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The Starbucks experience: 5 principles for turning ordinary into extraordinary

Author: Michelli, Joseph A. Publisher: McGraw-Hill, 2007.Language: EnglishDescription: 208 p. ; 22 cm.ISBN: 0071477845Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HC100 .S83 M53 2007
(Browse shelf)
Available 900175722
Book Europe Campus
Main Collection
Print HC100 .S83 M53 2007
(Browse shelf)
Available 001220635
Total holds: 0

Includes index


The Starbucks Experience 5 Principles for Turning Ordinary into Extraordinary Contents Foreword by Jim Alling, president, Starbucks U.S. Business vii Acknowledgments xi Introduction 1 PRINCIPLE 1: Make PRINCIPLE 2: It Your Own 19 Everything Matters 47 and Delight 81 PRINCIPLE 3: Surprise PRINCIPLE 4: PRINCIPLE 5: Embrace Resistance 109 Leave Your Mark 151 A Final Word 175 Bibliography 183 Reader's Guide 195 Index 201

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