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Designing complex organizations

Author: Galbraith, Jay R. Series: Addison-Wesley series on organization development 2559 Publisher: Addison Wesley, 1973.Language: EnglishDescription: 150 p. : Graphs/Ill. ; 21 cm.ISBN: 0201025590 ; 9780201025590 Type of document: BookBibliography/Index: Includes bibliographical references
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Archives
Print HD6954 .G35 1973
(Browse shelf)
900175784
Available 900175784
Book Europe Campus
Main Collection
Print HD6954 .G35 1973
(Browse shelf)
001386461
Available 001386461
Total holds: 0

Includes bibliographical references

Digitized

Designing complex organizations Designing complex organizations CONTENTS 1 Introduction 1 Contingency Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Uncertainty and Information . . . . . . . . . . . . . . . . . . . . . . . 4 . Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2 Information Processing Model 8 Mechanistic Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Rules. Programs. Procedures . . . . . . . . . . . . . . . . . . . . . 10 Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Targeting or Goal Setting . . . . . . . . . . . . . . . . . . . . . . . 12 Design Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Creation of Slack Resources . . . . . . . . . . . . . . . . . . . . . . 15 Creation of Self-contained Tasks . . . . . . . . . . . . . . . . . . . 16 Investment in Vertical Information Systems . . . . . . . . . . . . . 17 Creation of Lateral Relations . . . . . . . . . . . . . . . . . . . . . 18 Choice of Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3 Information Reduction Strategies 22 Alternative 1: Creation of Slack Resources . . . . . . . . . . . . . . 22 Information Processing Effects . . . . . . . . . . . . . . . . . . . . 25 Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Alternative 2: Creation of Self-contained Tasks . . . . . . . . . . . 26 Effects on Information Processing . . . . . . . . . . . . . . . . . . 26 Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 4 Alternative 3: Investment in a Vertical Information System 30 Dimensions of the Vertical Information System . . . . . . . . . . . . 31 Decision Frequency. or Timing . . . . . . . . . . . . . . . . . . . . 31 Scope of the Data Base . . . . . . . . . . . . . . . . . . . . . . . . 32 Formalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Decision Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . .34 Prototype Information Systems . . . . . . . . . . . . . . . . . . . . . 35 Local-Periodic System . . . . . . . . . . . . . . . . . . . . . . . . . 36 Local Real-Time System . . . . . . . . . . . . . . . . . . . . . . . . 36 Global-Periodic System . . . . . . . . . . . . . . . . . . . . . . . . 37 On.Line. Real-Time . . . . . . . . . . . . . . . . . . . . . . . . . .42 Examples of Information Systems . . . . . . . . . . . . . . . . . . . . 42 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 5 Alternative 4: Creation of Lateral Relations Lateral Processes . . . . . . . . . Direct Contact . . . . . . . . . Liaison Roles . . . . . . . . . . Task Forces . . . . . . . . . . . Teams . . . . . . . . . . . . . . Making Lateral Processes Effective Summary . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . . .46 . . . . . . . . . . . . . . . . . . .48 . . . . . . . . . . . . . . . . . . .50 . . . . . . . . . . . . . . . . . . .50 . . . . . . . . . . . . . . . . . . . 51 . . . . . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . .64 67 6 A Case Study-Teams Situation Before the Change . . . . . . . . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Organization Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 . . . . . . . . . . . . . . . . . . 71 Assessment of Decision Processes Organization Design Alternatives . . . . . . . . . . . . . . . . . . . . 74 Slack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Self-contained Departments . . . . . . . . . . . . . . . . . . . . . . 76 . . . . . . . . . . . . . . . . . . . . .79 Vertical Information System Lateral Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Teams in Operation . . . . . . . . . . . . . . . . . . . . . . . . . . Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lateral Relations: Integrating Roles and Matrix Designs Differentiation . . . . . . Integrating Role . . . . . Managerial Linking Roles Matrix Organization . . . Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Review of Model and Empirical Evidence The Framework in Review . . . . . . . . . . . . . . . . . . . . . . Lateral Relations and Influence Distribution . . . . . . . . . . . . Case Studies Response to a Market Change . . . . . . . . . . . . . . . . . . . . . Coordination in a Product Branch . . . . . . . . . . . . . . . . . Environmental Changes . . . . . . . . . . . . . . . . . . . . . . . Organization Design Strategies . . . . . . . . . . . . . . . . . . . The 747 Program . . . . . . . . . . . . . . . . . . . . . . . . . . Organization of a Computer Department . . . . . . . . . . . . . . Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Authority and Responsibility in Lateral Relations Authority and Responsibility Ambiguities . . Responsibility Charting . . . . . . . . . . . . Summary . . . . . . . . . . . . . . . . . . . . Concluding Remarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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