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Management quality, continuous improvement and growth in the factory

Author: Loch, Christoph H. ; De Meyer, Arnoud ; Van Der Heyden, LudoINSEAD Area: Technology and Operations Management Series: Working Paper ; 98/24/TM/CIMSO4 Publisher: Fontainebleau : INSEAD Center for Integrated Manufacturing and Service Operations (CIMSO) 1998.Language: EnglishDescription: 31 p.Type of document: INSEAD Working Paper Online Access: Click here Abstract: We present an integrated model of management quality, consisting of delegation and integration supported by participation, process measurement, communication, and employee development. Management quality across the key business processes drives factory performance, measured by the rate of continuous improvement, which in turn drives factory growth. We empirically test this two-stage model, based on data on 51 manufacturing plants which participated in the 1997 INSEAD best factory survey in France and Germany. We confirm the validity of the model in a second data set stemming from 421 manufacturing business units worldwide which participated in the manufacturing futures survey 1996
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We present an integrated model of management quality, consisting of delegation and integration supported by participation, process measurement, communication, and employee development. Management quality across the key business processes drives factory performance, measured by the rate of continuous improvement, which in turn drives factory growth. We empirically test this two-stage model, based on data on 51 manufacturing plants which participated in the 1997 INSEAD best factory survey in France and Germany. We confirm the validity of the model in a second data set stemming from 421 manufacturing business units worldwide which participated in the manufacturing futures survey 1996

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