INSEAD Library

Includes bibliographical references and index

Digitized

Learning unlimited Preface Acknowledgments About the author Introduction xi xiv xv xvii PART I DEVELOPING ATRUE COMMITMENTTO CHANGE I 1. NEW MINDSETS FOR WORKPLACE LEARNING 3 4 5 Unleashing our true potential New doctrines to inspire transformation 2. LEADERSHIPAND THE LEARNING AGENDA 13 14 15 18 21 25 Being a successful change agent The key ingredients of leadership Demonstrating our commitment to learning Taking the time to nuture ourselves Creating an excellent image 3. MEETING THE DEMANDS OF CHANGE 27 28 29 31 36 40 43 Learning and chaos Balancing organisational and individual perspectives Major trends affecting workplace learning Understanding job fit and personal growth Facing up to our responsibilities 4. CHAMPIONING KNOWLEDGEWORK Securing a strong future Moving past the smokescreen Discovering wisdom Stimulating knowledge flow Alignment with leading edge management technology 44 44 46 51 52 HELPING WOUNDED LEARNER THE Removing the hurt and the struggle Rebuilding learner confidence Understanding mental diversity PART II PROVEN IMPLEMENTATION STRATEGIES 6. 73 75 76 78 80 86 IDENTIFYINGAND EVALUATING BUSINESS REQUIREMENTS Start by talking smart Broadcasting the felt need for change Evaluating workplace learning transformation Quantifymg results GAINING AND MAINTAINING POLITICAL SUPPORT Accepting the inevitability of politics Knowing your principles and values Tapping into the informal network Adapting your influencing strategy When should you stop being adaptable and versatile? Lobbying powerful stakeholders Getting decision makers to show commitment Developing a marketing plan 8. EMPOWERING OWNERSHIP FOR LEARNING Putting the power into empowerment Developing a new role for the training function Managing the dynamics Informed consultation on planning and decision making Participation in the budgeting cycle Ensuring accountability via performance management 105 106 108 109 111 116 116 9. STAMPING OUT PRACTICESTHAT ALIENATE LEARNING 119 120 121 122 124 125 129 Cleaning up destructive behaviour Finding a solution Building trust Updating the integrity of systems Aligning human resource systems Creating a thirst for sharing knowledge 10. BENCHMARKING BEST PRACTICES Pursuing the dream of excellence Getting the basics right first Making sense of the process Setting ethical ground rules I I. STIMULATING COMPETENCY-BASED LEARNING 149 150 151 153 155 161 Why bother? Understanding the fundamentals Ingredients of a competency standard Rising above the ordinary 12. ACCESSING DIGITAL TECHNOLOGY A new world order in workplace learning Overview of digital technology Considerations for people with disabilities Timeless advice on implementation Trends and predictions 162 164 171 173 174 13. EMBRACING TEAM LEARNING The 'prize jewel' of workplace learning Establishing a strong foundation The finesse of best practice team learning Ground rules and constructive behaviours for team learning 1 79 180 182 186 191 14. CELEBRATING LEARNING The magic of sharing discoveries Choosing the right way to celebrate Using the power of story and metaphor 195 196 196 204 15. BUILDING LEARNING COMMUNITIES 209 210 213 214 215 22 1 Reaping the benefits of the new millennium Sparking human spirit Sustaining successful relationships Finessing virtual communities 16. PERFECTING ON-THE-JOBLEARNING A solid foundation 222 Action learning Identlfyrng learner motivation Stretching the comfort zone Effectively using learning resources GETTING RESULTS FROM TRAINING Taking a broader view Fostering lifelong learning Transferring learning to the job Identlfyrng high leverage training options Being an outstanding trainer Training and e-learning PROMOTING MENTORING AND COACHING Taking an active approach Mentoring as an agent of change Transforming people by coaching Overcoming common challenges REVITALISING AND EXPANDINGYOUR KNOWLEDGE POOL Stimulating the business brain of your organisation Successfully targeting workplace learning activities Strategies for revitalisation and expansion A vision for the future: emerging m a s of opportunity 270 271 273 275 PART Ill M O V I N G TO ACTION 20. A SMORGASBORD OF ACTION-PLANNING ACTIVITIES How to use the activities Appendix 1 The Australian business excellence framework Appendix 2 The benefits of competency-based learning Appendix 3 Intelligent implementation of a digital infrastructure Appendix 4 Tips for the one-on-one coaching session Appendix 5 Powerful questions for one-on-one coaching sessions References Index