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Is anybody out there?: antecedents of trust in global virtual teams

Author: Jarvenpaa, Sirkka L. ; Knoll, Kathleen ; Leidner, DorothyINSEAD Area: Technology and Operations ManagementIn: Journal of Management Information Systems, vol. 14, no. 4, spring 1998 Language: EnglishDescription: p. 29-64.Type of document: INSEAD ArticleNote: Please ask us for this itemAbstract: Global virtual teams are an example of a boundaryless network organization form where temporary teams are assembled on an as-needed basis for the duration of a task and staffed by members from different countries; coordination is accomplished via trust and shared information systems. Although trust is essential for global virtual team coordination, its development is inhibited by the very nature of the virtual context. The focus of the reported study was to explore how global virtual teams develop trust and how various outcomes relate to trust. Seventy-five global virtual teams, consisting of 4 to 6 members residing in different countries, interacted and worked together for 8 weeks
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Global virtual teams are an example of a boundaryless network organization form where temporary teams are assembled on an as-needed basis for the duration of a task and staffed by members from different countries; coordination is accomplished via trust and shared information systems. Although trust is essential for global virtual team coordination, its development is inhibited by the very nature of the virtual context. The focus of the reported study was to explore how global virtual teams develop trust and how various outcomes relate to trust. Seventy-five global virtual teams, consisting of 4 to 6 members residing in different countries, interacted and worked together for 8 weeks

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