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Bekaert: beyond the quality prizes

Author: Mukherjee, Amit Shankar ; Lapré, Michael A. ; Van Wassenhove, Luk N.INSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD European Centre for Executive Development (CEDEP) 1994.Language: EnglishDescription: 25 p.Type of document: INSEAD CaseAbstract: Born amidst a crisis, a 12 year old total quality management effort at Bekaert, a European multi-national, resulted in changes to corporate philosophy and RandD management. It also introduced SPC, continuous improvement and production cells for knowledge creation in the factories. These led to 2 major European quality awardsPedagogical Objectives: Demonstrates the difficulties of institutionalizing TQM at the factory and corporate levels. Raises issues of nature of top management commitment, need for internally consistent systems, importance of human resource management, the explicit management of process knowledge, and the changing nature of RandD. Introduces the EFQM quality award criteria
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Demonstrates the difficulties of institutionalizing TQM at the factory and corporate levels. Raises issues of nature of top management commitment, need for internally consistent systems, importance of human resource management, the explicit management of process knowledge, and the changing nature of RandD. Introduces the EFQM quality award criteria

Born amidst a crisis, a 12 year old total quality management effort at Bekaert, a European multi-national, resulted in changes to corporate philosophy and RandD management. It also introduced SPC, continuous improvement and production cells for knowledge creation in the factories. These led to 2 major European quality awards

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