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Global sourcing of business and its services

Author: Willcocks, Leslie P. ; Lacity, Mary C.Publisher: Palgrave Macmillan, 2006.Language: EnglishDescription: 304 p. : Graphs ; 24 cm.ISBN: 0230006590Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD39.5 .W55 2006
(Browse shelf)
Available 001178346
Total holds: 0

Includes bibliographical references and index


Global Sourcing of Business and IT Services Contents List of Tables List of Figures Acknowledgments Series Preface Notes on Co-authors Chapter 1 Transforming back offices through outsourcing: Approaches and lessons Mary Lacity and Leslie Willcocks Chapter 2 Managing the sourcing process: A life cycle perspective Sara Cullen, Peter Seddon, and Leslie Willcocks Chapter 3 The core capabilities framework for achieving high performing back offices Leslie Willcocks and David Feeny Chapter 4 Assessing 12 supplier capabilities David Feeny, Mary Lacity, and Leslie Willcocks Chapter 5 The winner's curse in outsourcing: How to avoid relational trauma Thomas Kern, Leslie Willcocks, and Eric van Heck Chapter 6 Outsourcing human resources: The case of BAE Systems Mary Lacity, David Feeny, and Leslie Willcocks Chapter 7 Outsourcing indirect procurement spend: The case of BAE Systems Mary Lacity, Leslie Willcocks, and David Feeny vii viii x xii xiv 1 35 67 97 114 145 179 vi Contents Chapter 8 Managing knowledge in outsourcing: Cases in financial services 206 Leslie Willcocks, John Hindle, David Feeny, and Mary Lacity Chapter 9 Offshoring of IT work: 29 practices Rottman and Mary Lacity Chapter 10 From application service provision to netsourcing: A risk mitigation framework Thomas Kern, Leslie Willcocks, and Mary Lacity Chapter 11 The future of global sourcing: Trends and enduring challenges Mary Lacity and Leslie Willcocks Authors' publications on global sourcing of business and IT services Index 223 256 275 287 299

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