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ISS - International Service System A/S

Author: Ghoshal, Sumantra ; Ackenhusen, MaryINSEAD Area: StrategyPublisher: Fontainebleau : INSEAD, 1993.Language: EnglishDescription: 33 p.Type of document: INSEAD CaseAbstract: ISS is a dollar 2 billion multinational service company active in commercial cleaning. The case explores the company's entrepreneurial organizational structure which features autonomous country managers linked to headquarters by strong financial controls as well as the future challenges of moving from acquisitive to organic growth and improving profitabilityPedagogical Objectives: For a service management class, the case gives an example of a company that has entered a low-status, price conscious business with a concept which has allowed the company to charge a premium price. The case can also be used to explore an organizational model of distributed entrepreneurship as an alternative to the traditional hierarchical organization.
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For a service management class, the case gives an example of a company that has entered a low-status, price conscious business with a concept which has allowed the company to charge a premium price. The case can also be used to explore an organizational model of distributed entrepreneurship as an alternative to the traditional hierarchical organization.

ISS is a dollar 2 billion multinational service company active in commercial cleaning. The case explores the company's entrepreneurial organizational structure which features autonomous country managers linked to headquarters by strong financial controls as well as the future challenges of moving from acquisitive to organic growth and improving profitability

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