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Operations Management "Crossing Borders and Boundaries: The Changing Role of Operations" Table of Contents Manufacturing Strategy, Practice and Performance: A Longitudinal Study in the Brazilian Metal Products, Machinery and Equipment Industry 1 R. ARKADER The Sugar League: Restructuring of the Sugar Supply Channel for the Processed Food Network 8 Maria Rita P. ASSUMPÇÁO Transformation out of paradox: Manufacturing Capability Renewal on the Rover 75 Joy BATCHELOR 24 Total Productive Maintenance Implementation in the Newspaper Printing Industry: An Action Research Approach 32 DJ. BENNEIT and SJ. LEE Industrial Innovation Capability Support to SMEs in the World-Wide Competition 40 A. BERT, L. MARTINEAU and M. STTBON Operations Management in hospitals - What is it and who does it? Ruth J. BOADEN, Paul HAYWOOD and Peter NUITALL CAD-CAM, Economies of Scope and Manufacturing Strategy Geoff BUXEY Learning Across Boundaries within Product Innovation Processes S. CAFFYN, J. GIESKES, R. MELLOR and T. SLOAN Success Factors of Italian SME's: An Operations Management Perspective Raffaella CAGLIANO and Gianluca SPINA 48 56 64 72 An Investigation on the Nature of Buyer-Supplier Relationships in Vehicle Co-Design Activities 82 Mauro CAPUTO, Francesca MICHELINO and Francesco ZIRPOLI Standard-Setting Alliances in the Multimedia Sector V. CHIESA and G. TOLETTI 90 How Service Organisations Can Support the Innovation Process: Lessons from an Empirical Study 98 Vittorio CHIESA and Raffaella MANZINI Do POM need organizational perspectives? Analyzing and Understanding a crossfunctional IT-project with multiple organizational perspectives 106 John K. CHRISTIANSEN Marrying the Lean and Agile Paradigms Martin CHRISTOPHER and Denis R. TOWILL 114 The Strategy Formulation of Total Quality in Agile Manufacturing by Implementing the Study of the Relationships between Environmental Factors of Concurrent Engineering (CE) and the Performance of Product Development: An Empirical Study in Manufacture Industry in Indonesia 122 Wakhid Slamet CIPTONO and Sri ISMULYATY Developing Continuous Innovation as an Organisation-wide Process 131 Paul COUGHLAN, Andy HARBISON, Mariano CORSO, Sara PAVESI, Stefano RONCHI, Sarah CAFFYN, Mats MAGNUSSON, Niklas SUNDGREN, Harry BOER, Jose GIESKES, Ross CHAPMAN and Paul HYLAND Competitive Priorities in Manufacturing: An Empirical Analysis of the Cumulative Model 139 G. DA SILVEIRA and F.S. FOGL.IATTO The Times They Are Changing: Crossing From Time Life Employment to Employability for Production Planning Job DE HAAN, Bert MEUBOOM and Hans VOORDUK 147 Operational Flexibility and Labour Flexibility in the Dutch Automotive Industry155 Jan DE LEEDE and Maarten VAN RIEMSDUK The Competence System in Perfomance Improvement: A Reference Framework 166 A. DE TONI, R. FILIPPINI, C. FORZA and A. VINELLI Matching Your Orders to the Needs and Economies of Your Supply Chain J. DEJONCKHEERE, S.M. DISNEY, M.R. LAMBRECHT and D.R. TOWILL 174 Crossing Boundaries in the Learning Factory: Evidence of Cross-Functional and Inter-Organizational Knowledge Transfer in the Auto Components Industry 182 Rick DELBRIDGE and Harry BARTON An Interactive, New-media Tool for User Satisfaction Research John DOTCHIN, Murray DAVIES and Alan MUHLEMANN Framework for Technological Innovation Risk Assessment (MIRA) Markus ERLICH and John MILLS 190 198 The Impact of Cost Targets and Time Pressure during New Product Development on the Development Time, the Design Qaulity and the Cost Level of New Products: Conflicting Evidence form Lab Experiments 206 Patricia EVERAERT and Werner BRUGGEMAN Manufacturing Strategies and Work Organisation in an Engine Assembly Supply Chain 216 A.G.Alves FILHO, A. RACHID, J.C. DONADONE, M.F. MARTINS, O.S. TRUZZI, P. G. BENTO and R. VANALLE Robust Network - Considerations about the Brazilian Automobile Industry Jose Paulo Alves FUSCO and Martin SPRING Aligning Inventroy Management Systems to Supply Chain Types L GIANNOCCARO and P. PONTRANDOLFO 224 233 Cases of Kaizen Implementation Vic GILGEOUS and Maria GILGEOUS 241 The Use of Supply Chain Capabilities to Align Operations with Strategy: An Examination of Automotive Component Suppliers and Packaged Customer Goods Manufacturers in the United Kingdom 249 Peter GILMOUR Integration Mechanisms in Plant Layout Design Jia GUOZHU and Niels RYTTER 258 Changes in Development Approaches of Technology and Work Organisation and the Impact on Performance 267 S. HEDLUND and S.A. HORTE Innovative Capacity of Firms: on Why some Firms are More Innovative Then Others 275 Jasper HII and Andy NEELY Organising Product Development Projects across Firm Boundaries in the Construction Industry 284 Elsebeth HOLMEN, Ann-Charlots PEDERSEN and Carl-Johan ROSENBRÖIJER Running Before Walking: The Difficulties of Developing Strategic Performance Measurement Systems in SMFS 292 M. HUDSON and D. SMITH Transcending The Operations - Managing Accounting Boundary Robert JOHNSTON, Stan BRIGNALL and Lin FITZGERALD Extended Supplier Co-operation - A Life Cycle Perspective N. JORGENSEN and A. SCHULTZ-NIELSEN 299 307 Diagnosing Order Planning Performance at a Navy Maintenance and Repair Organization, Using Logistic Regression 314 J.M. KEIZERS, J.W.M. BERTRAND and J. WESSELS A Framework of the Factors Affecting the Evolution of Performance Measurements Systems 322 Mike KENNERLEY and Andy NEELY The Impacts of Integrated Practice Factors on UK Manufacturing Companies' Survival 330 Xiahong LI and David HAMBLIN Global Manufacturing Virtual Networks (GMVNs) and its Position in the Spectrum of International Strategic Alliance 338 XF LI, YJ SHI and W GREGORY A Fuzzy Response For Quotation Method in a Partnership Perspective G. LO NIGRO, G. PERRONE and S. NOTO LA DIEGA Design Engineering Culture Difference - Ford's Acquisition of Volvo Cars M. LUNDBACK and S.A. HORTE 346 354 Crossing Internal Boundaries: Organisation G. MACKERRON and K. TINLIN Operations in a Small, Traditional 362 368 Developing Overall Equipment Effectiveness as a Measure for Service Kate MACKLE and John BICHENO Feedback Structures Driving Success and Failure of Preventive Maintenance Programs 376 Frank MAIER Lean Production, Worker Involvement and Performance in Auxiliary Automobile Industry 384 Juan A. MARIN, Tomas BONAVIA and Enrique DE MIGUEL The (In)Compatibtiity of Total Productive Maintenance and Semi-Autonomous Groups: Evidence From Different Case Studies 392 Roberto MARX International Supply Chain Management: Location Stability in the Netherlands 399 Bert MEUBOOM and Hans VOORDIJK Structuring International Service Operations: a Case Study in the IT-sector 407 Bert MEUBOOM and Migon HOUTEPEN Manufacturing Strategy: A Comparison between Australian and European Firms 415 Robert MELLOR and Pavan GUPTA Innovation Strategies and the Business-Manufacturing Interface P.M. MILLING and J. HASENPUSCH Time As a Success Factor for Operations Management Peter M. MILLING, Uwe SCHWELLBACH and Jura-Henrik THUN Inter-Organisational Management Controls and the Fabrication of InterOrganisational Flows of Knowledge, Resources and Products J. MOURTTSEN and A. HANSEN Challenging Strategy Through Measurement Andy NEELY and Mohammed AL NAJJAR Quality and Performance in Call Centres: A Conceptual Model Steve NEW and Roy WESTBROOK Recognising the Design in Practice in Service Operations Analysis Alastair NICHOLSON and Paul GEMMEL 423 431 439 447 455 463 Flexibility in Manufacturing Plants. Must we Go With the Flow? Must we Seek to be Flexible? 470 Adegoke OKE Operations Responses to Competitive Challenges: the Japanese Automotive Industry 479 N. OLIVER, M. IKEDA, Y. NAKAGAWA and D. PRIMOST The Impact of the Information Technology on a Section of the Australian Health Industry Stuart ORR, Amrik SOHAL, Katherine GRAY, Jeanine HARBROW, David HARRISON 487 and Anne MENNEN Knowledge-Worker Networks: An Information-Age Business Structure Elaine PALMER and David TODD 495 Capabilities Accumulation Process: A Longitudinal Case Study in Manufacturing Organisation 503 K. PANDZA and A. POLAJNAR Crossing Internal Borders: Is ProdJOPS. Man Practice Lagging Behind, Especially in SME's? 511 Vas PRABHU A Test for Corporate Anorexia Z.J. RADNOR and R. BOADEN 519 The New Product Introduction Process Within the Consumer Goods Supply Chain 527 Pietro ROMANO and Andrea VINELLI Managing Operations in a high Product Variety Context: Preliminary Lessons from Italian Firms 535 F. SALVADOR, C. FORZA, M. RUNGTUSANATHAM and T.Y. CHOI Productivity Management and Service Operations: A Generic Approach Farhad SHAFTI, R. VAN DER MEER and Terry WILLIAMS 543 Implementation of Business Process Re-engineering: Moving Away from Functional Structures 551 Rhian SILVESTRO and Charles WESTLEY Using a Modeling Framework to Make Resource Allocation Decisions for Improving Customer Satisfaction 559 Andreas C. SOTERIOU, Jan MATTSSON and George C. HADJINICOLA Quality Management: Universal or Context Dependent? An Empirical Investigation of Customer Focus Practices 564 Rui SOUSA Quality of Worklife (QWL): A New POM Performance Objective Rigard J. STEENKAMP 572 The Role of Cultural Awareness in the Global Company's Strategy: Implication to Operations of the Russian Market 582 Natalia SWAHN Supply Chain Complexity and Environmental Performance: Can Customer Deliver? Stephan VACHON, Robert D. KLASSEN and P. Fraser JOHNSON 591 Mapping and Modelling Supply Chains Scenarios to Assess the Impact on Supply Chain Performance 599 Jack G.AJ. VAN DER VORST and Adrie J.M. BEULENS Enhancing Competitiveness Through Rational Outsourcing B. V SE, G. WAEYENBERSE, L. PINTELON and L. GELDERS Quality Management in Emerging Economies: The Brazilian Experience Gustavo A. VARGAS Project Alliances: Crossing Company Boundaries hi the Building Industry Hans VOORDIJK Rethinking Paradigms of Service - The Impact of the Web C. A. VOSS Operations Strategy Development in a Joint Venture in China Paul WALLEY 607 615 623 631 639 ISO 9000 Certification By Firms in Different Countries: A Case Study of France and Spain 647 Barbara E. WITHERS and Maling EBRAHIMPOUR Business Process Strategy for European Medium-Sized Manufacturing and Distribution Enterprises Formed Through Acquisitions G. WULLAERT and P. VERSTRAETEN Factors Influencing Co-design Adoption: Drivers and Internal Consistency Giulio ZOTTERI, Gianluca SPINA and Roberto VERGANTI 653 661