Dealership (A and B)
Author: Teboul, James INSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD European Centre for Executive Development (CEDEP) 1989.Language: EnglishDescription: 20 p. + 6 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.Pedagogical Objectives: · Look at the match between customer needs and service provided · Description of the system with flow charts · How can one improve productivity · How can one launch a Total Equity Program in such a service.| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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Europe Campus INSEAD Publications Display | Consultation only | BC000150 |
Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>
· Look at the match between customer needs and service provided · Description of the system with flow charts · How can one improve productivity · How can one launch a Total Equity Program in such a service.
Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.
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