INSEAD Library

Includes bibliographical references and index

Vol. I: "supply chain management, new product development and innovation, sourcing, information and communication technology", 1188p. ; Vol II: "strategy,people organizations and regions, services and quality management, production planning, scheduling", 936 p.Includes chapters by Boyabatli, Onur and Toktay, L. Beril "Operational hedging: a mathematical framework" p. 75-84; Kurtulus, Mümin and Toktay, L. Beril "Category management and category adviser arrangements: consumer impact" p. 363-372; Toktay, L. Beril and Wei, Donna "Cost allocation in manufacturing-remanufacturing operations" p. 599-608

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Operations Management as a Change Agent TABLE OF CONTENTS - VOLUME I SUPPLY CHAIN MANAGEMENT BEST TRACEABILITY PRACTICES IN THE SPANISH VEGETABLE INDUSTRY SUPPLY CHAIN José A. Alfaro, Luis A. Rábade and Elena L. Sanjurjo 3 ARE AMERICAN AND EUROPEAN RESEARCHERS SO DIFFERENT? A LOOK AT THE SUPPLY CHAIN AND ENVIRONMENT FIELDS José A. Alfaro, Maria José Alvarez, Maria José Montes and Romain Viguier . Mette Aagaard Andreassen and Britta Gammelgaard . 13 23 33 SUPPLY CHAIN MANAGEMENT IN PRACTICE - A DANISH CASE STUDY A MATURITY MODEL FOR COLLABORATION AND TECHNOLOGICAL INTEGRATION IN THE SUPPLY CHAIN Gilbert Aryee, Mohamed M. Naim, Chandra Lalwani and Stephen M. Disney . OPTIMAL USE OF REMANUFACTURING RETURNS VIA COLLECTOR MANUFACTURER COORDINATION Atalay Atasu and Sila Çetinkaya . 43 53 65 75 85 95 105 115 SUPPLY CHAIN MANAGEMENT SYSTEM DESIGN Hassan Atif and Michel J. Leseure . INTEGRATING DECISION ANALYSIS IN OPERATIONS MANAGEMENT: METHODOLOGY, APPLICATIONS François Beaudouin, Marc Lassagne and Bertrand Munier . Onur Boyabatli and Beril Toktay . OPERATIONAL HEDGING: A MATHEMATICAL FRAMEWORK PRIVATE LABEL SUPPLY CHAINS: A MODEL FOR COMPETITIVENESS? Eliane P. Zamith Brito and Luiz Artur L. Brito . CLOSING THE CIRCLE OF SUPPLY CHAIN MANAGEMENT: STRATEGIES, TECHNIQUES, TOOLS Alessandro Brun, Maria Caridi and Giovanni Miragliotta . Kevin Burgess and Prakash J. Singh TOWARDS A HOLISTIC METHODOLOGY FOR ANALYSING SUPPLY CHAINS SUPPLY CHAIN FLEXIBILITY: A TAXONOMY OF STRATEGIES Federico Caniato, Gianluca Spina and Raffaella Cagliano . NEW THOUGHTS ON CHANGING ENTERPRISE STRUCTURES: VERTICAL, VIRTUAL AND EXTENDED Ben Clegg and Mario Binder . A FRAMEWORK FOR DATA GATHERING AND MODELING FOR LOCATION 125 PROBLEMS S. V. ConceigHo, L. H. C. Pedrosa, H. M. de Almeida, E. S. Nascimento, A. S. da Conceigção Neto and M. V. da Silva 135 145 MANAGING AN ASSEMBLY SYSTEM WITH RETURNS Gregory DeCroix and Paul Zipkin . KEY PROCESSES IN COLLABORATIVE NETWORKS. THE CASE OF SMALL AND MEDIUM ENTERPRISES Angel Díaz, Oswaldo Lorenzo and Luis Solis . 155 A STRATEGIC INVESTMENT CASE IN WOOD PROCUREMENT IN FINNISH PAPER INDUSTRY: REAL OPTIONS PERSPECTIVE Jan Edelmann . 165 DECISION SUPPORT FOR OPERATIONS MANAGEMENT IN IRON ORE MINING J. E. Everett . 175 FOCUSING SERVICE ATTRIBUTES ON THE RIGHT CUSTOMER: A STUDY ON LOGISTICS SERVICE LEVEL EXPECTATIONS IN THE GROCERY RETAIL INDUSTRY K. Figueiredo, I. K. Goldsmid, R. Arkader and M. F. Hijjar . 185 193 TOWARDS A FORM POSTPONEMENT CONSTRUCT Cipriano Forza, Fabrizio Salvador and Alessio Trentin . . THE VIRTUAL BEER GAME: A CASE STUDY FROM THE UK BEERS, WINES AND SPIRITS INDUSTRY Ian Fouweather and Margaret Webster . 203 213 COMPETITION IN A GLOBAL ECONOMY: TOWARDS A CONCURRENT NETWORKS MODEL J. P. A. Fusco, J. A. Gobbo Jr, R. C. Rubiato and G. R. C. Buosi . A CONTINGENCY MODEL OF SUPPLY CHAIN RELATIONSHIP QUALITY, THE COMPETITIVE ENVIRONMENT AND PERFORMANCE Brian Fynes, Seán de Blirca and Eamonn Ambrose . Britta Gammelgaard and Hanne Vesth . 223 233 243 255 THE SCOR MODEL - A CRITICAL REVIEW REVENUE SHARING CONTRACTS: A SIMULATION ANALYSIS OF THE IMPLEMENTATION ISSUES Ilaria Giannoccaro and Pierpaolo Pontrandolfo . Cristina Giménez LOGISTICS INTEGRATION PROCESSES IN THE FOOD INDUSTRY THE POSSIBILITIES OF ORGANIZATIONAL LEARNING IN EFFECTIVE MANAGEMENT OF SUPPLIER NETWORKS Jukka Hallikas, Petri Koistinen and Veli-Matti Virolainen . 265 DISCRETE-TIME MODELS FOR SETTING CLEARANCE PRICES IN SEASON RETAIL INVENTORY Arthur V. Hill, Diwakar Gupta and Tatiana Bouzdine-Chameeva . Diane Holt and Abby Ghobadian . 275 283 PREDICTING GREEN SUPPLY CHAIN MANAGEMENT PRACTICES IN THE MANUFACTURING SECTOR FORRESTER REVISITED: A DIFFERENTIATED VIEW ON SUPPLY CHAIN OPTIMISATION Matthias Holweg and Markus Jochum . Erne Houghton and Victor Portougal . 293 303 INTEGRATING WAREHOUSE CAPACITY MANAGEMENT AND BUYING POLICIES IN CATALOGUE RETAILING OPERATIONAL PRACTICES AND PERFORMANCE IN PAPER INDUSTRY SUPPLY CHAIN: A CASE STUDY Janne Huiskonen and Jukka Korpela . 313 PORTFOLIO PROCUREMENT STRATEGIES AND SPECULATIVE INVENTORY FOR RISK -HEDGING SUPPLY CHAINS Werner Jammemegg and Michael Paulitsch 323 333 343 353 IMPLEMENTING COLLABORATIVE IMPROVEMENT - ONE APPROACH FITS ALL? R. Kaltoft, H. Boer, F. Caniato, F. Gertsen, R. Middel and J. S. Nielsen . . COLLABORATIVE IMPROVEMENT REQUIRES NEW BEHAVIOUR Rasmus Kaltoft, Harry Boer, Frank Gertsen and Jacob Steendahl Nielsen . Herbert Kotzab and Christoph Teller . INSTORE LOGISTICS - THE MISSING LINK IN RETAIL OPERATIONS? CATEGORY MANAGEMENT AND CATEGORY ADVISER ARRANGEMENTS: CONSUMER IMPACT Mümin Kurtulus and Beril Toktay Kris Lieckens and Nice Vandaele 363 373 UNCERTAINTY IN REVERSE LOGISTICS NETWORK DESIGN BUSINESS PROCESSES: THE CRITICAL LINK IN COLLABORATIVE ENTERPRISES Unai Lopez Umit S. Bititci and Ander Errasti 383 A FUZZY COGNITIVE MAP APPROACH FOR OUTSOURCING DECISION MAKING Dawei Lu 393 THE DEVELOPMENT OF A DECISION SUPPORT FRAMEWORK FOR INTEGRATION OF PLANNING AND CONTROL SYSTEMS IN EXTENDED MANUFACTURING SUPPLY CHAINS Z. M. Michaelides and D. F. Kehoe . 403 THE MANAGEMENT OF INFORMATION IN SUPPLY CHAINS: A CASE STUDY OF DANISH FIRMS Juliana H. Mikkola, William Maguire and Jan Mouritsen . Martin Müller and Stefan Sewing 415 425 SUSTAINABILITY IN SUPPLY CHAINS - A LITERATURE REVIEW UNDERSTANDING THE STRATEGIC SUPPLY CHAIN DECISION-MAKING WHEN SOLVING A MODEL IS NOT ENOUGH Petri Niemi, Petra Pekkanen and Janne Huiskonen . 435 THE PROBLEMATIC ADOPTION OF SERVICE LOGIC IN COLLABORATION: A CASE STUDY OF A SYSTEMS PROVIDER Fredrik Nordin . 445 455 CREATING SUSTAINABLE COLLABORATIVE ENTERPRISES Joniarto Parung, Umit S. Bititci and Jill MacBryde . FACTORS INFLUENCING AFTER-SALES SERVICE CONFIGURATION FOR DURABLE GOODS. A PRELIMINARY MODEL AND AN EMPIRICAL RESEARCH Marco Perona, Nicola Saccani, Mario Tucci 465 AN ANALYSIS OF SUPPLY CHAIN MANAGEMENT IN THE COMPUTER INDUSTRY Silvio R. I. Pires and Paulo H. Parra . 477 485 495 505 A STUDY ON THEORY AND PRACTICE IN SUPPLY CHAIN MANAGEMENT Sílvio R. I. Pires, Luiz Felipe Scavarda and Silvio Hamacher . Gerald Reiner and Reinhold Schodl . Frank Robert WHAT IS THE RIGHT IMPROVEMENT TO YOUR SUPPLY CHAIN? THE INTERNAL STRUCTURE OF FIRM AND ITS COLLUSIVE IMPLICATIONS IN PRESENCE OF MULTIMARKET CONTACT A ROADMAP FOR DYNAMIC ANALYSIS OF THE SUPPLY CHAIN TRANSFORMATION Carlos Sakuramoto and Luiz Carlos Di Serio . Thierry Sauvage . . . 517 527 MODELING THE COMMERCIAL INFLUENCE OF LOGISTICS SUPPLY CHAIN FRONTIER: ACHIEVING EXCELLENCE IN EFFICIENCY AND RESPONSIVENESS Erik Selldin 537 547 557 569 DECISION FIELDS IN SUPPLY CHAIN STRATEGY Stefan Sewing . SUPPLY CHAIN COLLABORATION USING LOGISTICS INTERMEDIARIES Gunnar Stefansson . DEMAND CHAIN MANAGEMENT IN ACTION: RESULTS FROM FIVE EXPLORA TORY CASE STUDIES Nelleke Stoffele, Mark van de Vijver and Burt Vos . WHAT ARE THE INFRASTRUCTURAL CONSTRAINTS FOR RADIO FREQUENCY IDENTIFICATION (RFID) IMPLEMENTATION IN UNILEVER'S SUPPLY CHAIN? Marko Tamminen, Luigi Battezati and Ettore Piccirillo 579 AN INTEGRATED APPROACH TO EVALUATE ALTERNATIVE SYSTEM CONFIGURATIONS Daniel Tesfamariam and Beng Lindberg 589 COST ALLOCATION IN MANUFACTURING-REMANUFACTURING OPERATIONS Beril Toktay and Donna Wei . 599 THE IMPACT OF GREEN SUPPLY CHAIN PRACTICES ON MANUFACTURING PERFORMANCE Stephan Vachon and Robert D. Klassen 609 `HEBBAN OLLA VOGALA NESTAS HAGUNNAN HINASE....`: A SYSTEM DYNAMICS CASE STUDY OF SUPPLY CHAIN COLLABORATION IN THE PROCESS INDUSTRY Mark van de Vijver, Henk Akkermans and Bart Vos . 619 PERFORMANCE IMPROVEMENTS THROUGH SUPPLY CHAIN COLLABORATION Ann Vereecke and Steve Muylle 629 CURRENT STAGE OF COLLABORATION IN THE BRAZILIAN CPG SUPPLY CHAIN AND TRANSACTION COSTS ANALYSIS: A PRELIMINARY PROPOSAL OF MODEL José Geraldo Vidal Vieira and Hugo T. Y. Yoshizaki . 639 649 INCREASING INDUSTRY CLOCKSPEED AND SUPPLY CHAIN COORDINATION IN THE AEROSPACE INDUSTRY Hans Voordijk, Bert Meijboom and Henk Akkermans DEVELOPING FRAMEWORK OF SUPPLY CHAIN PLAN NING COORDINATION Chee Yew Wong aid John Johansen . 659 669 UNDERSTANDING INTRA -ORGANIZATIONAL PLANNING COORDINATION Cher Yew Wong and Hans-Henrik Hvolby COMPARING INVENTORY REPLENISHMENT POLICIES IN A REVERSE LOGISTICS SYSTEM Simone Zanoni, Ou Tang and Ivan Ferretti 679 NEW PRODUCT DEVELOPMENT and INNOVATION THE DIFFUSION OF DIGITAL INKJET PRINTING IN THE TEXTILE INDUSTRY Thomas F. Burgess, Stephen M. Burkinshaw and Arun P. Vijayan . Raul O. Chao and Stylianos Kavadias .. 691 701 STRATEGIC NPD PORTFOLIO MANAGEMENT IN COMPLEX ENVIRONMENTS CREATIVITY IN NEW PRODUCT DEVELOPMENT: AN INNOVATIVE METHODOLOGY Alberto F. De Toni, Massimo Sanjilippo and Luca Comello . 711 INTERNATIONALIZATION OF RandD ORGANIZATION IN TRANSNATIONAL COMPANIES - RESULTS FROM THE TELECOMMUNICATION INDUSTRY Simone Vasconcelos Ribeiro Galina and Guilherme Ary Plonski 721 EVALUATION OF MATERIALS SUPPLY SYSTEMS DURING PRODUCT DEVELOPMENT PROJECTS Eva Johansson, Monica Bellgran and Mats I. Johansson 731 THE NPD IMPROVEMENT MOTIVES AND PRACTICES OF MILES AND SNOW'S PROSPECTORS, ANALYSERS AND DEFENDERS Bjørge Timenes Laugen, Harry Boer and Nuran Acur . 741 751 761 771 781 MANAGING IT PROJECTS PORTFOLIO IN A BRAZILIAN COMPANY Fernando José Barbin Laurindo and Renato de Oliveira Moraes . HOW IS NEW PRODUCT DEVELOPMENT PERFORMANCE DETERMINED IN ITALIAN AND JAPANESE MANUFACTURING COMPANIES? Yoshiki Matsui, Roberto Filippini, Hideaki Kitanaka and Osam Sato . Leandro Alves Patah and Marly Monteiro de Carvalho STRATEGIC PERFORMANCE MEASUREMENT IN PROJ ECT MANAGEMENT BEYOND THE STEADY STATE: MANAGING DISCONTINUOUS PRODUCT AND PROCESS INNOVATION Wendy Phillips, Hannah Noke, John Bessant and Richard Lamming A STUDY OF THE USE OF PORTFOLIO MANAGEMENT AMONG UK ORGANISATIONS Marek Szwejczewski. Rick Mitchell and Fred Lemke . 791 A SIMULATION STUDY OF THE DEMAND IMPACT ON THE PHASE-OUT PERFORMANCES Carl Wänström, Patrik Jonsson and Per Medbo 799 SOURCING A STUDY OF SUPPLY CHAIN INTEGRATION: CASE STUDIES FROM THE THAI AUTOMOTIVE INDUSTRY Sakun Boon -itt and Himangshu Paul . 811 SUPPLIER CAPACITY REQUIREMENT PLANNING USING WEB TECHNOLOGY: THE EXPERIENCE OF APRILIA IN ASIA V-CHAIN PROJECT Alberto F. De Toni and Fabio Nonino 821 831 SUPPLY CHAIN MODULARIZATION: CASES FROM THE FRENCH AUTOMOBILE INDUSTRY Desmond Doran and Gregoire Jacob . THE ROLE OF MNES' SUBSIDIARIES IN THE FORMATION OF SUPPLY NETWORKS: A COMPARATIVE STUDY OF THREE GLOBAL INDUSTRIES IN BRAZIL Afonso Fleury and Maria Tereza Leme Fleury David Gallear and Abby Ghobadian 841 851 AN EXAMINATION OF CURRENT AND FUTURE PURCHASER-S UPPLIER RELATIONSHIP CHARACTERISTICS: EVIDENCE FROM THE UK EXPERIENCES AND CONCEPTS FOR INTERNATIONAL SOURCING I N CHINA BY WAY OF GERMAN BICYCLE INDUSTRY Hermann Kühnle and Jörg Martinet: . 861 869 879 SUPPLIER PARKS IN THE EUROPEAN AUTOMOTIVE INDUSTRY: AGENTS FOR CHANGE Joe Miemczyk, Mickey Howard and Andrew Graves SOURCING CHANNEL SELECTION IN THE PEOPLE'S REPUBLIC OF CHINA Andrew Millington, Markus Eberhardt Julie McLaren and Barry Wilkinson . PROCUREMENT POLICIES AND PRACTICES FROM CHINESE SUPPLY MARKET Guido Nassimbeni and Marco Sartor . 891 AN ANALYSIS OF SUPPLY CHAIN MANAGEMENT STATUS IN CHINA: A LITERATURE REVIEW Ángel Ortiz, Víctor Anaya and Darío Franco Marc Sachon and Alejandro Lago . 903 911 921 VIRTUAL SUPPLY CHAIN READINESS IN THE SPANISH AUTOMOTIVE SUPPLY SECTOR A PROCESS FOR FOREIGN COMPANIES' CHINA SOURCING PROJECT Endong Zhai, Yongjiang Shi and Mike Gregory INFORMATION and COMMUNICATION TECHNOLOGY EXPLORING THE IMPACT OF E-COMMERCE USAGE ON BUYER/SUPPLIER RELATIONSHIPS Eamonn Ambrose 933 AN AGENT BASED ARCHITECTURE FOR ADDED VALUE SERVICES IN MANUFACTURING NEUTRAL E-MARKETPLACES P. Argoneto, G. Perrone, P. Renna, M. Bruccoleri, G. Lo Nigro and S. Noto La Diega . 943 THE ROLE OF INFORMATION IN MARKETSPACE IN SUPPLY CHAIN CONTEXT Ozlem Bak . 953 CONDUCTING RESEARCH IN THE COMPLEX INFORMATION SYSTEM ARENA. CONSTRUCTIVIST AND INTERPRETIVE: TWO PROMISING APPROACHES Az-Eddine Bennani . 961 969 979 989 999 1009 ERP SYSTEMS EVALUATION USING THE WCA METHOD Douglas Cardoso and Antônio Artur de Souza INTERNET AS A STRATEGIC BUSINESS TOOL IN BRAZIL Claudio Luis Cruz de Oliveira and Fernando José Barbin Laurindo Ines Alves de Queiroz and Dieter Hertweck TECHNOLOGY POTENTIAL ANALYSIS OF SRM SYSTEM PROTOTYPING INNOVATIVE E-SUPPLY CHAIN SOLUTIONS J. W. Edwards, A. Bremang, A. C. Lyons, D. F. Kehoe and A. Coronado Myrna Flores DEVELOPING SCENARIOS TO ENABLE THE CREATION OF B2B NETWORKS IN THE LEATHER SECTOR E-SUPPLY CHAIN MANAGEMENT: REVIEW, IMPLICATIONS AND DIRECTIONS FOR FUTURE RESEARCH Cristina Giménez and He lena R. Lourenço Sitki Gözlü and Filiz Bilmedik . 1021 1031 EVALUATION OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION UTILISING QUALITY FUNCTION DEPLOYMENT THE INTERNET AND ITS IMPACT ON BACK -OFFICE ACTIVITIES AND PROCESSES: WHAT USE BRAZILIAN MANUFACTURING COMPANIES MAKE OF THE WEB? Alexandre R. Graeml and João Mário Csillag 1041 MEASURING THE ADDED VALUE OF INFORMATION TECHNOLOGY: A PROCESS-ORIENTED APPROACH Albertus Laan, Hans Voordijk ad Arjen Adriaanse Oslwaldo Lorenzo and Peter Kawalek 1053 1063 A MODEL OF ENTERPRISE SYSTEMS INFUSION INFORMATION SYSTEMS DEVELOPMENT FOR SUPPLY NETWORKS: A COMPARISON OF TRADITIONAL, WEB-BASED AND COLLABORATIVE APPROACHES Roger Nolan, Paul Coughlan and Louis Brennan 1075 DETERMINANTS, INTENTION, PROPENSITY AND INTENSITY OF SMEs ENGAGEMENT WITH E COMMERCE LOGISTICS David Parker and George Downie 1087 THE ADOPTION OF INTERNET B2B BY A FORESTRY PRODUCTS MANUFACTURER Rui Patricia . 1097 1107 ERP SYSTEMS IN MINING INDUSTRY: EFFICIENCY, EFFECTIVENESS OR NOTHING? Paulo F. T. Sachs, Fernando J. B. Laurindo and Eduardo C. Damasceno . POTENTIAL OF MOBILE SUPPLY CHAIN MANAGEMENT SCENARIOS - AN EMPIRICAL ANALYSIS Toshi Sattler, Peter Milling and Sven Weissman . 1117 FROM EDI TO B2B E-PROCUREMENT: A REVIEW OF THEIR BENEFITS AND A PROPOSED CONCEPTUAL MODEL Tomoaki Shimada . 1127 THE IMPLEMENTATION OF AN E-BUSINESS MOBILE APPLICATION (MCOMMERCE) AS AN OPERATIONS SOLUTION FOR A SMALL-TO-MEDIUMENTERPRISE IN THE NORTHWEST OF ENGLAND John Spnfford, Simon Snowden, Roula Michaelides and John Hopkins 1137 CUSTOMIZATION STRATEGIES AND CUSTOMER SATISFACTION IN ELECTRONIC BUSINESS-TO-CUSTOMER OPERATIONS: EMPIRICAL ANALYSIS AND IMPLICATIONS Sriram Thirumalai and Kingshuk K. Sinha 1147 THE KNOWLEDGE EXTENDED ENTERPRISE: CONCEPTUALISATION AND REFLECTIONS Stefano Tonchia 1157 ENTERPRISE RESOURCE PLANNING TECHNOLOGY AS A SOURCE OF CHANGE AND STABILITY IN ORGANIZATIONS Deniz Tunçalp, Meltem Denizel and Ahmet Öncü . Chengbo Wang, James T. Luxhøj, John Johansen 1167 1177 1189 A KNOWLEDGE MANAGEMENT SYSTEM PROTOTYPE FOR MANUFACTURING VISION AUTHOR INDEX Operations Management as a Change Agent TABLE OF CONTENTS - VOLUME II STRATEGY DRIVERS OF CHANGE IN STRATEGIC CONFIGURATlONS Nuran Acur, Raffaella Cagliano and Harry Boer . 3 SUPPLY CHAIN MANAGEMENT: OPERATIONS STRATEGY INTEGRATING REGIONAL GOALS AND THE GLOBAL BUSINESS José Augusto Rocha Araujo and Reinaldo Pacheco da Costa 13 23 FUTURE PERSPECTIVES FOR MANUFACTURING Fai Assakul, Finbarr Livesey, Mike Gregory and Bill Hillier . THE APPLICATION OF QUALITY COSTING AS A STRATEGIC CHANGE CATALYST THROUGH THE OPERATIONS MANAGEMENT FUNCTION David R. Bamford and Nicola Land . David R. Bamford 33 43 INTERNAL OR EXTERNAL, PLANNED OR EMERGENT? AN INVESTIGATION INTO CHANGE INFLUENCES WITHIN A LARGE BRITISH MULTINATIONAL ANALYSING AND MAKING SENSE OF RAW DATA - THE USE OF GROUNDED THEORY IN OPERATIONS MANAGEMENT RESEA RCH David R. Banford . 53 WORLD CLASS MANUFACTURING: STRATEGY, PRACTICE AND PERFORMANCE David Barnes and Alan Pifkington . 63 MOTOR VEHICLE SAFETY RECALLS: TRENDS, PATTERNS AND EMERGING ISSUES Hilary Bates, Matthias Holweg, Michael Lewis and Nick Oliver 73 METHODOLOGIES AND SOFTWARE OF SUPPORT TO THE AFTER SALES SERVICE PROCESSES A. Brun, G. Novakova. P. Gaiardelli, M. Caridi and R. Pinto 83 INFORMATION SYSTEMS SUPPORT FOR CNC MACHINISTS: A REQUIREMENT FOR STRATEGIC ALIGNMENT OF PEOPLE AND INFORMATION TECHNOLOGY AT THE SHOPFLOOR T. J. Butcher and R. M. Greenough . 93 OPERATIONS AND SUPPLY CHAIN MANAGEMENT AS CHANGE AGENTS IN A MATURE INDUSTRY: LESSONS FROM THE FOOTWEAR SECTOR Arnaldo Camuffo, Andrea Furlan, Pietro Romano and Andrea Vinelli Jeremy Cheng and David Bennett . 103 113 IN SEARCH OF A SUSTAINABLE SUCCESS STRATEGY IN THE CHINESE CHEMICAL INDUSTRY SITUATIONAL ANALYSIS: EVALUATING AND BENCHMARKING STRATEGIC CAPABILITY USING STRESS POINT ANALYSIS Simon Croom and Alan Betts 123 HOW DO ORGANISATIONS ADAPT TO THE DYNAMICS OF THE ENVIRONMENT? Rob Dekkers . THE EFFECT OF STRATEGY ON THE USE OF SUPPLY CHAIN 133 MANAGEMENT TOOLS - EXPLORATORY SURVEY IN THE HUNGARIAN AUTOMOTIVE INDUSTRY Krisztina Demeter, Andrea Gelei and István Jenei 143 BEST PRACTICE AND PERFORMANCE IMPROVEMENT: TOWARDS A BIDIRECTIONAL THEORY OF CAUSATION Gavin Dick . 153 163 ARE STRATEGIC PERFORMANCE MEASUREMENT SYSTEMS REALLY EFFECTIVE? A CLOSER LOOK AT THE EVIDENCE Monica Franco and Mike Bourne DEVELOPMENT OF PERCEIVED COMPLEXITY IN MANUFACTURING - A LONGITUDINAL STUDY BASED ON THE INTERNATIONAL MANUFACTURING STRATEGY SURVEY (IMSS) Andreas Größler 175 179 AN EMPIRICAL MODEL OF ACCUMULATION EFFECTS OF MANUFACTURING CAPABILITIES André Grübner and Andreas Größler . OPERATIONS MANAGEMENT STRATEGIES FOR HIGH VELOCITY, MATURE AND DECLINING INDUSTRIES: A COMPARISON BETWEEN DEVELOPED AND DEVELOPING COUNTRIES Ian Hipkin and David Bennett . 189 MANAGING PROJECTS WITH THE PUBLIC BRINGING PARTNERING, CONTRACTS AND FINANCING TOGETHER IN BUILDING PUBLIC SERVICES Christian Koch, Martine Buser and Christian Thuesen Christian Koch 199 209 219 HARD HATS, OCTOPUSES AND RUBBER BOOTS - OPERATIONAL MANAGERS IN BUILDING PROCESSES TQM EFFECTS ON INTERNAL AND EXTERNAL KNOWLEDGE TRANSFERS L. M. Molina, Fco. J. Lloréns-Montes, D. Arias and M. M. Fuentes-Fuentes DOES THE BALANCED SCORECARD WORK: AN EMPIRICAL INVESTIGATION Andy Needy Mike Kennerley and Veronica Martinez 229 CRITICAL ISSUES IN BALANCED SCORECARD IMPLEMENTATION: BRAZILIAN MULTIPLES CASES STUDIES F. L. A. Pereira, M. M. de Carvalho and F. J. B. Laurindo 239 247 257 COMPETITIVE MAPPING IN A BRAZILIAN FOOD INDUSTRY P. L. S. Pereira, M. M. de Carvalho and F. J. B. Laurindo . Susana C. Farias Pereira and João Mário Csillag NETWORK RELATIONSHIP: THE CASE STUDY OF A MEAT AND INDUSTRIALIZED POULTRY PRODUCTS CHAIN IN BRAZIL PRICE DISCRIMINATION: A PROTECTION STRATEGY AGAINST SOFTWARE PIRACY Marc Robert 267 277 OPERATIONS STRATEGY UNDER CHAOS - LESSONS TO BE LEARNED FROM A NEW PARADIGM Niels Gorm Rytter, Christian Koch and Harry Boer . IDENTIFICATION OF SUPPLY CHAIN CAPABILITIES IN INTERNATIONAL SUPPLY NETWORKS Jagjit Singh Srai, Don Fleet, Yongjiang Shi and Mike Gregory 287 INNOVATION LEADERSHIP PRACTICES AND THEIR RELATIONSHIP TO CUSTOMER SATISFACTION AND PRODUCTIVITY IMPROVEMENT Mile Terziovski and Gavin Thompson . 299 PROBLEMS, DILEMMAS AND PROMISING PRACTICES Chris Voss and Chris Huxham 309 A PRELIMINARY MODEL FOR INTERORGANIZATIONAL LEARNING UNDER MODULAR CONTEXT Xiaoyang Wang, Kah-Hin Chai and Chee-Meng Yap . 319 PEOPLE, ORGANIZATIONS and REGIONS PARTICULAR AUTO INDUSTRY STRESS? A CROSS-INDUSTRY COMPARISON OF WORKER JOB STRESS LEVELS Jannis J. Angelis 331 EMULATION PROCESSES IN INDUSTRIAL DISTRICTS: AN AGENT-BASED MODEL Francesco Ciliberti, Pierpaolo Pontrandolfo and Barbara Scozzi . DISPERSED WORKERS: ARE THEY A REALITY? CHARACTERISTICS AND 341 351 MANAGEMENT: RESULTS OF A SURVEY M. Corso, G. De Cantis, A. Martini, S. Massa, E. Paolucci, L Pellegrini and S. Testa . PERSONNEL PARTICIPATION IN CONTINUOUS IMPROVEMENT. RESULTS OF AN EMPIRICAL STUDY IN THE EURO-REGION GALICIA (SPAIN)-NORTH OF PORTUGAL Arturo José Fernández-González and José Carlos Prado Prado . 361 LOCAL DEVELOPMENT IN METROPOLITAN REGIONS: AN ANALYSIS FROM LOCAL ARRANGEMENTS AND PRODUCTIVE SYSTEMS Maria Letícia Sousa Correia Lima and Mário Sérgio Salerno 371 SUPPLY CHAIN MANAGEMENT SURVEY OF CROATIAN MANUFACTURING COMPANIES Alerandru-loan Mincu and Jasna Prester . 381 391 PRODUCTION LOCAL SYSTEMS AND THE GLOBAL GOVERNANCE IMPACT - THE CASE OF THE FURNITURE INDUSTRY IN BRAZIL Flávia Gutierrez Motta, Renato Garcia and João Amato Neto . EVALUATION AND BENCHMARKING OF MANUFACTURING SMEs: AN EMPIRICAL STUDY USING QUICKVIEW Carlos Ochoa-Laburu and Gene R. Simons 403 MANAGING TECHNOLOGY IN INDUSTRIAL CLUSTERS: A CASE STUDY OF A TOOLMAKERS CLUSTER Iztok Palcic, Krsto Pandza, Brane Semolic and Andrej Polajnar . Alison Smart . 413 423 431 OPERATIONS ISSUES FACING RURAL SMEs IN MID-WALES THE EVOLUTION OF THE US -MEXICO MAQUILADORA INDUSTRY: FROM "WETBACK" TO "INDUSTRI POLICY"? AL Gustavo A. Vargas . SERVICES and QUALITY MANAGEMENT SERVICE OPERATIONS: INTEGRATING MARKETING AND OPERATIONS APPROACHES R. L. B. Aguilar, E. P. Z. Brito and L. A. L. Brito . 441 AN INTERACTIVE VBA TOOL FOR TEACHING STATISTICAL PROCESS CONTROL (SPC) AND PROCESS MANAGEMENT ISSUES Jaydeep Balakrishnan and Sherry Oh . 453 DRIVING LOGISTICAL CHANGE IN THE NHS - IS THERE A PLACE FOR THIRD PARTY LOGISTICS PROVIDERS IN HOSPITAL PHARMACY? Liz Breen 459 WEB -BASED APPLICATION IN DISTANCE EDUCATION: STUDY OF HIGHER EDUCATION IN BRAZIL Marta de Campos Main and Fernando de Souza Meirelles . 469 AN ELEGANT AND EFFECTIVE PROCESS FOR ACUTE HEALTHCARE - THE HIDDEN HOSPITAL: A CASE STUDY FOR GENERAL SURGERY Ann Esain 479 489 499 THE CUSTOMER SERVICE PROCESS: THE LEAN THINKING PERSPECTIVE Daisy Escobar and Elena Revilla . SATISFACTION, QUALITY. LOYALTY, VALUE AND EXPECTATION IN SERVICE ORGANIZATIONS: AN EMPIRIC RESEARCH C. G. Filho, R. S. Guerra, A. I. Mourn and C. A. Gonçalves . STRATEGIES AND BEHAVIOUR EXPERIENCED WITH ONLINE REVERSE AUCTIONS UNDER LABORATORY CONDITIONS J. Hopkins, D. F. Kehoe, N. Bums and S. Dani Richard O. D. Lane . 509 519 527 MEDICAL OPERATIONS and SERVICE OPERATIONS UNDERSTANDING BUSINESS PROCESS MANAGEMENT: EVIDENCE FROM UK FINANCIAL SERVICES Harry Maddern, Roger Maull and Andi Smart ISO 9000 EVOLUTION TOWARDS A TQM SYSTEM: AN EMPIRICAL STUDY IN SPANISH ORGANIZATIONS Micaela Martínez-Costa and Angel R. Martínez-Lorente . 537 547 PROCESS DESIGN IN HOSPITALS: THE ROLE OF SIMULATION MODELS R. S. Maull, P. A. Smart, A. Al-Fatah Karasneh and D. Smith SERVICE DESIGN FOR INTEGRATED HEALTH CARE FROM MULTIPLE PROVIDERS Bert Meijboom and Carolien de Blok 557 TRANSFORMING BUSINESS PROCESSES THROUGH THE DEVELOPMENT OF AN E-GOVERNMENT PORTAL UTILISING WORKFLOW AUTOMATION Roula Michaelides and Dennis Kehoe 567 SIX SIGMA IMPLEMENTATION AND RESEARCH ISSUES: A LITERATURE REVIEW AND AN EMPIRICAL STUDY Preeprem Nonthaleerak and Linda Hendry 577 587 597 607 BRIDGING THE GAP BETWEEN MANUFACTURING AND MAINTENANCE Srinivas Kumar Pinjala, Liliane Pintelon and Ann Vereecke . Jordi Fontuny Santos CRITICAL FACTORS FOR TOTAL QUALITY MANAGEMENT IN SPAIN INCENTIVES IN TEAMS Enno Siemsen, Sridhar Balasubramanian and Aleda V. Roth . THE EFFECT OF CUSTOMER PROFILE ON THE IMPORTANCE ATTACHED TO WEB SITE QUALITY DIMENSIONS: EVIDENCE FROM E-BANKING Rui Sousa and Andy C. L. Yeung . 617 THE IMPACT OF REVERSE E-AUCTIONS ON SUPPLIER -BUYER RELATIONSHIPS Rana Tassabehji, Andrew Taylor, Roger Beach and Adam Wood . 627 MOBILE MAINTENANCE - A TECHNOLOGY-INTEGRATED APPROACH FOR TOTAL PRODUCTIVE MAINTENANCE Jörn-Henrik Thun 637 645 SERVICE DESIGN FOR LARGE SCALE SERVICE OPERATIONS - THE EXAMPLE OF DESTINATION SERVICES Chris Voss and P. Y. Gerbeau BUSINESS SERVICE QUALITY DIMENSIONS IN AN E-COMMERCE ENVIRONMENT Ying Yang, Paul Humphrey and Ronan McIvor 655 PRODUCTION PLANNING and SCHEDULING SCHEDULING JOBS WITH FORBIDDEN ZONES IN THE CONTEXT OF COAL SUPPLY CHAIN Amir Abdekhodaee and Andreas T. Ernst 669 FOCUSED MANUFACTURING VERSUS ECONOMIES OF SCOPE - A CASE STUDY IN CONSUMER ELECTRONICS INDUSTRY Pactrik Appelqvist and Sari Vehtari 677 INTERPRETING THE SURPRISING EVOLUTION OF INVENTORY RATIOS IN THE BELGIAN MANUFACTURING INDUSTRY Robert Boute, Marc Lambrecht and Olivier Lambrechts . Jo Bramham and Bart MacCarthy . Geoff Bug . 687 697 707 PROVIDING RAPID EFFECTIVE QUOTATIONS AGGREGATE PLANNING MADE EASY CUSTOMER-SUPPLIER INTEGRATION FORMS: INSIGHTS FROM THE AIR CONDITIONING INDUSTRY Arnaldo Camruffo, Andrea Furlan and Pietro Romano . Thomas Christiansen, Peter Bruun and Peter Ward 717 727 LEAN MANUFACTURING, MASS CUSTOMIZATION AND THEIR RELATIONSHIPS - EMPIRICAL FINDINGS MASS CUSTOMIZATION IN MANUFACTURING: EXPLORING THE ROLE OF TECHNOLOGY AND MARKET SCOPE Giovani J. C. da Silveira and Flávio S. Fogliatto 737 A GENERIC CONWIP MECHANISM FOR QUICK RESPONSE MANUFACTURING N. O. Fernandes and S. C. Silva . 747 ADVANCED PLANNING AND SCHEDULING IN THE CONSUMER GOODS INDUSTRY: REALIZING BLOCK PLANNING CONCEPTS FOR MAKE-ANDPACK PRODUCTION USING MILP MODELLING AND SAP'S APO SOFTWARE Hans-Otto Günther and Ulf Neuhaus 757 767 CHARACTERIZATION AND MEASUREMENT OF MANUFACTURING FLEXIBILITY Avaneesh Gupta, Hermann Loedding and Mitchell M. Tseng . MANAGING CUSTOMER CHANGES: TOWARDS ACHIEVING HIGH PERFORMANCE THROUGH RESCHEDULING Luisa Huaccho Huatuco, Janet Efstathiou, Nicky Shaw and Tom Burguess Danny J. Johnson and Urban Wemmerlöv . Hermann Kühnle and Axel Klostermeyer 777 787 797 FACTORS INFLUENCING CELL PENETRATION IN MANUFACTURING PLANTS PRODUCTION CONTROL BY DISTRIBUTED SYSTEMS IMPROVING EFFECTIVENESS OF AGGREGATE PLANNING IN THE GUERNSEY PUBLIC SECTOR CONSTRUCTION WORKLOAD USING AN ECONOMIC MODELLING APPROACH Xiaohong Li, John Ogier and John Cullen 805 815 ACHIEVING PACE AND SUSTAINABILITY IN A MAJOR LEAN TRANSITION John Lucey, Nicola Bateman and Peter Hines . IMPROVING THE PERFORMANCE OF SUPPLY CHAINS BY IMPLEMENTING BUILD-TO-ORDER INITIATIVES THROUGH INFORMATION TRANSPARENCY Adrian E. Coronado Mondragon, Andrew C. Lyons and Dennis F. Kehoe J. R. Montoya-Torres, K. C. Almonacid M. and E. A. Moscoso U. 825 833 ECONOMIC LOT-SIZING AND SCHEDULING WITH CHANGEOVER COSTS IN A CONTINUOUS MANUFACTURING SYSTEM STUDYING THE EFFECTS OF FUTURE INFORMATION ON THE PERFORMANCE OF DYNAMIC PRODUCTION SCHEDULING IN A SUPPLY CHAlN Jairo R. Montoya-Torres . 841 STAFF SCHEDULING: AN UNDER-VALUED OPERATIONS MANAGEMENT ACTIVITY IN THE HEALTH SERVICE? Rhian Silvestro and Claudio Silvestro 849 THE IMPACT OF UNCERTAINTY ON THE LOCUS OF PRODUCTION PLANNING AND CONTROL: EVIDENCE FROM MEDIUM-SIZED DUTCH DISCRETE PARTS MANUFACTURING FIRMS Marcel van Assen and Steef van de Velde 849 COLLABORATIVE PLANNING IN MAKE-TO-ORDER SITUATIONS WITH SET-UP TIMES Taco van der Vaart and Jacob Wijngaard 859 869 DESIGN AND UTILIZATION OF SUPPLY FLEXIBILITY IN BUYER -FOCUSED CELLS Dirk Pierer van Donk and Taco van der Vaart A NON-PARAMETRIC ANALYSIS OF RELATIONSHIPS BETWEEN INNOVATION AND ORGANIZATIONAL FACTORS AND APS ADOPTION Barr van Hezewijk. Marcel van Assen and Stegf van de Velde Daniel Vázquez-Bustelo and Lucia Avella 879 901 AGILE MANUFACTURING: A CASE STUDY RESEARCH IN THE SPANISH INDUSTRY LEAN MANUFACTURING DRIVES CHANGES IN COSTING AND ACCOUNTING SYSTEMS: THE CASE OF THE AEROSPACE INDUSTRY Yvonne Ward and Andrew Graves . 911 THE INFLUENCE OF THE CUSTOMER ORDER DE-COUPLING POINT ON THE ORDERING PROCESS Gera A. Welker, Jan de Vries and Jacob Wijngaard Biao Yang, Neil D. Bums and Chris J. Backhouse 921 931 937 BARRIERS TO POSTPONEMENT: A QUESTIONNAIRE S URVEY AUTHOR INDEX