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Managing organizational learning: problem solving modes used on the shop floor

Author: Mukherjee, Amit Shankar ; Jaikumar, RamchandranINSEAD Area: Technology and Operations Management Series: Working Paper ; 92/63/TM Publisher: Fontainebleau : INSEAD, 1992.Language: EnglishDescription: 52 p.Type of document: INSEAD Working PaperAbstract: On the basis of a 2 years and half long field research effort undertaken in one firm, we present four conceptual models of knowledge acquisition in factories. these models, which are similar to the model of problem solving proposed by Mintsberg et al (1976), evaluate the manner in which factory personnel acquire, analyze and use data to solve unstructured technical problems. The basic model is purely descriptive. It analyzes how factory personnel try to control events which can disrupt production. We distinguish among 6 diagnostic routines and 4 types of search procedures and discuss the role that implementation plays in creating knowledge. We then argue that in reality, problem solving in factories follows certain patterns, such that all possible combinations of activities described allowed by the basic model are not generally evoked during the course of a single project. We describe 3 distinct "Modes of problem Solving"
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On the basis of a 2 years and half long field research effort undertaken in one firm, we present four conceptual models of knowledge acquisition in factories. these models, which are similar to the model of problem solving proposed by Mintsberg et al (1976), evaluate the manner in which factory personnel acquire, analyze and use data to solve unstructured technical problems. The basic model is purely descriptive. It analyzes how factory personnel try to control events which can disrupt production. We distinguish among 6 diagnostic routines and 4 types of search procedures and discuss the role that implementation plays in creating knowledge. We then argue that in reality, problem solving in factories follows certain patterns, such that all possible combinations of activities described allowed by the basic model are not generally evoked during the course of a single project. We describe 3 distinct "Modes of problem Solving"

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