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Leicester Royal Infirmary (A and B): the neurology single visit clinic

Author: Teboul, James ; Tabet, JoeINSEAD Area: Technology and Operations ManagementPublisher: Fontainebleau : INSEAD, 1995.Language: EnglishDescription: 12 p. + 6 p.Type of document: INSEAD CaseAbstract: The case describes the process redesign of an outpatient neurology clinic. Initially the duration of the diagnostic procedure (Doctor's visit + investigations) used to take six weeks with suboptimal quality outcome. The new system did the whole process in one single day and improved the overall quality at the expense of a questionable loss in investigations department autonomyPedagogical Objectives: Finding the right balance between offering better services and maximizing resource utilization. Optimizing patient flow. Implementing interdepartmental co-ordination and planning. Matching supply and demand in a service organization
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Finding the right balance between offering better services and maximizing resource utilization. Optimizing patient flow. Implementing interdepartmental co-ordination and planning. Matching supply and demand in a service organization

The case describes the process redesign of an outpatient neurology clinic. Initially the duration of the diagnostic procedure (Doctor's visit + investigations) used to take six weeks with suboptimal quality outcome. The new system did the whole process in one single day and improved the overall quality at the expense of a questionable loss in investigations department autonomy

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