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Career directions

Author: Yena, Donna Publisher: McGraw-Hill, 2007.Edition: 4th ed.Language: EnglishDescription: 418 p. : Ill./Photos ; 28 cm.ISBN: 0073123145Type of document: BookBibliography/Index: Includes bibliographical references and index and glossary
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Reference Section - Career
Print Z16 .Y46 2007
(Browse shelf)
900097027
Available 900097027
Total holds: 0

Includes bibliographical references and index and glossary

Digitized

Career directions PART ONE Career Planning 1 CHAPTER ONE The Millennial Workplace 3 World Trends and Tomorrow's Workplace 4 The Economy 4 New Technology 4 Globalization 5 Cultural Diversity 5 World Events 5 American Responses to Millennial Workplace Challenges 6 Multicultural Competence 6 Customer Service and Quality 6 The New Management Team 7 Entrqbreneurship 7 Success in the Millennial Workplace: Skills-Based and Lifelong Learning 8 Skills-Based Learning 8 WorkplaceKnow-how 8 Lifelong Learning 8 CHAPTER TWO Self-Assessment 11 Understanding Yourself 12 Values 12 Activity 2.1: Values Checklist 12 Interests 13 Activity 2.2: Interests Checklist 14 Personality 15 Activity 2.3: Personality Checklist 16 Skills and Competencies 18 Activity 2.4: Skills Checklist 19 Activity 2.5: Skills Assessment 19 Activity 2.6: Competencies Checklist 21 T a h t s 23 Activity 2.7: Talents Checklist 23 Defining Success 24 Changing Perspectives 24 Activity 2.8: Success Checklist 25 Qualities of Success 25 Success and Your Career Choice 25 Employer Expectatiorrs 26 Activity 2.9: h a d i n g Clussified Ads 28 Setting Goals for Self-Improvement 29 Clzararteristics of a Goal 3 0 Setting Goals into Action 30 Proof by Example: How You Add Value to an Employer 30 Actiz~ity 2.10: Proof by Exampk 31 CHAPTER THREE Personal Development 35 Communication Skills 36 Speaking 36 Listening 37 Actmity 3.1: Artzve Listening 37 Body Language 3 8 The Art of Conversation 39 T~leFhone Shrlls 39 V ~ K PC L ~ E-Mnil 4 1 M and Cell P h o n ~ Etzquette 4 1 Writmg 42 The Sales Process 43 Activity 3.2: Summarj oj 'li-azning Experiunr~, and Skills 44 Business Protocol 45 Dining Etiquette 46 Awareness of the World around You 46 Personal Care and Personal Appearance 47 Grooming 47 Personal Hygien,e 48 IVkllness 48 Pmjessional Dress 49 Activity 3.3: Wardrobe In,ventgry 51 53 Activity 3.4: Self-image Checkli,~t Time and Stress Management 54 Time Mnnagmen,t 54 Stress Manugemnt 5 5 Activity 3.5: Managmg Your Time 55 Aclivity 3.6: Stress Ch,ecklist 5 7 Role Models 57 Activity 3.7: Selecting a Role Model 58 ~ CHAPTER FOUR Career Paths Overview 61 Job versus Career 62 Career Phases 63 Career Trends 63 Growing Career field,^ 64 Home-Based Careers 70 Camr Of~porfunitia Wiorn~n70 for Career Opportunitiesfor andLirmities 70 Your Career Path 71 Activity 4.1: Cureer Puth lnven,tory 71 Where the Jobs Are 73 Private Sector 73 Public Sector 74 Foreign Sector 74 Portuble GIre0.s 74 CHAPTER FIVE Your Career Portfolio 77 Build Skills Employers Value 78 Employers' 17 Pat/zmays to Success 80 Identify Opportunities to Build Skills 80 Opportun,itiesin, the Classroom 81 Activity 5.1: Skills Developed th,rough Course Work 81 Opportunities outside the Classroom 81 Refining Your Plan 8 1 YourJob Target 81 Activity 5.2: Opportunities to Dmelop Skills outside the Classroom 82 Activity 5.3: Choose Your Opportunities 82 Your Graduation Date 83 Forms of Euidence 83 Activity 5.4: Your Documentation Record 86 Develop Your Career Portfolio 87 ' ypes o f Portfblios 87 I Portable Portfolios 88 Planning Your Portfolio Presentation 88 Deciding on Content 88 Arran~~ng Portfolio Materials 89 Presenting Your Portfolio 89 Activity 5.5: Role-Play Your Portfolio Presentation 90 Portfolio Assessmrnt 90 PART T W O Job Search Techniques 93 CHAPTER SIX Sources of Job Information 95 The Nature of Today's Job Market 96 Cu reer iVet7uorking 96 The Visible Job Market 97 Published Resources 97 likferral Smices 98 Direct Approach 99 Net7~0rking99 Activity 6.1: Accessing the VicibleJob Market 100 The Hidden Job Market 101 Published Resources 101 Kefirral Seruices 102 Direct Approach 102 Networking 103 Activity 6.2: Accessing the Hidden Job Market 104 The Very Hidden Job Market 104 Published Resources 104 Direct Approach 105 Networking 106 Activity 6.3: Accessing the Very Hidden Job Market 106 CHAPTER SEVEN Randumand and Job Applications 109 Traditional Resumis 110 Organization of a Traditional Risum' 110 Activity 7.1: Chronological m u m i Worksheet 115 Activity 7.2:Functional and?sum' Worksheet 121 Writing Your Own Risumi 124 Activity 7.3: ChoosingPower Wordsfor Your Risum' 126 Matching Risum' Format to Skills and Experience 128 Activity 7.4:Assessing Your Experience 129 Activity 7.5:Risumi Preparation Checklist 129 Nontraditional RksumCs 130 Electronic Risum's 130 Disk fisum-s 130 W Risumks 130 Video Risumh 130 Audio Risumks 130 Creative Risum's 131 Scannable Risumis 131 Job Applications 134 Points to Remember When Completing a Job Apiblication 134 How to Complete a Job Apiblication 136 Activity 7.6: SampleJob Apiblication 137 CHAPTER EIGHT Letters 141 Guidelines for Writing Job Search Letters 142 Letters You May Write during Your Job Search 143 Cover Letters 143 Activity 8.1: Preparing Your Cover Letter 147 Letter to Request a Recommendation 148 Thank-You Letter Following an I n h i m 149 Letter Accepting a Position 150 Letter Refusing a Position 151 Thank-You Letterfor a Company Visit 152 Apiblicaiion Letter for Coqberative Education/Intenzship Program 153 Activitp' 8.2: Practice Writing Cover Letters 154 Electronic Letters 155 CHAPTER NINE Successful Interviews 159 Securing a Job Interview 160 Telephone Calls 160 O t h m as Resources 160 Types of Interviews 160 Informational Interviews 160 Activity 9.1: Conducting an Informational Interview 162 TraditionalJob Interviaus 164 Multiple Interviews 164 Telephone Interviews 166 Behavioral-Based Interviews 167 Preparing for a Job Interview 168 Self-Preparation 169 How to Research a Company 171 20 Questions Typically Asked by Interviewers 173 Activity 9.2: A,nswering the 20 Questions Typically Asked by Jntervimers 1 76 Mock interviaus 1 77 Activity 9.3: Mock In.tervim Practice 178 Conducting a Successful Interview 178 Interaiew Strategies 178 What to Find Out during an Interview 1 79 After the Interview 179 The Company's Postintervinu Evaluation 1 79 Postinterview Employ,ment Screening 182 Follow-TJp Strategzes 184 Activity 9.4: Postinterview Company Evaluation 186 The Interview Hall of Fame . . . and Shame 187 Case 1:John-Sous-Chef 187 Case 2: Susan-Advertising Assistant 187 Case 3: Kirsten-Corporate Travel Agent 188 Case 1: Dannis-Systems Consultant 188 Case 2: Larry-Retail Buyer 188 Case 3: Cheryl-Administrative Assistant 189 CHAPTER TEN Accepting or Rejecting a Job 191 What You Offer the Employer 192 What the Employer Offers You 193 Professional Dewelopment 193 Training Programs 193 Promotional Opportunity 193 Company Standing 194 Activity 10.1: What's Important to You in a Job ? 194 Benefits 195 Activity 10.2: Benefits Checklist 197 Salary 198 Cost of Living and Budgeting 198 Computing Cost of Living 198 Budgeting Your First Salary 199 Activity 10.3: Compute Your Net Cash Flow 200 Accepting the Right Job 200 Activity 10.4: Making the Best Job Choice 201 Communicating Your Decision 202 CHAPTER ELEVEN Dealing with Rejection 205 Playing to Win 205 Factors That Most Often Lead to Rejection 206 What You Can and Cannot Control 206 Factors You Can Control 206 Factors You Cannot Control 206 Cutting Your Losses 207 Take a Good Look a Yourself 208 d Plan Your Next Move 208 Maintain a Positive Attitude 209 PART THREE Career Management 211 CHAPTER TWELVE Your First Months on the ,Job 213 Before Arrival on the Job 214 Your First Day 21 4 Employee Handbook 214 Orientation and Training Programs 21 5 First F m Days and Weeks 215 First One to Three Months 215 Probationary Periods (One to Three Months) 216 Periodic Review and Assessments 2 16 Activity 12.1: Appraise Your Own Performance 218 CHAPTER THIRTEEN Growing with Your Job 221 Building Professional Relationships 222 Your Relationship with Your Boss 222 Your Relationship with Your Associates 223 Your Relationship with Culturally Diverse C eW o r k s 224 Your Rob as a Leader 225 Your Relationship with Customers 225 Teamwork 225 Total Quality Management ( T o 225 Improving Your Effectiveness 226 Planning Skills 226 Presentation Skills 226 Proper Meeting Behavior 22 7 Time Management and Organizational Skills 227 Focus on Results 228 Promotions 228 Job Enlargement versusJob Enrichment 228 Mentms 229 Activity 13.1: Selecting a Mentor 230 Performance Reviews 230 Recession-ProofingYour Job 230 Activity 13.2: Assess Your Transferable Skills 231 Successful Career Moves 232 CHAPTER FOURTEEN Contemporary Issues in the Workplace 235 Employee Assistance Programs 235 Health-Related Issues 235 Substance Abuse 235 Stress @anagement 23 7 Health Education 238 Smoke-Free Workplace 238 Accommodationsfor Special-NeedsEmployees 238 Family Care Issues 238 Parental Leave 239 Child Care 239 Elder Care 240 Flextime 240 Ethics 241 Equal Employment Opportunity (EEO) 241 Affirmative Action 242 Sexual Harassment 242 Abuse of Privilege 243 Conflict of Interest 243 Preferential Treatment 244 Career Handbook 247 Section A Career Paths 247 How to Use "CareerPaths" 248 Accounting 249 Business Administration 252 Court Reporting and Related Careers 260 CriminalJustice 262 Fashion and Retail Management 2'73 Financial Services 2'79 Healthcare 284 Hospitality Management 293 Culinary Arts/Food Service 302 International Business 327 Marketing 337 Office Management and Support 341 Technology 349 Telecommunications 362 Section B Glossary of Terms Used in Job Descriptions 367 Section C Index of Job Descriptions 371 Section D Career Resources 410 Section E Bibliography 411 Index 1-1 PHOTO CREDITS: Page 2: O Dex Image; 9: USA Today, December 13,2000. Reprinted with Permission; 10: O IT Stock Free; 14: O Stockbyte; 15: O Comstock Images; 22: O Digital Vision; 34: O PhotoAlto; 48: O imageshop; 50: O Corbis; 60: O Pixtal/SuperStock; 64: O Photodisc Collection/Getty Images; 65: Royalty-Free/CORBlS; 66: USA Today, 69: December 23,2003. Reprinted with Per~riission; O Creatas; 76: O Image 100 Ltd; 87: O Comstock Images; 94: O Photodisc; 98: USA Today, October 9,2000. Reprinted with Permission; 108: O Image Source; 140: O Photodisc Collection/ Getty Imagcs; 158: O BananaStock; 180: USA Today, April 27,2000. Reprinted with Permission; 184: O Digital Vision; 190: O BananaStock; 192: O Stockbyte; 197: O PhotoAlto; 204: O Stockbyte; 212: O imageshop; 220: O Ryan McVay/ Getty Images; 226: 0 Comstock Images; 234: O PhotoAlto; 237: USA Today, November 17, 2004. Reprinted with Permission; 239: O RubberBall 2004; 243: O Michael Newman/PhotoEdit.

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