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Continuity management: preserving corporate knowledge and productivity when employees leave

Author: Beazley, Hamilton Publisher: Wiley, 2002.Language: EnglishDescription: 269 p. ; 24 cm.ISBN: 0471219061Type of document: BookBibliography/Index: Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Europe Campus
Main Collection
Print HD6954.3 .B43 2002
(Browse shelf)
Available 001157266
Total holds: 0

Includes bibliographical references and index


Continuity Management Preserving Corporate Knowledge and Productivity When Employees Leave Contents Introduction ix Part I: Knowledge Continuity in the Information Age 1 Knowledge Loss in the Information Age 3 17 2 Knowledge as a Capital Asset 3 Knowledge Continuity: The New Management Function 39 67 4 The Knowledge Learning Curve Part II: Confessions of a Continuity Manager 5 Getting Started 6 Six Steps to Continuity Management 7 The Knowledge Continuity Assessment 8 Designing the Knowledge Profile 9 Developing K-PAQ: The Knowledge Profile Analysis Questions 85 98 112 124 143 10 Developing K-Quest: The Knowledge Questionnaire 171 11 Creating the Knowledge Profile 185 vii viii Contents Part III: Knowledge Asset Management 12 Operational Knowledge Transfer and Acquisition 13 Realignment of the Organizational Culture and Reward System 203 226 240 251 255 259 267 14 Continuity Management in Practice References Acknowledgments Index About the Authors

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