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HR metrics: how to enhance your status and build the business case for HR

Author: Sullivan, John Publisher: Kennedy Information, 2002.Language: EnglishDescription: 199 p. ; 24 cm. includes CD-ROM / DVDISBN: 1932079017Type of document: BookNote: CD available inside back coverBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Notes Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6957 .S85 2002
(Browse shelf)
001174493
Available CD available inside back cover 001174493
Total holds: 0

CD available inside back cover

Includes bibliographical references and index

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HR Metrics, the World-Class Way How to enhance your status and build the business case for HR Table of Contents Introduction .............................................................................. 1 Becoming a Leader Means Thinking Like One ................................................... 4 Killing HR History: Agility Is the Future .............................................................6 Chapter One: Metrics, an Introduction .............................................. 9 What Makes a Metric a Metric? ......................................................................... 11 Benefits of Doing Metrics .................................................................................. 14 The Consequences of Not Using Metrics ........................................................... 17 The Ultimate Driver for Metrics: Changing Behaviors...................................... 18 The Value of "Distributing" Metrics in Order to Change Behavior....................20 Metrics Are Easy: The Five Main Types of Metrics (QQTM and CS) ................ 22 World-Class HR Metrics -- a Checklist For Assessing Where You Stand ....... 24 Common Problems with HR Metrics ................................................................. 26 If You Only Use One Metric -- Here Is the "Ultimate Metric" ........................ 28 Concluding Thoughts on Metrics ....................................................................... 29 Chapter Two: Staffing Metrics..................................................... 31 What Managers Expect From Recruiting. Setting Performance Expectations Up Front .............................................................. 31 What Managers Say They Need from Staffing........................................................... 33 The Changing Economy -- What This Means for Staffing .......................................... 34 Making the Business Case -- Why Managers Need to Pay Attention to Recruiting .................................................. 35 A Checklist for Assessing Your Recruiting Tools and Practices: A Quick Audit ............ 37 A Checklist for Assessing Your Employment Strategy: Common Errors to Avoid......................................................................................... 39 Steps in Developing a Plan for Transforming into a World-Class Employment Function ................................................................. 41 Are You an Employer of Choice? Metrics for Assessing Your Progress ....................... 43 Introduction to "Quality of Hire" -- What Is a "Better Hire"? ...................................... 47 How and When to Measure Quality of Hire .............................................................. 49 How to Measure the Quality of Your Applicants (Before You Hire Them).................... 57 Stop Measuring the Cost of Hire: It's Not a Strategic Measure ...................................... 59 Calculating the Cost of a Vacant Position (A List of the Possible "COV" Factors) ............................................................... 63 Assumptions About Vacancies .............................................................................64 Cost of a Vacancy Checklist: The Business Impacts of a Vacancy ...................... 65 Calculating the Value of Hiring and Retaining Top Performers (Dollar Difference in Output for Top Performers) ............................................... 70 Top Performers Are a Bargain -- The Business Case for Hiring the Best ........... 74 Possible Retention Metrics ................................................................................... 77 The Complete Checklist of Possible Employment Metrics .................................. 79 Top 10 Recommended Employment Metrics ....................................................... 83 Characteristics of World-Class College Recruiting .............................................. 84 College Recruiting Assessment Criteria: Should We Target a Specific School? .................................................................. 88 Thoughts on the Future of Staffing....................................................................... 90 Chapter Three: Training Metrics ................................................. 93 Training's Trouble Spots: Why It's One of the First Things to Get Cut When Dollars Are Tight .................. 93 Goals for World-Class Training Metrics .............................................................. 95 A Checklist of Metrics for Measuring Training Effectiveness and Impact .......... 96 Building the Business Case -- Questions Training Professionals Should Be Able to Answer............................. 100 Assessing Your Training Organization -- Is Your Organization a Learning Organization? ................................................ 102 Questions from the CEO! .................................................................................. 105 Concluding Thoughts on Training ...................................................................... 107 Chapter Four: Compensation Metrics ........................................ 109 Compensation Is a Strategic Function ................................................................ 109 The Business Impacts of Having Weak Incentive Programs (That Result in Unmotivated Employees) .......................................................... 111 Proving that Great Compensation Works ........................................................... 114 What Makes Up World-Class Compensation? ................................................... 115 Questions from the CEO! .................................................................................. 120 Concluding Thoughts on Compensation and Benefits ....................................... 121 Chapter Five: Metrics for Employee Relations ............................. 123 Characteristics of a World-Class Employee Relations (ER) System ................ 123 Metrics for Assessing ER Program Impact ...................................................... 127 Chapter Six: Metrics for the Entire HR Organization .................... 129 HR and Organizational Effectiveness: It's All About the Bottom Line............. 129 Develop an HR Dashboard, Index, Internal Improvement Monitors, and "Smoke Detectors" .................................................................................... 130 Additional Suggestions for Improving HR Metrics ..........................................143 Advanced Measures for Assessing HR's Real Business Impact -- What Your CEO Wants to Know About HR.....................................................145 Steps in Becoming a Strategic HR Department/Program ................................. 152 Advanced Steps in Becoming Strategic ........................................................... 154 Concluding Thoughts on Strategic HR..............................................................156 Chapter Seven: Getting and Using the Right Data for Your Metrics ..................................................................... 159 Finding Existing Data: It's All Around You ..................................................... 160 Forced Ranking ................................................................................................165 Liken scales ..................................................................................................... 167 Scaling ............................................................................................................. 168 Weighting ........................................................................................................ 169 Duplicate Questions ......................................................................................... 170 Anonymity ....................................................................................................... 170 Semantic Differentials ..................................................................................... 171 Chapter Eight: Impressing Managers -- Making a "Business Case" and Using Service-Level Agreements .........................................175 Making the Business Case for HR A Step-by-Step Guide ................................175 The Elements of an Effective HR Business Case .............................................176 The Service-Level Agreement: A Tool for True Professionals Who Deliver .....................................................188 Chapter Nine: Building Your Personal Action Plan....................... 193 Fight Questions You Need to Answer ..............................................................193 HR Metrics and You ........................................................................................ 196 Appendix: Additional Sources of Information......................................... 197

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