The Managerial moment of truth: the essential step in helping people improve performanceAuthor: Bodaken, Bruce ; Fritz, RobertPublisher: Free Press, 2006.Language: EnglishDescription: 182 p. ; 20 cm.ISBN: 0743288521Type of document: Book
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HD6958 .P35 B64 2006
The Managerial Moment of Truth The Essential Step in Helping People Improve Performance Contents Foreword by Peter M. Senge Preface Introducing the Managerial Moment of Truth Approach An overview of the technique within your organization. ix xv 1 1 Basic Techniques: Mastering the Fundamental Form for Managerial Truth Telling What is the managerial moment of truth and how does it work? 9 2 How to Recognize and Change Performance Patterns There are two patterns: oscillating and advancing. Here is how to identify them and then work to create effective performance patterns. 29 3 Case Study: Working with a Team Trish uses the managerial moment of truth to deal with a common situation, a missed due date. 44 4 Developing Specific Skills Identifying the critical skills that need to be developed and practiced to master the MMOT. 56 5 The Positive Moment of Truth Recognizing excellence is fundamental to creating an organization that is dedicated to delivering superior results. 81 VIII CONTENTS 6 Case Study: Working Within the Cross-Functional Team Sandy needs Bill to make good on his promise. 87 7 The Art of the Question: Exploring Reality Not all questions are created equal. Four types of questions are particularly useful. 94 8 Case Study: The Repeat Offender Dave has a chronic pattern that Terry must address. 111 9 Truth Within the Team The team is the most important unit within the organization. Truth can be the critical factor in creating outstanding performance. 124 10 Managing the Mismatch Dealing with someone who isn't matched to the role is one of the toughest and one of the most important management tasks there is. 138 11 Working Within the Strategic Alliance Truth can transform one of the most important business relationships in modern organizations--the strategic alliance. 151 12 Rules of Thumb There is a range of practices that can make all the difference. 157 171 177 A Final Word Acknowledgments
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