INSEAD Library

Includes bibliographical references and index

Digitized

Managing Diversity in the Global Organization Creating New Business Values Contents List of Figures and Tables Prologue Initial Reflections: Reinventing Yourself in Diversity Structure of the Book Acknowledgements xi xiv xvii xviii Part One Understanding Diversity Introduction to Part One SECTION 1 BACKGROUND 1 Dominant and Rising Values Change and organizations Dominant values and rising values Aim of the company Basic human tendencies Definition of strategy Consequences of business activity Development of people within the organization Attitude to spontaneous impulses 1 3 11 13 13 15 16 20 23 26 28 30 Future tendencies 2 Diversity in the Historic Perspective of Business Management Business development from its origins to the 16th century Formation of the entrepreneurial spirit from the 16th to the 18th century Consolidation of the modern company from the 18th to the 20th century Development of industrial conglomerates and financial markets 30 33 35 36 39 40 The company in the 20th century: the outbreak and growth of business management Business organization as key to the modem company Business management as a science 41 41 41 Business management until the 1970s The appearance of the organization man Theories and models of business management 43 43 44 The new company and business management from the 1970s Background Paradigm shift 46 46 47 viii Theories of business management for the new company CONTENTS 49 Diversity management and the new company Diversity in the new paradigm Management of corporate diversity 52 52 53 The company of the 21 st century: the century of diversity? SECTION 2 CONTENT 55 57 3 Gender and Management Current situation Activity rates Access to management Training in management Salary levels Achieving a work-life balance Women and professional life: options and/or choices 59 62 62 64 66 67 68 68 Gender studies and anthroplogy The influence of gender on management A conclusion: we are complementary 69 71 79 4 Culture and Business Management What is culture? Culture and business management Models for explaining how a culture functions Cultural dimensions Problems arising from relationships with other people Problems arising with the passage of time Control of the environment in cultural diversity Cultural dimensions applied to the organization 83 83 84 85 86 86 87 89 89 Cultural diversity and nature The reconciliation of opposites How do you acquire cultural competences? Conclusions 91 92 94 96 5 Personality and Diversity Management Archetypes and personality typologies Personal development systems Universal values and cultural influences The complementarity of diversity 97 97 98 107 109 Conclusion to Part One: The Correlation Between the Values Provided by Diversity and the Values of the New Company 111 Part Two Managing Diversity SECTION 3 POLICIES AND BEST PRACTICES: A NEW FRAMEWORK FOR ANALYZING CORPORATE DIVERSITY MANAGEMENT 117 119 6 Diversity Management in Today's Companies The analytical framework of diversity Society level Organization level Individual level 121 122 126 135 154 CONTENTS ix Diversity and corporate training Conclusions 156 158 SECTION 4 CASE STUDIES 161 Case 1 JPMorgan Chase and Co in Latin America: The Management of Diversity as a Tool for Developing Human Capital 163 JPMC's diversity strategy in the US 163 JPMC in Latin America 168 Perspectives 171 Case 2 Corporate Social Responsibility at Grupo Santander 172 Grupo Santander's social action programs 173 Grupo Santander and corporate social responsibility 173 Commitment to diversity 175 Clients, shareholders, employees, suppliers and society 176 Pending questions 177 Case 3 Diversity in Ford Almussafes - An Example of Adaptation 179 The vehicle sector - a global industry 179 Ford Motor Company 179 Diversity in Ford 181 Diversity strategy 181 Assessment systems 182 Exporting diversity 183 The Ford factory in Valencia, Spain 184 The Valencian perspective on diversity: different realities, different policies 184 Epilogue Ten Concrete Questions for Global Reflection 1 Gracia Cardador, Director of Actualidad Economica (Economic News), Spain 2 Amparo Moraleda, General manager, IBM Spain, Portugal, Greece, Israel and Turkey 3 Rachid Slimi, President of the ONA Foundation and director of general affairs and corporate relations for ONA Group, Morocco 4 Marianne C. Toldalagi, Vice-president of the IE Fund, New York 5 Luiza Helena Trajano lnàcio, General director Magazine Luiza Network, Sao Paulo, Brazil 6 Arpad von Lazar, Member of the International Advisory Board of the Instituto de Empresa, Madrid Appendix: List of Organizations Notes Bibliography Index 187 189 192 197 201 206 210 213 215 224 231