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Information overload: causes and consequences

Author: Schneider, Susan C. INSEAD Area: Organisational BehaviourIn: Human Systems Management, vol. 7, 1987 Language: EnglishDescription: p. 143-153.Type of document: INSEAD ArticleNote: Please ask the Library for this articleAbstract: The failure of an organization's information processing capacity to meet its information processing requirements creates the potential for dysfunction. A model of information overload is presented that describes the antecedents (the nature of information and organizational conditions) and consequences (primary and secondary symptoms). The role of structural differentiation and integration in creating and managing overload is discussed. Primary symptomatology reflects the inadequacy of differentiation and integration. Subsequent secondary symptomatology reflects the maladaptive attempts to cope. The possible effects on organizational behavior and strategy are exposed
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The failure of an organization's information processing capacity to meet its information processing requirements creates the potential for dysfunction. A model of information overload is presented that describes the antecedents (the nature of information and organizational conditions) and consequences (primary and secondary symptoms). The role of structural differentiation and integration in creating and managing overload is discussed. Primary symptomatology reflects the inadequacy of differentiation and integration. Subsequent secondary symptomatology reflects the maladaptive attempts to cope. The possible effects on organizational behavior and strategy are exposed

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