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Total organizational excellence: achieving world-class performance

Author: Oakland, John S. Publisher: Butterworth-Heinemann, 1999.Language: EnglishDescription: 271 p. : Graphs ; 24 cm.ISBN: 0750632097Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD62.15 .O35 1999
(Browse shelf)
001001225
Available 001001225
Total holds: 0

Includes bibliographical references and index

Digitized

Total Organizational Excellence Achieving world-class performance Contents Preface 1 A framework for total organizational excellence 2 Leadership, commitment and culture 3 Strategic planning 4 Quality and processes 5 Process analysis 6 Process documentation and systems 7 Self-assessment -- gap analysis 8 Benchmarking 9 Defining improvement opportunities and prioritizing 10 People -- their development and teamwork 11 People -- communications and training 12 Re-visioning and business process re-design 13 Continuous improvement 14 Performance measurement and feedback Bibliography Index vii 1 5 21 45 61 83 95 113 123 151 193 213 227 245 261 265

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