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Perico (summary)

Author: Teboul, James ; Lemaitre, PierreINSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD, 1985.Language: FrenchDescription: 9 p.Type of document: INSEAD CaseAbstract: How can PERICO, a service company specialising in administering private sector savings and social insurance benefits, improve productivity of the Benefits Authorisation Service?Pedagogical Objectives: To explore the flow charting and reorganising of the service using concepts like focus, interface/support, delegation, value analysis and non-quality prevention.
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To explore the flow charting and reorganising of the service using concepts like focus, interface/support, delegation, value analysis and non-quality prevention.

How can PERICO, a service company specialising in administering private sector savings and social insurance benefits, improve productivity of the Benefits Authorisation Service?

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