Normal view MARC view

Customers are people: the human touch

Author: McKean, John Publisher: Wiley, 2002.Language: EnglishDescription: 313 p. ; 24 cm.ISBN: 0470818891Type of document: BookBibliography/Index: Includes bibliographical references and index
Tags: No tags from this library for this title. Log in to add tags.
Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HF5415.55 .M35 2002
(Browse shelf)
001157423
Available 001157423
Total holds: 0

Includes bibliographical references and index

Digitized

Customers are People ... The Human Touch Contents Preface vii Acknowledgements ix 1 Customers as People 1 2 Leading the Human Firm 9 3 Acknowledging Customers 55 4 Treating Customers with Respect 91 5 Building Trust with Customers 121 6 Communicating Humanly with Customers 143 7 Human Touch as a Series of Interactions 179 8 Human Touch as a Process 229 9 Implementing Technology to Humanize (Not Dehumanize) 275 10 Conclusion -- Releasing Your Business's Humanity 299 Index 301

There are no comments for this item.

Log in to your account to post a comment.
Koha 18.11 - INSEAD Catalogue
Home | Contact Us | What's Koha?