Management Employee Relations Employment Law Entrepreneurs Environmental Management Equal Opportunities Exporting Facilities Management Finding Out What You Are Worth: Remuneration/Salaries Flexible Working/Teleworking/ Homeworking Forecasting and Scenario Planning Franchising Online Business Newspapers (General Business Information) Online Financial Information (General Business Information) Online Human Resources Sources (General Business Information) Online Sources for Marketing (General Business Information) Health and Safety Health Services Management Importing Information Management Innovation and Creativity Intellectual Property Interfirm Cooperation, Strategic Alliances, Joint Ventures Internal Communication International Management, Cross Cultural Management Interpersonal Communication/Relations ISO 9000 1702 1705 1708 1710 1712 1715 1718 1719 1721 1724 1725 1727 1730 1732 1734 1736 1738 1741 1743 1745 1748 1750 1752 1754 1755 1757 1759 1761 1763 1764 1765 1766 1767 1769 1771 1772 1774 1778 1780 1782 1784 1787 1789 Japanese Management Techniques 1791 Job Hunting 1793 Knowledge Management 1794 Leadership 1798 Learning Organization 1804 Logistics and Distribution 1807 Maintenance 1809 Management Buyouts 1811 Management Development 1812 Management Education: Executive Training 1815 Management Education: MBAs 1817 Management Styles 1819 Management Theorists 1820 Manufacturing Systems 1821 Market Research and Competitor Intelligence 1824 Marketing Management 1827 Meetings 1833 Mission Statements 1834 Motivation 1835 Negotiation 1838 New Product Development 1841 Nonprofit Organizations 1844 Organization and Organization structure 1847 Outsourcing 1851 Packaging 1852 Performance Appraisal 1854 Personnel Management and HR Management 1856 Physical Working Conditions/Ergonomics 1860 Planning for Retirement Planning Your Career Presentation/Speaking 1862 1863 1865 Pricing Process Control and Statistical Process Control Product and Brand Management Project Management Psychological Tests Public Relations Public Sector Management Purchasing and Supply Chain Management Quality and Total Quality Management Recruitment and Selection Relocation Remuneration Research and Development (RandD) Management Risk Management Selling and Salesmanship Small and Growing Businesses Social Responsibility of Management Stress and Stress Management Taxation Teams and Team Building Top Twenty Business Magazines, The Top Twenty Business Publishers, The Training and Development Training Methods Venture Capital Working Abroad 1867 1868 1870 1873 1876 1879 1881 1883 1886 1890 1893 1894 1896 1898 1902 1905 1910 1913 1915 1917 1919 1921 1922 1925 1927 1930 1933 1971 INDEX CREDITS