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One world? One view of OM? The challenges of integrating research and practice

Corporate author:EUROMA ; POMSMeeting: EurOMA-POMS conference 2003, Cernobbio, Lake Como, 16-18 June 2003Publisher: SGE, 2003.Language: EnglishDescription: Various pagings ; 24 cm.ISBN: 8886281781Type of document: BookBibliography/Index: Includes bibliographical references and indexContents Note: Vol. 1, not hold; Vol. 2, 1085 p.; Vol. 3, 1047 p.
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Includes bibliographical references and index

Vol. 1, not hold; Vol. 2, 1085 p.; Vol. 3, 1047 p.

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One World? One View of OM? The Challenges of Integrating Research and Practice Table of Contents VOLUME I Introduction...................................................................... pag. XXXV MANUFACTURING STRATEGY Hard and soft investment for optimal business performace Acur N., Boer H., Laugen B. T and Gertsen F. ......................... » Disruptive changes of PC industry in the Brazilian context Laurindo F J. B. and Carvalho M. M. ........................................ » Structuring lean learning Bateman N., Esain A. and Hines P. ........................................... » BPR methods applied to a manufacturer in the domotics sector Bevilacqua M., Ciarapica F E. and Giacchetta G. .................... » From the shopping Mall to the shopfloor - Information kiosks in CNC manufacturing Butcher T J. and Greenough R. M. ............................................. » 33 23 13 3 43 Manufacturing strategy configurations: stability and trends of change Cagliano R., Acur N. and Boer H................................................ » 53 The linka ge bet ween supply ch ain in tegration and manufacturing improvement programmes Cagliano R., Caniato F and Spina G. ........................................ » An empirical examination of the order-winners manufacturing strategy framework da Silveira G. J. C. .......................................................................» Reducing lead times: Using operations management tools to reach global targets for tuberculosis control de Treville S., Smith I., Rölli A. and Arnold V............................» The final mile: reaching for world class capability-an action learning perspective Dromgoole T and Sugrue B.......................................................... » 63 73 83 93 III Iv Towards a framework for analysis of collaboration in manufacturing vision development Dukovska-Popovska I., Riis J. O. and Boer H. .................... pag Configurations of internal and external complexity in manifacturing companies Größler A., Grübner A. and Hasenpusch J. ............................... » Product customisation and competitive advantage: an empirical study Hendry L. C., Kingsman B. G. and Amaro G. M. ...................... » Trade-off scenarios within the context of a manufacturing strategy Hill T and Portioli-Staudacher A. ............................................ » Strategic decision-making for technology implementation in developing countries Hipkin I. and Bennet D. ............................................................... » An Empirical Examination of the Fit between Operations Strategy and EDI Implementation Hollingworth D. G. ........................................................................ » Manufacturing strategy: A practical approach Hurreeram D. K. and Little D. ..................................................... » A contingent view of focused operations strategy: A dynamic process industry view Ketokivi M. and Jokinen M. ......................................................... » The best performing companies 'practices Laugen B. T, Acur N., Boer H., Frick J. and Gertsen F ............ » The social psychology of operations strategy Leseure M. J. ......................................................................... » The Automobile industry in Brazil: production strategies and best practices in supply chain management Marx R., Salerno M. S. and Zilbovicius M. ............................... » Complexity control in supply chain operations management. Empirical assessment of levers and strategies Miragliotta G. and Saccani N. ..................................................... » 99 109 119 129 139 149 159 169 179 189 199 209 V Strategic choices in brazilian textile and apparel industries Carvalho M. M., Serra N. and Laurindo F J. B. ....................... pag. 219 Sources of strategic advantage for business and operational excellence Morita M. and Kodama M. ................................................................ » 229 Return on customer: Let the customer value drives operations management investments Noci G. and Ostinelli M. .............................................................. » Changing corporate identity with mergers and acquisitions O'Hoy E., Waddell D. ................................................................... » System dynamics methodology modelling as an aid to manufacturing systems design; 40 years on Oyarbide-Zubillaga A. and Baines T ......................................... » Formulation and deployment of strategy: An approach for small business Piovezan L. H., Laurindo F J. B. and Carvalho M. M. ............. » Does lean production enhance financial performance? The case of UK automotive components plants Primost D. and Oliver N. ............................................................. » 275 Linkages between operations strategy and systems integration strategy in complex manufacturing supply chains Qi B., Kehoe D. F, Snowden S. and Boughton N. J. ................ » 285 Manufacturing strategy and human resources management: Two cases studies on Brazilian footwear companies Salomão S. and Alves F A. G. ..................................................... » 249 239 257 265 295 Improve your company - but in what area. A method that pinpoints improvement area related to company strategy Swartling D. and Sigemyr T ....................................................... » 305 Competitive manufacturing strategies for the manufacturing industries in Turkey Ulusoy G. ...................................................................................... » The significance of manufacturing - An analysis of outsourcing strategies in three companies Westin S. and Bengtsson L. ........................................................ » 313 323 VI Manufacturing strategies - Implications during transition towards collaborative manufacturing network Winroth M., Danilovic M., Björkvik L. and berg C. ................. pag. 333 MANUFACTURING AND SUPPLY CHAIN PERFORMANCE MANAGEMENT Costing Waste in Supply Chain Processes: A European Food and Drink Industry Case Study Bernon M., Mena C., Templar S. and Whicker L. ..................... » Measuring and managing performance in extended enterprises Bititci U. S., Mendibil K, Martinez V. and Albores P. ...............» 345 355 Managing through measures: A study of the impact of performance measurement on performance Bourne M., Kennerley M. and Franco M. ....................................... » 365 Supply chain management improvements' value assessment: An innovative methodology applied to several industrial case studies Brun A., Caridi M., Salama K. F., Portioli-Staudacher A. and Sianesi A. ..................................................................................... » Performance measurement of supplier-buyer cooperation in supply chain system - An empirical study in China Chen Z. .......................................................................................... » Supply chain performance - A meta analysis Chibba A. and Hörte S. Å......................................................... » Explaining variable plant performance Collins R. S. and Schmenner R. W. ..........................................» Logistics performance evaluation of Brazilian beverage supply chain Conceição S. V and Quintão R. T. ...............................................» A model for measuring manufacturing flexibility De Toni A. and Tonchia S. .......................................................... » 421 405 375 385 395 411 VII Supply chain performance measurement: An exploratory study in a poultry meat supply chain in Brazil Pereira S. C. E and Csillag J. M. .............................................. pag. 431 Assessing customer's logistics quality gaps in the order fulfillment process Forslund H..................................................................................... » Business performance measurement systems: a systematic review Franco M. and Bourne M. ................................................................ » 451 An examination of manufacturing performance measurement practices: Utilization, relevance and availability Gomes C. F , Yasin M. M. and Lisboa J. V................................ » An exploratory study about the possibility of adoption of the theory of constraints in the identification and analysis of bottlenecks in supply chains Gusmão S. L. ................................................................................ » 441 461 471 Extended enterprise metrics: The key to achieving synthesized effectiveness Kamauff J. W, Branningan Smith D. and Spekman R. ................ » 481 Assessing and maximising the impact of measuring business performance Kennerley M. and Boume M. ........................................................... » 493 Proposal for a project-applied differential operating value added decision framework (PADOVA) Noro M. G., Piccirillo E., Neri F, Chen B. C., Fleet D. and Shi Y » Impact of IT enabled performance measurement on business and management Nudurupati S. S. and Bititci U. S. .............................................. » Inter-organisational cost management and supply chain management: Evidence from Belgian automotive supply chain Peeters J. and Limère A. .............................................................» Customer oriented supply chain performance management Reiner G. .......................................................................................» 503 513 523 533 VIII Supply chain variation, trade-offs and ongoing improvement Stratton R. ...................................................................................... pag. 543 Functions of supplier performance measurement a conceptual framework for system analysis Schmitz J., Platt K and Erlich M. ....................................................... » A quantitative framework for assessing manufacturing responsiveness Shaw A., Noury P J. G., McFarlane D. C. and Chang Y. S. ................. » Operational performance criteria in business-to-business relationships Staughton R. and Johnston R. .......................................................... » Predictive performance measurement: An exploratory study into development and use Unahabhokha C., Platts K and Tan K. H. ......................................... » The trade-off between cost and flexibility in manufacturing: An empirical study Vereecke A. and Pandelaere E. ........................................................ » 553 563 573 583 593 Predictive performance measures Wilcox M. and Bourne M. ...................................................................... » 603 Dynamic measurement of customer satisfaction (DMCS): The key to customer knowledge Zhu G., Gelders L. and Vits J. ...........................................................» GLOBAL OPERATIONS AND SUPPLY CHAINS Clusters and regional development Gobbo J. A. ...................................................................................... » An analysis on the conditions for the development of the Brazilian semiconductor industry Neto J. A. and Garcia R. ................................................................... » 625 613 635 Achieving competitiveness through the integration of subsidiaries in global product development: Some case studies from the Brazilian automotive industry Carneiro-Dias A. V. and Salerno M. S. ................................................... » 645 IX Development paths and internationalisation of local manufacturing systems: The case of the italian chair district De Toni A., Nassimbeni G. and Sartor M. ........................................... pag. 655 The evolution of organisational competencies in international networks: The case of the Telecommunications industry Fleury A. C. and Fleury M. T ............................................................. » 665 Governance, industrial clusters and global chains: An integrated analysis and application to Brazilian shoe and furniture industries Garcia R., Neto J. A. and Motta F G. ................................................. » 675 Platform products: Theory and evidence from international operations Hadjinicola G. C. and Kumar K R. ............................................................ » 685 Localization of manufacturing - A systematic framework Johansen K and Winroth M. .................................................................. » 693 Product adaptation by multinational companies subsidiaries: An empirical investigation in an emergent economy Luchi R., Dambra L, Garcia F, Inchauspe S. and Hatum A. .................. » Development and performance of european automotive supply chains in emerging markets Luchi R., Loppacher J. S., Tamanini H. and Luzuriaga N. .................... » 703 713 The evolution of factory roles in international manufacturing networks: Experiences of Dutch factories in Eastern Europe Meijboom B. and Vos B. ........................................................................ » 723 International sourcing: Empirical evidences from a sample of italian firms Nassimbeni G. ................................................................................. » 733 The foreign market as an innovation inductor in the fresh fruit productive chain in Brazil Souza R. and Neto J. A. ................................................................... » 743 Organizational and technical change: A Multi-Paradigmatic approach Poulsen P. and Boer H. ..................................................................... » 751 X Global manufacturing virtual network (GMVN): Revisiting of the concept after three years fieldwork Shi Y , Fleet D. and Gregory M. J. ............................................ pag. 761 Globally integrated value-chain analysis applying simulation techniques Song S-J. and Kubota H. ............................................................ » Why the `world car' concept doesn't work: The case of the Australian auto sector Spring M. and Cooney R. ............................................................ » Exploring causes for productivity differences in international manufacturing Steenhuis H-J. and de Bruijn E. J. ............................................ » 781 773 789 Global manufacturing network design: Content and process Sweeney M. T and Szwejczewski M. ............................................. » 799 Systemic competitiveness approach: Experiences from manufacturing firms in Eritrea Tewolde M., de Haan J. and de Groot G. .................................. » 807 A taxonomy for selecting global supply chain strategies Towill D. R. and Christopher M. ................................................. » SERVICE OPERATIONS Determinants of process structure and delivery in service operations: Empirical evidence from the insurance industry Apte U. M., Cavaliere R. A. and Kulkarni S. S. ........................ » 829 Operational modernization and management in the service-sector companies - A discussion based on multiple cases Bianco M. and Waiandt C. .......................................................... » 817 837 Determinants of the productive efficiency for the bank systems in the European Union countries Espitia-Escuer M. and Garcia-Cebrián L. I. .............................. » 847 Service operations: The question of productivity and quality management Shafti F, Van Der Meer R. B. and Williams T M. ...................... » 855 XI Lessons from the adaptation of a lean service concept and design to a developing country context: A case study in a Brazilian airline Figueiredo K, Arkader R., Paixâo R. and Suarez M. .............. pag. 865 Service operations management in the telecommunications industry Fleury M. T and Fleury A. C. ..................................................... » 875 Managing the knowledge asset in air traffic control operations Samuel J. and Fowler A. ............................................................ » Information technologies and operations management in the tourism industry Garcés S. A., Gorgemans S., Sanchez A. M. and Pérez M. P. . » Development of a regional real estate portal exhibiting an extended customer value proposition Hamilton J. and Selen W ............................................................ » Cellular manufacturing in health care: The case of a trauma unit Hyer N. L., Wemmerlöv U., Morris J. and Shtub A. ................. » Spontaneous customer feedback and its impacts on assortment decisions in hypermarket: A case study Järvi P. ......................................................................................... » Linking product-process matrices for manufacturing and service operations Johansson R and Olhager J. ...................................................... » 883 893 903 913 919 927 Impact of the `Governance Model' on public service delivery: How public sector plans, operates, and controls its service Kudo H. ............................................................................................. » 937 Measuring business process management: A case study from UK financial services Maddern H. and Maull R. S. ........................................................... » 947 Improving the validity of service quality questionnaires Maguire J. .................................................................................... » 957 XII Determinant factors in the outsourcing of service operations from the resource-based view of the firm. An empirical application in the hotel sector Rodriguez T E and Robaina V. P. .................................................. pag. 963 A model of lean indicators for service operations management Sanchez A. M. and Pérez M. P. ............................................................. » 973 How service businesses have survived and prospered Schmenner R. W ............................................................................. » 983 Leanness and agility in a services perspective: A case study in the logistics services industry van de Vijver M., Vos B. and Meijboom B. ............................................. » 993 Value chain accounting to support service operations management: Empirical needs and design alternatives Wall E and Schröder R. ....................................................................... » 1003 Systematic innovation in service design through TRIZ Zhang J. , Tan K-C. and Chai K-H. ...................................................... » 1013 Structuring front office and back office work in mixed services Zomerdijk L. G. and de Vries J. ............................................................ » 1023 Author Index................................................................................ » 1035 VOLUME II Introduction ........................................................................... pag.V SUPPLY CHAIN STRATEGY Supply chain co-ordination and industry clockspeed: An exploratory study Akkermans H., Meijboom B. and Voordijk H. ...................................... » 3 A conflict of visions: Actors' perspectives on food safety in the supply chain network of the spanish vegetable industry Alfaro J. A. and Ràbade L. A. ............................................................ » 13 Strategic outsourcing for competitive manufacture Baines T........................................................................................... » STIIONs - An alternative holistic methodology for exploring supply chains Burgess K ........................................................................................ » The mobile extended manufacturing enterprise Busi M., Alfnes E., Bolseth S. and Strandhagen J. O. .......................... » Transforming industrial districts: Large firms and small business networks in the Italian eyewear industry Camuffo A......................................................................................... » The aerospace systems integration business model: Context, content and implementation Chen B. C., Shi Y. and Gregory M. J................................................... » 41 23 31 51 61 Proven BPR trajectories for effective supply chain change management Childerhouse P. Disney S. M., Lockamy III A., McCormack K. and Towill D. R. ...................................................................................... » 71 New supply chain strategies in the pharmaceutical industry Danese P., Raia A., Romano P. and Vinelli A. ......................................» 81 XIII XIV Collaborative forecasting: One more challenge in supply chain management Danese P, Romano P and Vinelli A. .................................................... pag. 91 Supply chain management framework: Dimensions and development stages Demeter K and Gelei A. .................................................................... » 101 Supply chain strategy: Organizational forms in agribusiness chains Ferreira G. C. .................................................................................. » Improving the management of supply chain vulnerability in UK aerospace manufacturing Haywood M. and Peck H. ................................................................. » 111 121 Supply chain uncertainty considerations in the manufacturing planning and control process - A case study of an apparel industry supply chain Jonsson P., Gustaysson M. and Johansson M. .................................. » 131 The technology acquisition and acceptance process within automotive supply chains: An investigation of practice Joyce T, Baines T, Thomas N. and Willcocks M. ................................ » Strategic approaches for achieving value-transparency in supply chains: A game theoretical approach Lamming R., Zhang J., Caldwell N. and Phillips W. ........................... » Agent-based modelling for dynamic supply chain coordination Li D., Kehoe D., Ismail H., McKay A. and de Pennington A. ................ » 161 141 151 Rapid new product volume ramp-up manufacturing: A collaborative supply network perspective Li H. H. J. K, Shi Y. and Gregory M. J. ......................................... » 171 Coordination in supply chains - A transaction cost analysis Muller M. ......................................................................................... » The network firm model of cooperation for SMEs in the Brazilian electronic sector Olave M. E. L. and Neto J. A. ............................................................ » 181 191 xv The flexible specialization paradigm and the implementation of cooperation productive networks Oliveira R. F and Guerrini F M. ................................................ pag. 201 Manufacturing supply chain: A systems dynamics modelling approach Özbayrak M., Catchpole J.C. and Papadopoulou T.C. .............. » Creating capabilities in an operations value network Paiva E. L. .................................................................................... » VW Sao Bernardo: The emergence of a new relationship model in the Brazilian automobile industry Pereira S. C. F, Maia M. C. and Di Serio L. C. ........................ » Vertical integration in the face of technological change: A different perspective Perrons R. and Platts K. ..............................................................» Integrated product and process documentation for intercompany process chains Röder A., Tibken B. and Haasis S. ............................................ » The moderator effect of buyer-supplier co-operation on manufacturing performance Sanchez A. M. and Pérez M. P. ................................................... » 221 211 231 241 251 261 Supply chain management capabilities: Definitions and applications Scavarda L. F. and Hamacher S. ............................................... » 271 Testing the relationship between product, process, and supply chain design Selldin E. and Olhager J. ............................................................» Supply chain response to global terrorism: A situation scan Sheffi Y, Rice J. B., Fleck J. M. and Caniato F.......................... » Contemporary supply chain management issues in the automotive manufacturing industry Singh P, Smith A. and Sohal A.................................................... » Strategies for integration: The three lens model Smart P A., Maull R. S. and Smith D. ........................................ » 311 291 281 301 XVI Analysis of cooperation in supply chains using game theory Thun J-H. ........................................................................................ pag. 323 Modelling complexity in the automotive industry supply chain Turner K and Williams G. ................................................................. » Structure and management of a network and their impacts to performance of a firm Vainonen S. ..................................................................................... » Two worlds? Supply chain practices and supply chain theory van der Vaart T. and van Donk D. P. ................................................. » 351 333 343 Modeling the effect of revenue sharing in the video rental supply chain van der Veen J. A. A. and Venugopal V. ........................................ » 361 The concept of modularity in supply chains: A multiple case-study in the construction industry Voordijk H., Meijboom B. and de Haan J. .......................................... » 371 Organizational structures, technological innovation and outsourcing in dynamic environments Yazbek J. J. and Di Serio C. L. .......................................................... » 381 PURCHASING AND SUPPLIER MANAGEMENT Restructuring a build to order demand/supply network: A case study Appelqvist P and Heikkila J. ............................................................. » 393 The development of supply chain management within the aerospace manufacturing sector Bales R. R., Maull R. S. and Radnor Z J. ............................................ » 403 Making strategic use of external resources and distinct capabilities of suppliers: Purchasing and supply chain management practices of Fiat Auto in Brazil Ladeira M. B. ................................................................................... » 413 XVII (Centralized and decentralized) procurement supported by SRM-System de Queiroz I. A. and Hertweck D....................................................... pag. 423 How to build a supplier relationship management concept and to reach transparency through existing IT-suppliers? de Queiroz I. A. and Sassenfeld M..................................................... » 433 Evaluation of suppliers utilizing quality function deployment: A case study Gozlu S. and Barla S. B. ................................................................... » 443 Managing risk in supplier relationships Hallikas J. and Virolainen V-M. ........................................................ » 451 Dynamic, customer-oriented improvement of supply net Jammernegg W and Kischka P. ............................................................. » 461 Does strategic sourcing improve supplier performance? An empirical investigation Kocabasoglu C. and Suresh N. C. ..................................................... » 471 Supplier influence over the focal firm: An exploratory study of the aerospace manufacturing industry Laframboise K and Reyes F. .................................................................. » 481 Determinants of supply network architecture: A role for transaction characteristics Mills J. .............................................................................................» 491 Supplier evaluations: The role of three communication strategies on supplier's performance Prahinski C. and Benton W C............................................................ » 501 Key determinants of best practice in purchasing Saad M., Douglas A. and James P..................................................... » 511 EDI and supply chain coordination in the automotive supplier industry Sanchez A. M. and Pérez M. P .......................................................... » 521 XVIII INVENTORY MANAGEMENT AND OPERATIONS PLANNING AND CONTROL Multistage manufacturing management under a random scenario Amorim H., Carvalho R. and Orfao N. ...................................... pag. 531 Development of a unified planning method using the customer order decoupling point to vary market orientations: An electronics industry example Ashayeri J. and Selen W ............................................................. » The order-up-to policy "sweet spot" using proportional controllers to eliminate the bullwhip problem Chen Y. E and Disney S. M. ........................................................ » Creating win-win scenarios from the bullwhip problem-by design not accident Disney S. M., Farasyn I., Lambrecht M., Towill D. R., Van de Velde W.» 561 Exploitation of VMI information for production planning and inventory control Disney S. M., Holmstrom J., Kaipia R. and Towill D. R. ........... » 541 551 571 Primary and secondary effects of using a parallel product flow assembly system designs: The reversing trajectory of assembly system design Engstrom T and Medbo L. ........................................................... » ..... 581 A simulation of a large-scale snacks production facility Greasley A. .................................................................................... » A cross-sectoral analysis of planning and control processes in manufacturing industry - Evidence from a study of practice Guinery J. and MacCarthy B. ..................................................... » The effect of information on workload control Henrich P., Land M., Gaalman G. and van der Zee D-J. ......... » Optimising capacity cost for a batch manufacturing unit Houghton E. and Portougal V. .................................................. » 621 591 601 611 XIX Forecasting short term demand in heterogeneous customer oriented demand management processes Kalchschmidt M. and Verganti R. ............................................. pag. 631 A capacity constrained dynamic order management model for profitability analysis Kirche E. and Srivastava R. ....................................................... » Improvements for scheduling to decide future investments in a factory Mateo M., Companys R. and Roglá J. ....................................... » Advance booking discount programs under retail competition McCardle K., Rajaram K. and Tang C. S. ................................. » The line balancing problem with variable operation times and worker's abilities Miralles C., Garcia J. P. and Andrés C...................................... » Models for supply chain production planning in an uncertain environment Mula J., Poler R., Garcia J. R and Lario E C. ........................... » A longitudinal study of inventory profile and related factors in UK manufacturing plants Oke A. and Szwejczewski M....................................................... » 661 641 651 669 679 689 Just-in-time purchasing: An integrated inventory model involving deterministic variable lead time and quality improvement investment Pan J. C-H. and Yang J-S. .......................................................... » 699 Putting the core elements of critical chain project management into perspective: A general framework for buffer management Ribera J., Sachon M. and Grasas A. ......................................... » The customer order decoupling point: Application in manufacturing and logistics Rudberg M. and Wikner J. .......................................................... » Production planning in a make-to-order environment: The case of a mould manufacturer Silva C. and Magalhães J. M....................................................... » 709 719 729 XX A review of new and established production planning and control (PPC) methods and their applicability to make to order (MTO) companies Stevenson M., Hendry L. C. and Kingsman B. G. ............................ pag. 739 Interdependencies of. `efficiency and variety' and cellular manufacturing - Results of the High Performance Manufacturing Project Thun J-H., Milling P. M. and von Mikulicz-Radecki J. C.................... » Novelty as driver of ramp-up manufacturing performance: A case study van der Merwe E. and Frizelle G. D. M. .............................................. » 749 759 ELSP with combined make-to-order and make-to-stock: Practical challenges in food processing industry van Donk D. P., Soman C. and Gaalman G. ........................................... » 769 Assessing the information quality in the materials phase-in and phase-out process Wänström C. .............................................................................. » Formalising the ordering process to achieve responsiveness Welker G. A....................................................................................... » The configuration of productive systems: Performance evaluation under demand uncertainty Zanoni S. and Zavanella L. ............................................................... » LOGISTICS AND PHYSICAL DISTRIBUTION MANAGEMENT The influence of packaging on supply chain management improvement. The situation of the Spanish food sector Arca J. G. and Prado J. C. P. ............................................................ » Radiofrequency identification (RFID): Constraints and impacts of a potentially pervasive technology Battezzati L. and Maine) L. ............................................................... » Sara Lee Corporation: Recognizing logistics value Carvalho J. C. ............................................................................» 831 789 779 799 811 821 XXI The demand of logistics services within industrial districts Ciliberti F, Pontrandolfo P. and Scozzi B. .......................................... pag. 841 Location problem in the steel industry using SAP APO/Network design software as a decision support system Conceicao S. V, Pedrosa L. H. C., Almeida H. M., Nascimento E. S., Silva M. V. and Neto A. S. ............................................................... » A distribution model of direct deliveries with minimum and maximum due dates Ferrer M. L., de los Santos M. A. and Coves M. A. ............................. » Supply chain management as a competitive advantage in the Spanish grocery sector Giménez C. and Ventura E. .............................................................. » Retailers requirements on logistic service Gustafsson A. ................................................................................. » Process modelling in an enterprise systems environment: An indepth case study of a logistics company Lorenzo O. and Diaz A. M. ................................................................ » 851 861 869 879 889 Improving the logistical performance of regional distributors: A crossunit analysis Niemi P., Huiskonen J. and Pirttilä T .................................................» 899 Improving port operation customer services through logistics information management: An Australian case study Orr S. and Heffernan S. ................................................................... » 909 Logistics model process for mass customization in the shoe industry Pessôa M. S. and Seelmann-Eggebert R. ........................................... » 919 Collaborative planning, forecasting and replenishment: State of art in Brazil Vieira J. G. V, Ferreira S. C. and Yoshizaki H. T Y. ........................ » Warehousing innovations: A patenting perspective Wu Y-C. J. and Lin Y-H. .................................................................. » 937 927 XXII ENVIRONMENTAL MANAGEMENT "Green light" for supply chain research: What is on regarding environmental issues? Alfaro J. A., Alvarez M. J., Montes M. J. and Viguier R. ..................... pag. 949 Site location problems in the oil refinery field Bevilacqua M., Braglia M. and Montanari R. ...................................... » The interaction of ISO 14000 environmental and the ISO 9000 quality management systems implementation in Turkey Bolat B. and Gözlü S. ....................................................................... » Ecodesign practices and product development process within southern SME Brazilian companies: A series of case studies Costa G. J., Gouvinhas R. R and dos Santos E. M.............................. » Network to bridge the gap between the managing director and the environmental manager Halila F. ........................................................................................... » Exploring the impact of environmental management in services Kassinis G. I. and Soteriou A. C. ....................................................... » 999 959 969 979 989 Environmental management systems and its effects on organizational design: An approach from ISO 14001 Lopez Fernandez C. and Serrano Bedia A. M. ...................................... » 1007 Investigating the effects of the physical working environment upon worker performance: An empirical study Mason J. R, Baines T and Ladbrook J. ................................................. » 1017 Drop-off vs. kerbside household packages recovery system: An empirical analysis in a heterogeneous population density area Menezes J., Carvalho J. C. and Dias E. B. ............................................ » 1025 Analysing and comparing two subsets of the ECOLOG closedloop supply chain Morana R. and Seuring S. ................................................................... » 1035 Managing product recovery operations: The case of automotive engine remanufacturing Seitz M. A., Disney S. M. and Naim M. M. ............................................. » 1045 XXIII Integrating environmental and social criteria into supply management - Examples from the textile industry Seuring S., Koplin J., Goldbach M. and Müller M. .................. pag. 1055 The impact of supply chain on pollution prevention: The role of green practices Vachon S. and Klassen R. D. ........................................................ » 1065 Author Index............................................................................... » 1077 VOLUME III Introduction...................................................................... pag. XXXV OPERATIONS MANAGEMENT AND THE INTERNET CRM implementation - approaches for classifying and configuring e-CRM applications Adebanjo D. and Khoo C. ........................................................... » E-sourcing in a buyer-operator-seller perspective: Benefits and criticalities Bartezzaghi E. and Ronchi S. ................................................... » Operations model for the extended enterprise Bolseth S., Alfnes E., Busi M. and Strandhagen J. O. .......... » Risk, B2B and `commodification' effects in e-adoption in supply chains Caldwell N., Zheng J., Harland C., Powell P., Woerndl M. and Xu S. X. ......................................................................................... » E-procurement within Industrial Districts: A simulation study Carbonara N., Giannoccaro I. and Pontrandolfo P. ................ » Internet-aided operations management for communications industry Ching C. Y. and Chen Y Y. ...................................................... » A systems approach to improving supply chain synchronisation using information transparency Coleman J., Lyons A. and Kehoe D. F. .................................... » The electronic supply chain: An investigation of the adoption of interorganizational systems in supply collaboration da Silveira G. J. C. and Cagliano R. ........................................ » An e-cluster framework for hierarchical and autonomous supply chains Dawes T B., Kehoe D. F. and Boughton N. J. ......................... » 45 25 3 13 35 57 67 77 87 xxv XXVI E-supply chain collaboration within the textile district of Como Ferrari S. and Noci G. ................................................................ pag. The development of an electronic B2B transaction strategy for a soft drinks manufacturer Fouweather I. and Webster M. ................................................... » The role of supplier's institutional trustworthiness signals in epurchasing in open B2B e-marketplaces: An exploratory study Garavelli A. C., Lanzolla G. and Voss C. .................................. » Technological breakthroughs and (early) technology adoption within firms: Empirical evidence from e-procurement technologies Lanzolla G. and Tsikriktsis N. .................................................... » Supply chain management in the presence of secondary markets Lee H. L, Peleg B., Whang S. and Zou Y. ................................. » Business process change in manufacturing companies implementing e-business MacBryde J., Albores P and Ball P ............................................ » Virtual organization and e-business: A case study in a Brazilian aircraft company NetoJ.A. ......................................................................................... » E-enablement and B2B e-commerce: Findings from an empirical investigation New S. ........................................................................................... » Understanding B2B e-commerce: Explaining the histories of B2B initiatives New S., Oh Y. and Siddall M. ...................................................... » Managing electronic business in supply chain management Nguyen H. M. and Harrison N. J. ............................................... » 97 107 117 127 137 147 157 169 179 189 Exploring the barriers to adoption of portals in collaborative improvement activities Nolan R., Sorensen B. V, Coughlan P., Coghlan D., Brennan L., Lombard F and McNichols T ............................................................. » 197 XXVII Integrating the value system with the Internet: The case of a Brazilian harbour Oliveira C. L., Laurindo F J. B., Carvalho M. M. and Silva F pag. 207 The relationship between B2B e-commerce integration, trading partner relationships, and impediments to adoption Power D. ....................................................................................... » A structured framework for analysis and understanding of factors impacting the effective application of e-marketplaces Sharifi H., Kehoe D. F, Burns N. and Boughton N. J. ............. » A classification framework for the selection of appropriate electronic marketplaces Sharifi H., Kehoe D. F, Hopkins J. and Boughton N. J. .......... » 217 227 237 The development of a commercial distributed document management system Thompson D. M. and Homer G. R. ................................................. » 247 Using the Internet to link service providers to their customers: Does it affect performance? Tsikriktsis N. and Frohlich M. ....................................................» Outsourcing characteristics and the e-business development in the United States Yang Y. H. .................................................................................... » NEW PRODUCT DEVELOPMENT AND CODESIGN The impact of virtual simulation tools on the organization of new product development Becker M. C., Caputo M. and Zirpoli F ...................................... » Management of product development process in Brazilian food companies: A comparison between models and case studies Bosi M. G., Alliprandini D. H. and de Toledo J. C. ................ » Managing the customer interface in high variety environments Bramham J., MacCarthy B. and Guinery J. ............................. » 273 253 261 283 293 XXVIII Innovation and performance improvement in Irish manufacturing Brennan L, Crowe D., Coughlan R and Dromgoole T ....................... pag. 303 Four case studies of QFD usage in the product development process Cauchick Miguel R A. and Formaggio I. A. ......................................... » 313 Implementation and use of collaborative product development systems-observations from Swedish manufacturing firms Christensen C., Magnusson M. G. and Zetherström M. B. ................... » Innovative behaviour in Indian cooperatives; New product development in traditional sectors de Haan J., Louter K and de Groot G. ............................................... » Performance of new product in the market: The influence of marketing knowledge and innovation Gonçalves Filho C. and Gonçalves C. A . ........................................... » Concurrent product and demand chain creation - In search of contingencies and strategic choices Gubi E. and Heikkilä J. .................................................................... » Aspects of product development by cooperation in industrial biotechnology Hoitsch H. J. and Eberhardt I. .......................................................... » Methods for cooperative product development within extended enterprises Johansen K and Björklund S. ........................................................... » Risk-sharing in partnerships embracing new product development Karjalainen J., Haahtela T, Malinen R and Salminen V ...................... » 323 333 343 353 363 373 383 An exploratory study of product modularization on supplt chain design and coordination: A case study of a leading audio consumer electronics firm in Hong Kong / China Lau A. K. W. and Yam R.C.M. ........................................................... » 393 Time and cost performance in new product development projects: A survey study in the Brazilian autoparts industry Luz R. D. and Arkader R. ....................................................................... » 403 XXIX A contract manufacturer's role in designing the supply chain McKone K E. ............................................................................... pag. 413 Linking supply chain architecture to product design: Proposing the P-SC/DM framework Noori H., Chen C. and Lau F .......................................................... » 423 Recent product development performance in the Japanese and UK auto industries Oliver N. and Primost D. ............................................................. » Perceptions in risk evaluation for project management Parker D. and Mobey A. .................................................................. » 443 An evaluation of the stage of new product development in the Brazilian automobile industry Pereira L., Abensur E. O., Bartuccio F A. and Brunstein I. .... » Negotiating customer value Readman J., Squire B., Bessant J. and Brown S. ................... » 433 455 463 Drivers and performances in new product development: A crosscountry comparison Filippini R., Tessarolo P., Morita M., Matsui Y. and Rungtusanatham M. » 473 Outsourcing of innovation - An ideological field of research? Managerial implications from a meta-analysis evaluating empirical research in the field Rundquist J. and Nordin L. ........................................................ » The relationship between market orientation, learning orientation and product innovation Sampaio C. H., Perin M. G. and Faliero S. N. ........................... » Is flexible development really important to Japanese manufacturing? An empirical research Sato O., Matsui Y. and Kitanaka H. .......................................... » Bio-disruption: Challenges for new product development in a genomic age Smart P. ........................................................................................ » 483 493 501 511 xxx The workflow management system integrated with PDM Zhang C-J., Lu H. and Jiang Z-F ...................................................... pag. 521 QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT Continuous improvement in the metal-mechanic sector: A Mexican example Borges L. A. J. and Sanchez M. M. M................................................ » 531 A temporal study on the impact of ISO 9000 quality management systems Casadesús M. and Karapetrovic S. ................................................... » 541 ISO 9000:2000. Is it the key to quality? A preliminary research study in spanish companies Costa M. M. and Lorente A. R. .......................................................... » 551 Reconciling motivation, creativity, and process variability issues in process documentation de Treville S., Antonakis J. and Edelson N. M. ................................... » The softer issues of OM: comparing the objectives of change management against the outcomes of change Douglas-Judson Z. J. and Radnor Z. J. ............................................. » Quality costs in the Galicia (Spain)-North Portugal Euroregion: Empirical study results Gonzalez A. J. and Prado J. C. ......................................................... » 561 571 581 Six sigma and information technology: A case study in an insurance company Infantini S., Laurindo F J. B. and Pessôa M. S. .................................. » 591 Factors affecting the development of collaborative improvement with strategic suppliers Kaltoft R., Boer H., Corso M., Gertsen F, Gieskes J., Middel R. and Nielsen J. S. ..............................................................................» Use and benefit of planned and systematic maintenance in manufacturing companies Laugen B. T, Boer H., Frick J., Acur N. and Gertsen F ........................ » 601 611 XXXI Continuous improvement and manufacturing company survival - A case based analysis Li X. ............................................................................................. pag. 619 A model for starting up and implement continuous improvements and work development Ljungström M. .............................................................................. » 629 Gradual qualification system for food industries: An applied model in Brazilian cases Makiya I. K and Rotondaro R. G. .............................................. » 639 Challenging EME's to learn through collaborative improvement projects Middel R., Cagliano R., Caniato E, Kaltoft R. and Nielsen J. S. » 645 Describing and understanding change in operations - Beyond the notions of radical and continuous change Petersen A. H. and Nielsen-Englyst L. ..................................... » 655 Continuous improvement according to ISO 9000:2000 standards Where to start? How to measure it? Santos J. E and Arbós L. C. ................................................... » 665 Cross-national evaluation of small to medium-sized manufacturing enterprises (SME's) using an expert system based assessment tool (Quickview) Simons G. R., Trachtenberger R., Ochoa-Laburu C., Heras I. and Merino Diaz de Cerio J. .............................................................. » 675 A TQM approach to evaluation criteria for human resource performance: Results of a questionnaire survey Soltani E., Van der Meer R. B., Gennard J. and Williams T M. » Continuous process innovation and company wide employee participation Tonnessen T ................................................................................. » KNOWLEDGE MANAGEMENT Building and sustaining learning networks Bessant J., Barnes J., Morris M. and Kaplinsky R. ................» 707 685 695 XXXII Dynamic capabilities at work. A case from the art industry Calcagno M., Faccipieri S. and Rocco E. ........................................... pag. 717 Cognitive assets: A model to understand the organizational appropriation of collective tacit knowledge Cataldo J. and Prochno P. ................................................................ » Learning from old projects: Developing a framework for evaluating projects through action research Christiansen J. K, Mouritsen J., Vesth H. and Wellendorf M. .............. » 727 737 Knowledge management for dispersed workers in utilities firms Corso M., De Cantis G., Martini A., Massa S., Paolucci E., Pellegrini L. and Testa S. ................................................................................ » 747 Variations on a theme: Advanced implementation of the NALP action learning approach in the extended manufacturing enterprise Coughlan P., Coghlan D., Lombard F, Brennan L., McNichols T and Nolan R. ................................................................................... » 757 The group benchmarking method as a new tool in the competence transfer process between technology companies Kleemola A. and Koskinen K. U. ....................................................... » Retrieval of organizational knowledge: A framework to understand how knowledge stocks are used Nakano D. N. and Fleury A. C. ..................................................... » 767 777 Evaluation of the organizational learning about Toyota production system / lean production system: A methodological proposition Pantaleão L. H. and Antunes J. A. .................................................... » 787 The relationship between self-managed work teams and the learning organisation Power J. and Waddell D. ....................................................................... » 797 What is really behind the learning curve? Learning, knowledge development and performance evolution Prochno P. ........................................................................................ » 807 Limitations to the organizational learning capacity on complex environments: The case of the aerial safety Revilla E. and Sànchez-Alarcos J. .....................................................» 817 XXXIII Prerequisites for mutual learning in business relationships from a supplier's perspective - An analysis of six companies Stjernström S. and Bengtsson L. ...................................................... pag. 827 A dynamic programming approach to managing changes of the manufacturing process recipe and process knowledge Vits J., Gelders L. and Pintelon L. ..................................................... » 837 TEACHING AND RESEARCH IN OPERATIONS MANAGEMENT Prototyping an electronic poll tool (EPT) to augment the operations management curriculum in computer classrooms Allen S. L., Richmond D. and Carter W .......................................... » Simulated operations management Bamford D. R. ....................................................................................... » 857 Valuating the e-learning system for safety in operation management - The ENEL case study Bellandi G., Balzano R., Martini A. and Pellegrini L. ........................... » Learning by R.O.D. (Reading, Observing in practice, and Doing) Borges L. A. J. ................................................................................. » 875 Operations teaching by integrating practice into the learning process Bothams J. E ................................................................................... » 881 Contribution for the understanding of the history of operations management Corrêa H. L. ..................................................................................... » Equipping operations management students to reduce lead times: The role of mathematical modeling de Treville S. .................................................................................... » Service operations management teaching in the world: Academic factors favouring development Aguilar V. G. and Machuca J. A. ....................................................... » Experience of using a multimedia case study in teaching operations management Lane R. ............................................................................................ » 847 865 891 899 909 919 XXXIV Learning production management through a web-enabled simulation game Lehtonen J-M., Haho P. and Mattila I. .............................................. pag. 929 Innovation in pom teaching and learning: A new generation of business simulators Machuca J. A., Zamora M. G. and Ruiz del Castillo J. C. .................. » 939 Learning M.R.P. with I.C.T. based software Marquez F J., Machuca J. A. and Ruiz del Castillo J. C. ..................... » Qualitative research in OM: Criteria for evaluation Martinez V and Albores P ................................................................. » Improving POM self-learning: Development of a Just-inTime multimedia application Medina Lopez C. and Alfalla Luque R. .............................................. » 959 949 969 From black box to glass box: Experiments in reproducing operational realities Nicholson T A. J. .............................................................................. » 979 Strategy visualisation: Knowing, understanding, and formulating Platts K and Tan K H............................................................................. » 989 Optimized capability-entitlement: The competitive edge through the proposition of value Stachoviak A. V. and Martins D. M. .................................................. » 999 Operations management education as a service Vail R. L. .............................................................................................. » 1009 Reflections on international operations management teaching and research Vega P. G. and Machuca J. A. ............................................................. » 1017 Service operations management research through the analysis of scientific journals: preliminary results Zamora M. G., Machuca J. A. and Aguilar V. G. ................................... » 1027 Author Index................................................................................ » 1039

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Koha 18.11 - INSEAD Catalogue
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