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Managing transplant decisions at University Medical Center Leuven: physician behavior (A and A1)

Author: Chilingerian, Jon INSEAD Area: Organisational BehaviourPublisher: Fontainebleau : INSEAD, 2006.Language: EnglishDescription: 23 p. + 5 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: Successful healthcare management positively impacts both the primary objective of quality patient care and the crucial bottom line. At times, it is a question of life and death, particularly in the specialized area of organ transplant. Here we see what could be considered as a typical 'day at the office' within a large medical center in Belgium. Looking at such a day, Jon Chilingerian and Philippe Vandekerckhove present in detail the challenges and operational issues in the high-risk medical world. Pedagogical Objectives: This case is an in-depth study to provoke thought and encourage class discussion on the various issues at play within a major healthcare institution. It provides students with an overall view of the functioning: operational, managerial and strategic, the conflicts that may arise and what can result from a mismatch of interests. The case is suitable for both operations management and healthcare management audiences.
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

This case is an in-depth study to provoke thought and encourage class discussion on the various issues at play within a major healthcare institution. It provides students with an overall view of the functioning: operational, managerial and strategic, the conflicts that may arise and what can result from a mismatch of interests. The case is suitable for both operations management and healthcare management audiences.

Successful healthcare management positively impacts both the primary objective of quality patient care and the crucial bottom line. At times, it is a question of life and death, particularly in the specialized area of organ transplant. Here we see what could be considered as a typical 'day at the office' within a large medical center in Belgium. Looking at such a day, Jon Chilingerian and Philippe Vandekerckhove present in detail the challenges and operational issues in the high-risk medical world.

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