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Management of service operations: text, cases, and readings

Author: Olsen, Richard Paul ; Sasser, W. Earl ; Wyckoff, D. DarylPublisher: Allyn and Bacon, 1978.Language: EnglishDescription: xv, 734 p. ; 24 cm.ISBN: 0205061044Type of document: BookNote: Based on case studies developed at the Harvard Business School/Includes bibliographical references and index
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Item type Current location Collection Call number Status Date due
Book Doriot Library
Main Collection
Print HC2000 .S4 S37 1978
(Browse shelf)
001114044
Available

Based on case studies developed at the Harvard Business School/Includes bibliographical references and index

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