Normal view
MARC view
Keep your customers cool: once consumer loyalty is lost, it can be very difficult to retrieve, leading to serious financial repurcussions
Author: Falcão, Horacio INSEAD Area: Decision SciencesIn: World Business, no. 7, November/December 2006 Language: EnglishDescription: p. 26-31.Type of document: INSEAD ArticleNote: Please ask us for this itemAbstract: Abstract not available| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
|
Europe Campus | Available | BC007693 |
Total holds: 0
Ask Qualtrics
Abstract not available
Digitized
There are no comments for this item.