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Designing humanized systems for multiple criteria decision making

Author: Angehrn, Albert A. INSEAD Area: Technology and Operations ManagementIn: Human Systems Management, vol. 10, no. 3, December 1991 Language: EnglishDescription: p. 221-232.Type of document: INSEAD ArticleNote: Please ask the Library for this articleAbstract: "Triple C" is a new visual interactive system which supports the exploration of multicriteria decisions. The novelty of this system consists in an overall utilization of visual interaction for supporting all the information processing activities related to the task of incrementally defining and analyzing a multicriteria decision situation. This paper reports on how a visual interactive approach can be successfully applied to the design of systems matching the original objectives of decision support. Human judgement and creativity are neither substituted with a formal model nor restricted by an inflexible, prescriptive tool. On the contrary, the DSS aims at facilitating and stimulating a learning process in which decision-makers are enabled incrementally to (1) model and refine their views of a specific decision situation, (2) understand the impact of different problem components, (3) question and/or justify their individual choices and preferences, and finally (4) communicate them easily
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"Triple C" is a new visual interactive system which supports the exploration of multicriteria decisions. The novelty of this system consists in an overall utilization of visual interaction for supporting all the information processing activities related to the task of incrementally defining and analyzing a multicriteria decision situation. This paper reports on how a visual interactive approach can be successfully applied to the design of systems matching the original objectives of decision support. Human judgement and creativity are neither substituted with a formal model nor restricted by an inflexible, prescriptive tool. On the contrary, the DSS aims at facilitating and stimulating a learning process in which decision-makers are enabled incrementally to (1) model and refine their views of a specific decision situation, (2) understand the impact of different problem components, (3) question and/or justify their individual choices and preferences, and finally (4) communicate them easily

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