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Case studies into the practice of operations research. Case II: Callebaut and CQM (establishing performance indicators and a practitioner reflecting on his effectiveness)

Author: Corbett, Charles J. ; Overmeer, Willem ; Van Wassenhove, Luk N.INSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD, 1997.Language: EnglishDescription: 4 p.Type of document: INSEAD CaseAbstract: The case is one in a series of seven cases on the practice of operational research. It describes the process of carrying out a project for a client (as opposed to the tools and techniques used as is customary for OR cases). A subset of the seven cases will give students a good feel for the intricacies of being an OR consultant/professionalPedagogical Objectives: Teaching materials in operational research typically concentrate on tools and techniques for optimization assuming the problem is given and well-defined. This case (and its six little brothers) provides a rich view on how a practitioner actually goes about acquiring projects, framing the problem, building a relation with the client, constructing a solution and finally implementing it. In short, the cases allow the students to get a feel for the process (context) rather than the context (techniques).
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Teaching materials in operational research typically concentrate on tools and techniques for optimization assuming the problem is given and well-defined. This case (and its six little brothers) provides a rich view on how a practitioner actually goes about acquiring projects, framing the problem, building a relation with the client, constructing a solution and finally implementing it. In short, the cases allow the students to get a feel for the process (context) rather than the context (techniques).

The case is one in a series of seven cases on the practice of operational research. It describes the process of carrying out a project for a client (as opposed to the tools and techniques used as is customary for OR cases). A subset of the seven cases will give students a good feel for the intricacies of being an OR consultant/professional

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