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Business etiquette for the new workplace

Series: Results-driven manager series Publisher: Harvard Business School Press, 2005.Language: EnglishDescription: 168 p. ; 22 cm.ISBN: 1591399742Type of document: Book
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print Z15 .B87 2005
(Browse shelf)
001176449
Available 001176449
Total holds: 0

Digitized

Business Etiquette for the New Workplace Contents Introduction 1 Avoiding Common Etiquette Pitfalls Communication Breakdown ................................21 Nine Mistakes Managers Make Stever Robbins Say It Straight ...................................................... 31 Ken O'Ouinn How Strength Becomes a Weakness..................... 38 Monci J. Williams Uses and Abuses of Humor in the Office ........ 46 Constantine von Hoffman Knowing When to Communicate When Not to Speak Up i n Public ......................... 57 Nick Morgan Contents How Much Information Can You Really Share? ......................................................................................................... 63 Paul Michelman Debriefing Michael Feiner ..................................... 71 Make Conflict Drive Results Lauren Keller Johnson Debriefing Lynn Sharp Paine and Elliot Schrage........................................................ 79 Managers, Ethics, and Compliance Eric McNulty Choosing the Right Communication Channel Turn off That Cell Phone!: An Interview with Peter Post .......................................................... 89 "Can I Apologize by E-Mail?" ................................ 94 David Stauffer Don't Push That Send Button! ..............................................104 Nick Morgan Negotiating When Emotions Run High When Life Gives You Lemons............................. 117 How to Deal with Difficult People Susan Hackley Contents Staying with No .................................................. 127 Holly Weeks Great Expectations ............................................. 138 Max H. Bazerman Emotional Strategy.............................................. 148 Margaret A. Neale Putting On the Pressure ......................................157 How to Make Threats in Negotiations Adam D. Galinsky and Katie A. Liljenquist About the Contributors 167

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