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Business process redesign at CompuNet - standardizing top-quality service through IT

Author: Loebbecke, Claudia ; Jelassi, TawfikINSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau/Sophia-Antipolis : INSEAD, 1995. ; Theseus, 1995.Language: EnglishDescription: 21 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: The case focuses on the key role that information technology has played for the growth of CompuNet AG. The corporate IT platform allows all employees not only to share information (about competitors, customers and products), but also to exchange ideas and augment each others knowledge and expertise. The case discusses IT costs and benefits for CompuNet and future limitations of the current IT strategy.Pedagogical Objectives: The CompuNet case shows the linkage between business strategy and IT. It addresses two major issues: - the cost-benefit aspects of strategic applications of IT - new business opportunities made possible by IT.
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INSEAD Case Europe Campus
INSEAD Publications Display
Print Consultation only BC000197
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Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

The CompuNet case shows the linkage between business strategy and IT. It addresses two major issues: - the cost-benefit aspects of strategic applications of IT - new business opportunities made possible by IT.

The case focuses on the key role that information technology has played for the growth of CompuNet AG. The corporate IT platform allows all employees not only to share information (about competitors, customers and products), but also to exchange ideas and augment each others knowledge and expertise. The case discusses IT costs and benefits for CompuNet and future limitations of the current IT strategy.

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