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Understanding organizational implications of change processes: a multimedia simulation approach

Author: Manzoni, Jean-François ; Angehrn, Albert A.INSEAD Area: Technology and Operations ManagementIn: Journal of Management Information Systems, vol. 14, no. 3, winter 1997 Language: EnglishDescription: p. 109-140.Type of document: INSEAD ArticleNote: Please ask the Library for this articleAbstract: Successful implementation of IT-enabled change requires good management of the change process and of the various sources of resistance that typically accompany the introduction of such change. As a result helping managersbetter understand the dynamics of organizational processes is an important objective for IS and IT educators. The EIS Simulation is a new computer-based multimedia simulation that allows managers to experience the process of introducing an EIS in a fictitious organization. It has been used extensively over the last 2 years with groups of management students and executives. The paper presents the simulation discusses its potential pedagogical benefits, possible extensions and its use in a research context. More generally the EIS Simulation provides a first step in the development of a new generation of pedagogical tools: computer based organizational games exploiting the potential of multimedia and object oriented technology to provide managers with realistic experiential learning ..
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Successful implementation of IT-enabled change requires good management of the change process and of the various sources of resistance that typically accompany the introduction of such change. As a result helping managersbetter understand the dynamics of organizational processes is an important objective for IS and IT educators. The EIS Simulation is a new computer-based multimedia simulation that allows managers to experience the process of introducing an EIS in a fictitious organization. It has been used extensively over the last 2 years with groups of management students and executives. The paper presents the simulation discusses its potential pedagogical benefits, possible extensions and its use in a research context. More generally the EIS Simulation provides a first step in the development of a new generation of pedagogical tools: computer based organizational games exploiting the potential of multimedia and object oriented technology to provide managers with realistic experiential learning ..

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