Normal view MARC view

Dealership (A and B)

Author: Teboul, James INSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD European Centre for Executive Development (CEDEP) 1989.Language: EnglishDescription: 20 p. + 6 p.Type of document: INSEAD CaseNote: Latest version available via https://publishing.insead.eduAbstract: Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.Pedagogical Objectives: · Look at the match between customer needs and service provided · Description of the system with flow charts · How can one improve productivity · How can one launch a Total Equity Program in such a service.
Tags: No tags from this library for this title. Log in to add tags.
Item type Current location Collection Call number Status Date due Barcode Item holds
INSEAD Case Europe Campus
INSEAD Publications Display
Print Consultation only BC000150
Total holds: 0

Latest version available via <a href=https://publishing.insead.edu>https://publishing.insead.edu</a>

· Look at the match between customer needs and service provided · Description of the system with flow charts · How can one improve productivity · How can one launch a Total Equity Program in such a service.

Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

There are no comments for this item.

Log in to your account to post a comment.
Koha 18.11 - INSEAD Catalogue
Home | Contact Us | What's Koha?