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An Agent-centered framework for the analysis and diagnosis of organizational groupware platforms

Author: Angehrn, Albert A. INSEAD Area: Technology and Operations ManagementIn: Design of computing systems: cognitive considerations by Gabriel Salvendry; Michael J. Smith and Richard J. Koubek; Elsevier, 1997 Language: EnglishDescription: p. 289-292.Type of document: INSEAD ChapterNote: Please ask the Library for this chapter.Abstract: This paper introduces and discusses a framework for the analysis of organizational initiatives aimed at improving internal efficiency and effectiveness through the creation of groupware-based, cooperative workspaces. Starting form the assumption that organizations can be seen as networks of cooperative agents (individuals, teams, task forces, organizational units such as departments, etc.), the framework views groupware platforms as efficient information, communication, distribution and transaction channels used by agents to (1) increase their visibility within the organizational network, (2) improve communication and cooperation potential, (3) support efficient exchange and distribution of internal services, and (4) provide a platform for formal, workflow-related transactions among agents
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This paper introduces and discusses a framework for the analysis of organizational initiatives aimed at improving internal efficiency and effectiveness through the creation of groupware-based, cooperative workspaces. Starting form the assumption that organizations can be seen as networks of cooperative agents (individuals, teams, task forces, organizational units such as departments, etc.), the framework views groupware platforms as efficient information, communication, distribution and transaction channels used by agents to (1) increase their visibility within the organizational network, (2) improve communication and cooperation potential, (3) support efficient exchange and distribution of internal services, and (4) provide a platform for formal, workflow-related transactions among agents

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