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The Pact Group: offshore software production

Author: Perié, Jean-Pierre ; Lasserre, PhilippeINSEAD Area: StrategyPublisher: Fontainebleau : INSEAD, 1993. ; INSEAD Euro-Asia Centre (EAC) 1993.Language: EnglishDescription: 18 p.Type of document: INSEAD CaseAbstract: This case helps students to see the challenges in continuing improvement efforts: there are competing philosophies proposed at the end of the case - one that advocates greater discretion and empowerment for employees, while the other advocates tighter organizational systems. Continuous improvement initiatives need to manage this tension carefully.Pedagogical Objectives: To discuss the validity and the sustainability of an international strategy based on the offshore production of software
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To discuss the validity and the sustainability of an international strategy based on the offshore production of software

This case helps students to see the challenges in continuing improvement efforts: there are competing philosophies proposed at the end of the case - one that advocates greater discretion and empowerment for employees, while the other advocates tighter organizational systems. Continuous improvement initiatives need to manage this tension carefully.

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