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The Complete reference checking handbook

Author: Andler, Edward C. Publisher: AMACOM, 2003.Edition: 2nd ed.Language: EnglishDescription: 255 p. ; 23 cm.ISBN: 0814407447Type of document: BookBibliography/Index: Includes index
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Item type Current location Collection Call number Status Date due Barcode Item holds
Book Asia Campus
Main Collection
Print HD6958 .H5 A63 2003
(Browse shelf)
Available 900095278
Total holds: 0

Includes index


The complete reference checking handbook Contents Acknowledgments Introduction A Major Problem Why a Special Book on Reference Checking? Frequent Questions xiii 1 2 Part I: Dishonesty-A Major Business and Social Problem 1 An Overall Look The Problem Job Market Distortion The Bottom Line 2 Initial Steps Identify Problem Candidates Check Their Education His tory Watch for Gaps in Their Career History The "X" Factor The Hones ty/Competency Matrix Management's View of Employment Don't Be Fooled 3 Screening Options Additional Screening Methods Avoiding the Problem Altogether 4 The Candidate's Advantage Career Counseling and Outplacement Rksumk-Preparation Services Job-Hunting Books, Tapes, and Computer Programs Search Firms and Employment Agencies Appearances May Be Misleading Inflated Salaries Part I Summary Part II: The Legalities and Confusion Surrounding Employment 5 The Real Problem in Employment The Lawyers' Perspective Let's Correct the Problem Why Check an Applicant's Background? Does It Really Happen? Authorization and Release The Cost of Running Scared 6 Who Is Actually Running Human Resources? The Law and Good Business A New Direction Getting and Giving References Negligent Hiring Negligent References Simplified Guidelines 7 Legal and Illegal Questions Preventing Employment Discrimination Interview Small Talk The Interview Conten ts Areas Always to Avoid Part I1 Summary Part Ill: Honesty-The Best Policy 8 The Application and Interview The Interview It self Identifying References Two Principles to Ponder The Interview in Perspective Interviewing Questions 9 Spotting Liars Aggressive Listening Keeping the Applicant Honest How Honest Are You? 10 Speeding Up Reference Checking Collaboration with Mutual Gain It Really Works The Overall Advantages Advice for the Job Candidate Part I11 Summary Part IV: Searching Public Records 11 Why Public Records Searches Are Necessary Criminal Records Checks Workers Compensation Records Credit Reports Educational Attainment Driving Records Licensing Boards Screening Directory Understanding the Fair Credit Reporting Act Contents 12 Spotting Criminals and Troublemakers How the System Fails Us The Identity Problem Employment Eligibility Verification Illegal Immigrants Social Security Numbers Contacting Police Authorities Part IV Summary Part V: Techniques That Work 13 Effective ~ e f e r e k e Checking Types of Checking The Benefits of Reference Checking Exchanging Information The Real World Why Give References? 14 Reference-Checking Techniques Initial Contact Uncooperative References The Voice's Body Language Make It Enjoyable Returning Your Calls Nobody's Talking Letters of Recommendation When You Discover Something Bad Networking References "Don't Call My Employer" A Personal View Personal References Telephone Tips References by Mail, by Telephone, or in Person Contents xi 15 Reference Checklists and Questions Conducting the Reference Check Peeling the Onion Some Good Tips 16 Handling the Rejected Applicant Before the Decision After the Decision Notification Methods Part V Summary Part VI: Creativity-The Key t o Success 17 Improving Performance i n Your Organization Reference Checking Pays Off! Applied Creativity Networking Out source Screening Tasks 18 Companywide Hiring Standards Advice to Human Resources Professionals In Conclusion Appendix A: Process Summary and Sample Telephone Script Appendix B: National Credit-Reporting Agencies Index About the Authors

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