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Gaining business value from information technology: the case of Otis Elevator, France

Author: Jelassi, Tawfik INSEAD Area: Technology and Operations ManagementIn: European Management Journal, vol. 11, no. 1, March 1993 Language: EnglishDescription: p. 63-73.Type of document: INSEAD ArticleNote: Please ask the Library for this articleAbstract: The author describes a case study of the 'Master Plan' project at Otis Elevator, France, the development methodology used and the role played by different groups within the company. A special emphasis is put on the identification on new IT applications, their interdependence with the organisational changes, and the subsequent implementation process. An underlying issues that the case addressed is the business value of information technology and the strategic advantage that it can provide to a company.
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The author describes a case study of the 'Master Plan' project at Otis Elevator, France, the development methodology used and the role played by different groups within the company. A special emphasis is put on the identification on new IT applications, their interdependence with the organisational changes, and the subsequent implementation process. An underlying issues that the case addressed is the business value of information technology and the strategic advantage that it can provide to a company.

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