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Staffing an inbound call center

Author: Harker, P. T. ; Aksin, O. ZeynepINSEAD Area: Technology and Operations Management Series: Working Paper ; 97/15/TM Publisher: Fontainebleau : INSEAD, 1997.Language: EnglishDescription: 27 p.Type of document: INSEAD Working Paper Online Access: Click here Abstract: Abstract not available Next title: Staffing an inbound call center (RV of 97/15/TM) - Harker, P. T.;Aksin, O. Zeynep - 1998 - INSEAD Working Paper
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INSEAD Working Paper Digital Library
PDF Available BC001709
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