Service redesign at South Devon NHS Trust (A and B)
Author: Battilana, Julie ; Cagna, Anne-Marie ; D'Aunno, ThomasINSEAD Area: Organisational BehaviourPublisher: Fontainebleau : INSEAD, 2006.Language: EnglishDescription: 21 p. + 7 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: This case shows how Fiona Jenkins, Head of Physiotherapy for South Devon Health Services, reviewed and redesigned the stroke service care pathway. She had just four months to present a proposal and then implement it in accordance with the National Service Framework (NSF) guidelines. These guidelines specified that a stroke specialist should examine all individuals admitted with a diagnosis of stroke. Her challenge was to coordinate the different stakeholders - primary care, secondary care and social services. In addition, she had to do this without any additional funding. The case describes the different options open to her and how she decides on a plan. Some of the players are suspicious, and even threaten to resign if the plan is implemented.Pedagogical Objectives: The learning objectives of this case are to: o Understand the process of leading organizational change, with a focus on the sequencing of actions, leadership skills, engagement and input from various stakeholders o Know key systems and structures associated with service integration. (i.e., shift from unit to service focus) o Understand leadership strategies to engage powerful constituents in the change process o Know management practices to promote the implementation of externally mandated regulations/service innovations.| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
|
Asia Campus Archives | Consultation only | BC007650 | ||||
|
|
Europe Campus INSEAD Publications Display | Consultation only | BC007649 |
Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>
The learning objectives of this case are to:
o Understand the process of leading organizational change, with a focus on the sequencing of actions, leadership skills, engagement and input from various stakeholders
o Know key systems and structures associated with service integration. (i.e., shift from unit to service focus)
o Understand leadership strategies to engage powerful constituents in the change process
o Know management practices to promote the implementation of externally mandated regulations/service innovations.
This case shows how Fiona Jenkins, Head of Physiotherapy for South Devon Health Services, reviewed and redesigned the stroke service care pathway. She had just four months to present a proposal and then implement it in accordance with the National Service Framework (NSF) guidelines. These guidelines specified that a stroke specialist should examine all individuals admitted with a diagnosis of stroke. Her challenge was to coordinate the different stakeholders - primary care, secondary care and social services. In addition, she had to do this without any additional funding. The case describes the different options open to her and how she decides on a plan. Some of the players are suspicious, and even threaten to resign if the plan is implemented.
There are no comments for this item.