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Knowledge driven quality improvement

Author: Mukherjee, A. S. ; Lapre, M. A ; Van Wassenhove, Luk N.INSEAD Area: Technology and Operations Management Series: Working Paper ; 95/48/TM Publisher: Fontainebleau : INSEAD, 1995.Language: EnglishDescription: 32 p.Type of document: INSEAD Working Paper Online Access: Click here Abstract: Although the literature has suggested that both organizational learning and quality improvement are crucial for competition, the link between the two is ill-understood. We explore this link by studying 62 quality improvement projects undertaken in one factory over a decade. A factor analysis identifies three learning constructs that characterize the learning process: scope, conceptual learning and operational learning. We use OLS regressions to study the impact of these learning constructs on project performance. We offer explanations based on the organizational learning literature. The mix of conceptual and operational learning is found to play a crucial role in consistently improving quality, creating new technological knowledge, and changing factory personnel's attention. We formulate managerial recommendations and questions for future research
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Although the literature has suggested that both organizational learning and quality improvement are crucial for competition, the link between the two is ill-understood. We explore this link by studying 62 quality improvement projects undertaken in one factory over a decade. A factor analysis identifies three learning constructs that characterize the learning process: scope, conceptual learning and operational learning. We use OLS regressions to study the impact of these learning constructs on project performance. We offer explanations based on the organizational learning literature. The mix of conceptual and operational learning is found to play a crucial role in consistently improving quality, creating new technological knowledge, and changing factory personnel's attention. We formulate managerial recommendations and questions for future research

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