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Dialogue: rediscover the transforming power of conversation

Author: Ellinor, Linda ; Gerard, GlennaPublisher: Wiley, 1998.Language: EnglishDescription: 366 p. : Graphs ; 24 cm.ISBN: 0471174661Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6950.3 .E55 1998
(Browse shelf)
Available 001191687
Total holds: 0

Includes bibliographical references and index


Dialogue: Rediscover the Transforming Power of Conversation Contents Foreword, xi Opening Thoughts, xlv Part I The Journey of Dialogue, I Why is dialogue worth paying attention to? Its roots and evolution into the practice we are writing about. Introduction I A Crisis of Meaning 5 2 The Connection between Conversation, Leadership, and Cultures of Collaboration and Partnership 9 3 What Is Dialogue? 19 4 Where Does Dialogue Come from? 28 5 The Current Practice of Dialogue 35 6 Our Expanding Worldview: Finding Order in Chaos through Dialogue 42 7 The Larger Questions 55 Part II The "Living Technology" of Dialogue 57 An in-depth look at what we call the "living technology" or art and craft of dialogue. The skills and guides that support dialogue and what occurs as groups practice dialogue. Introduction I Suspension of Judgment 65 viii Contents 2 Identification and Suspension of Assumptions 78 3 Listening 98 4 Inquiry and Reflection 111 5 Nonverbal Communication and Dialogue 128 6 Guides for Creating and Sustaining Dialogue 142 7 Putting It All Together over Time 154 Part III Bringing Dialogue to work 163 A look at the predominant conversational patterns in our work environment and strategies for bringing the principles and skills of dialogue into day-to-day work to help foster collaboration, partnership, and shared leadership. Introduction I Conversational Values and Patterns 166 2 Creating the Change You Wish to See 172 Strategy I -- Be the change you wish to see in the world 174 Strategy 2--Create a space where it is safe for people to speak about what is important and meaningful 180 Strategy 3--Shift toward shared responsibility 190 Strategy 4--Create diversity as a resource 195 Strategy 5--Reframe disagreement and conflict as an opportunity 199 Strategy 6--Create a vision/mission statement that works for people 203 Strategy 7--Reframe problem solving and decision making for maximum appropriate involvement and double-loop learning 207 Strategy 8--Build a relationship with an organizational development coach 211 Strategy 9--Think first, act second, reflect continuously 213 Contents ix 3 Fostering Dialogue within the Organization 221 4 In Real Life 232 Part IV The Transformational Power of Dialogue 239 Descriptions of shifts that occur in the thinking of those who commit to an ongoing practice of dialogue. Introduction 1 I Synchronicity and Dialogue 245 2 Collective Energy Fields 251 3 Holding Paradox 257 14 Fuzzy Logic, Polarities, and Fuzzy Agreements 262 5 Shadow and Dialogue 268 6 Difference and Dialogue 275 7 On-Line Conversations 282 8 Moving through Learning Edges 293 In Closing 300 Part V A Dialogue on Partnership 305 An edited transcript of a dialogue with margin notes that help identify different skills (inquiry, self-reflection, assumption identification, etc.), followed by participant reflections and a short epilogue about how three people have used what they learned in the months since. Closing Thoughts 333 Appendix 340 Selected activities and exercises Notes 352 Bibliography 357 Index 363

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